US Airlines Vs. Canadian

Tue Jun 12, 2001 8:07 am

Why is it that US carriers on there domestic routes hardly serve anything? I had a flt from LAS to ORD it was a 7am departure the service was a bannana and a muffin. The flt was approx 3.5 hours, enough time for a full-service. I would like to compare this flt with my trip from YEG to YYZ. It was the same flying time only this time a Canadian operated airline. Which served a hot meal with the bar trolley going 2x down the ailse. Even European Airlines are amazing, for example LHR to GLA, on a B-757 acft they were able to offer a complete hot meal tray and bar service on this flt that was very very short! So what is it with US carriers and there non-existent service plans???
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RE: US Airlines Vs. Canadian

Tue Jun 12, 2001 8:11 am

Because in the USA everyone wants to fast money! What the heck do you think these airlines want? They want to be rich, its all about mula my friend!
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RE: US Airlines Vs. Canadian

Tue Jun 12, 2001 8:30 am

It is a different cultrual and economic mentality between the two nations. In Canada aviation is treated much like in Europe,where as in the US it is the usual quick easy cheap and efficient way of doing things, or the McDonalds way, if you will. Also with the competition in the US between so many large airlines it becomes hard to have low fares and still offer all of the amenities, and so the airlines can not afford to stay in business, be competitive, and offer the best service. I think that if there were only two major airlines in the US it would be very different and you would see them adopting the service standards of Canada and Europe.
"Clive Beddoe says he favours competition, but his actions do not support that idea." Robert Milton - CEO Air Canada

RE: US Airlines Vs. Canadian

Tue Jun 12, 2001 11:37 am

Slawko makes some good points. There is still a fair bit of choice in the U.S. compared to other countries. For example, someone going from Boston to Tampa can fly non-stop on US Airways or Delta Express, or go on Northwest, Continental, Airtran, Midway or United if he doesn't mind changing planes along the way. As Slawko pointed out, having to compete for price-sensitive passengers, sometimes with half a dozen rivals or more, means having to trim costs. Meals are an easy target: they're an easily adjustable cost, and cutting the average cost of a passenger's meal by just one dollar can mean millions of dollars saved per year.

Airlines, like many other industries, have also fallen victim to the great scourge that is turning the world into a dehumanized modern Hell of ringing cellphones and more kinds of 'rage' than anyone can count: the fanatical pursuit of ever higher levels of productivity. Assembling fancy meals on dishes takes more time than scooping stuff onto plastic trays, loading those meals adds to turnaround times, and serving all those meals in a timely manner means having to have more than just the legal minimum number of flight attendants.
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RE: US Airlines Vs. Canadian

Tue Jun 12, 2001 11:53 am

Let's not forget, in general US airlines make money, while Canada has lost one of it's two major airlines and the remaining one is having trouble still.
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RE: US Airlines Vs. Canadian

Tue Jun 12, 2001 3:48 pm

Remember the days when US Airlines did serve food on most flights? Everyone complained, wanted special ordered meals, or joked how bad it tasted. Meanwhile Southwest offers peanuts and America is putting down their tray tables in excitement. Airlines started figuring out they could cut cost on the meals and serve peanuts or a light snack and people would care less aslong as they got a good price on the ticket. But thats not the major factor. It has to be the modernizing of all these airports. Sure the airports, they know airlines are not serving food so now most offer food courts and full scale resturants. The charge an arm and a leg and they know you will pay for it if your hungry.It helps out the airport in every way including the airline and the smart frequent flyer that knows what airports have the best selection. Let me give an example. You know flying US Airways through CLT will get you a decent meal while you wait for your connection. Most if not all majors connect through hub airports at some point so there is usually a good selection to choose from. The passengers know this and so does the airlines. I wonder how much an airline invests to make sure there is a good selection to choose from at their hubs. They have got to be doing this, they would be stupid not to. It only makes sense doesn't it? They can make much bigger profit from the food at the airports with out the passengers even knowing, then to hassel with the expense of bringing the food on board. Unless your flying first class or over seas these days in the United States, don't expect to get much more then some snack mix and a drink.

As anything in life, things revolve. We are already seeing signs of it happening as Midwest Express is winning praise for it's service as did Legend while they were in business. More airlines are continuing the trend with all leather seating on Jet Blue, Midway, and ironically Southwest itself. Lets not forget American Airlines offering more room in coach. When an airline does something a little differnt then the norm these days people take notice. Perhaps the food on board will become a selling point once again. It only will if they know they can bank off it. Who knows, ten years from now the flight attendents might be wearing bright orange mini skirts with fish net stockings while serving drinks from a bar in the top of a 747. Naa no airline would ever think of doing something like that would they?
travelin man
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RE: US Airlines Vs. Canadian

Wed Jun 13, 2001 12:06 am

RyeFly has a lot of good points. If you are going to fly, pick up a meal at the airport. That will be better food than anything you would get on the airplane. And I agree, in the U.S. we have traded fancy service for lower fares, and most people are happy about it.

What airline were you flying by the way? If it was United or American, I'm surprised. If it was America West or ATA, I'm not surprised you didn't get much. I bet you were happy about the fare you paid though...

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