Obviously, the people who post on here are not the people, that we, the down trodden airline employee folk, are referring to when we are discussing our astonishment at the sheer level of ignorance amassed by the traveling public, especially these days, when there is SO much discussion CONSTANTLY in the media about the airline industry.
I'm not excusing the behavior of the DL F/As, although, I have certainly felt that way myself (having worked in both inflight and cust service for over 10 years). BUT, if another crew member were talking to the pax, I certainly would not be so rude and disrespectful to the pax AND my colleague by making that kind of statement. Heck, if they want to stick around and yack shop all night, so be it...I'm outta there. It's the people who spend 20 minutes AFTER arrival still gathering bags, going to the bathroom before they leave the plane, yadda yadda yadda. I just turn off the lights, and explain that power has been shut off to the aircraft (smile smile).
As for the agents discussing how stupid the passengers are. Quite honestly, and I'm certain those of you who are seasoned travelers have witnessed this, yourself...it does sometimes appear that the sliding doors at the front of airport terminals have the uncanny ability to SUCK the common sense right out of people, while simultaneously lowering the I.Q. by 40-60 points.
How is it that an agent can announce FINAL BOARDING 3 times (as happened to me today in Chicago), and then have a family of four who have been sitting next to the gate podium for the last hour, nonchalantly walk up and ask to board the aircraft, and then become irate when told the flight is closed, OR...when a passenger is looking right at you as you announce the arrival of "flight 984 from New York at gate C54", and then, while still looking at you, walk up and ask.."what gate is flight 984 from New York arriving at?" And of course when the agents are asked 45 times in the same half hour what time flight 984 is arriving...although five arrival announcements have been made, and the monitors are all updated and correct....your confidence in the traveling public's intelligence does indeed begin to slip. (All non-airline folks present in this forum excluded, of course.)
My favorite, of course, are those people who simply do NOT UNDERSTAND WHY, the Continental or American personnel cannot tell them what time United 227 from San Francisco will be arriving...and walk away shaking their head in disgust. Better yet are those standing in line for 45 minutes at the American counter in Kansas City for the flight to Phoenix. When they are patiently explained to that they are traveling on America West, not American ("No Ma'am, I'm sorry they're not all the same" and will have to go the America West counter....the passenger angrily announces that is ridiculous that they should have to stand in another line.
Imagine what happens in Minneapolis where the American, America West, American Trans Air, and AirTran Airways counters are all right next to one another. Sheer joy, everyday.
I reiterate...rude behavior is never acceptable, HOWEVER, there is a basis on the passengers' behalf that has bred this behavior.
My two cents....have a great day.
Current employee of TransContinentalAmericanSouthwestUnited Airways. Or whichever one....they're all the same aren't they?
(P.S.....Planes like this, as groovy as they are, don't help:
Click for large version
Photo © Ben Wang