Posts: 11621
Joined: Mon Nov 13, 2000 4:06 am

ST: TG Execs Bash SIA Verbally

Wed Jun 06, 2001 7:18 am

Staff woes bedevil Thai Airways: analysts

Outbursts against SIA reflect the frustration of executives, demoralisedby its recent scandals and losses

By Edward Tang

BANGKOK - Recent outbursts against Singapore Airlines (SIA) by senior executives of Thai Airways International is a reflection of the deep-seated frustration among the top management of the loss-making Thai carrier, analysts here said.

The airline, which is 93-per-cent state-owned, reported a sharp plunge in profit recently and has delayed its privatisation plan.

It was also rocked by scandals concerning abuse of privileges, political interference and in-fighting among senior staff.

But the hardest knock must have been Prime Minister Thaksin Shinawatra's recent remark about sub-standard service.

On May 25, the Bangkok Post also quoted Thai Airways executive committee chairman Sunthorn Pokachaipat questioning the Star Alliance's decision to admit SIA into the 15-member network.

Last week, airline president Bhisit Kuslasayanon claimed that Thai Airways had lost half its passenger sales on the Europe-Australia sector since SIA joined the alliance last December.

Bangkok, he said, was the only transit point between the two continents until SIA joined the 15-member alliance.

Star Alliance is the largest airline network and includes big names like Lufthansa, United Airlines and All Nippon Airways.

The comments by the two senior Thai Airways executives came after the airline turned in a poor first-half performance, attributed to high fuel costs and foreign exchange losses.

Thai Airways announced a loss of 935 million baht (S$36 million) for the six months of the fiscal year ending March - a 109-per-cent drop over the same period in the previous fiscal year.

In March, it postponed an international roadshow to raise funds due to unfavourable market conditions. A plan to privatise 23 per cent of the government's 93-per-cent holding has also been delayed indefinitely.

The airline is also hit by multiple delays in the completion of Nong Ngu Hao International Airport.

Thai Airways is also bogged down by foreign loans and appears to have a serious productivity problem.

Mr Supasit Chumpol, a director, has pointed out that Thai Airways employs 24,000 people for its fleet of 80 aircraft while SIA operates 92 planes with 13,000 people.

Some Australia-bound tourists from Europe have also switched to SIA because of better in-flight entertainment and services, prompting sharp reactions from Thai Airways executives, who claimed that SIA has captured more than 50 per cent of its passengers on that sector.

But a Bangkok-based aviation expert said the figure is incorrect.

Thai Airways is losing mainly passenger transfers - and that figure is no more than 3 per cent, he said.

He also pointed out that there were other 'strong non-Star Alliance competitors' plying that route.

Thai Airways public relations director Sunathee Isvarphonchai downplays the rivalry, describing it as 'fair competition'.

'We just have to look at ourselves and try to improve, like upgrading our seats and in-flight entertainment,' she said.
Copyright © 2001 Singapore Press Holdings. All rights reserved.
Conditions Of Access
Anyone can fly, only the best Soar.
Posts: 11621
Joined: Mon Nov 13, 2000 4:06 am

On Another Note....

Wed Jun 06, 2001 7:24 am

A plus for global reach

BANGKOK - Singapore Airlines has made important contributions to Star Alliance, a senior director of the alliance's regional office here said. 'To have such a prestigious airline like SIA which is ranked No 1 always to be part of Star Alliance is a definite plus as it adds value to the organisation. It's better than having it join a rival network.

'Wherever SIA flies that other airlines do not, it adds additional destinations for the other members of the alliance,' said the official, who did not wish to be named.

SIA currently flies to more than 50 destinations in the Asia-Pacific region, providing support to passengers of non-Asian flyers in the alliance. It also participates actively with other members in joint committees to improve market access, procurement practices and ground-service standards. --Edward Tang
Copyright © 2001 Singapore Press Holdings. All rights reserved.
Conditions of Access

Anyone can fly, only the best Soar.

Popular Searches On

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos