...That is just what I think of US carriers. I am not European, but I live in Europe. I fly to the USA a lot, and I can tell you that the meal service on US airlines leaves a lot to be desired. When flying economy class there is not much to judje about the inflight service except the legroom and food. I usually fly economy class, and on most airlines the cabin standards are very much the same. It is unfair to critcsise the airline just because an F/A was not "too smiley" or she did not answer your call within thirty seconds on one occasion. I have flown AA across the atlantic, within the US, and to the Caribbean, the same with UAL. The legroom on US carriers is AWFUL, and you feel just like another passenger being divided by three inches of cloth and plastic from the fat lady in row 54K. I have noticed that US aircrewa are rather stern, and let the passenger "know their place". An Exmple of a trip I took two years ago from GLA to JFK via LHR . Glasgow- London was on a BA 767-300 (shuttle service) The flight was breakfast flight, the seats were wide and just enough legroom (I am 6 foot 4). The flight left on schedule: The meal service consisted of a an entree, a Full english breakfast, i.e Egg omelette,sauteed mushrooms, bacon, sausage...etc (The full monty), The usual bread roll, and Desert. The flight lasts 55 minutes. The JFK-LHR flight, American Airlines A300 (I hate that plane on Long flights)I sat behind the wing, and I had less legroom than on the shuttle, I was quite happy when I saw seatback entertainment systems, so I thought that this would be a good 7 hour flight. The plane left as scheduled. Then time for my meal, There was a choice for the main cource: A slice of pizza (rather disappointing), or steak and something. I had the 'steak' which was no more than three inches across, together with vegies and rice. It tasted dood, but the portions were disappointing. The inflight entrtainment was VERY disapponting, since you had to pay for most of the films with a credit card, and the one that was offered free was a low-budget one. The flight continued and there were sandwiches just before we arrived (but I was still hungry). I do not like the A300 because the cabin noise is quite high and I could barely hear the movie in my headphones. We landed an hour ahead of schedule, which was good though. I have flown many short services of mre than an hours length on a US carrier, and I never got more than peanuts and coke. I have flown many shorthaul european services, and I was ALWAYS served at least two mini- bottles of chardonnay, one before or after, and during the meal service, together with the traditional Tea?, coffee?, tea?..And an Icecream bar befor we took-off. I often walk off the the plane with at least two extra bottles of wine. This goes for KLM and BA.
Also no US carrier excrpt Midwest Express has ever placed in the top-ten places for Best Airline. At the top is Usually Singapore, BA, Swissair and a few other European Carriers.