nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 1:50 pm

It appears NW continues their strong operational performance as indicated by the latest DOT report issued July 2,2001.

AMONG THE MAJOR AIRLINES...

Ontime: Northwest #3
Baggage:Northwest #1  Smile
Complaints: Northwest #3
Involunantary Denied Boardings: Northwest #4

KEEP UP the GREAT WORK NORTHWEST!!!!
 
airlinelover
Posts: 5287
Joined: Thu Jun 07, 2001 8:03 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 1:53 pm

Go Northwest Go!!!

Fly NWA all the way!!

Chris
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
 
NWA
Posts: 1162
Joined: Fri Jun 22, 2001 2:31 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 8:35 pm

 Smile/happy/getting dizzy Smile/happy/getting dizzy Smile/happy/getting dizzy Smile/happy/getting dizzy Smile/happy/getting dizzy Smile/happy/getting dizzy
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
Guest

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 10:14 pm

AWESOME JOB GUYS!!!!!

Keep up the good performance, people are noticing!




FLY THE RED TAIL!
 
Arch89U
Posts: 183
Joined: Mon May 28, 2001 11:30 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 10:22 pm

Cool, just had a great flight on Northwest Sunday. Life is good at NW. Keep up the good work!!!

Arch89U
 
Guest

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 11:03 pm

Great Job Northwest!  Smile/happy/getting dizzy  Smile/happy/getting dizzy

 
B747-437B
Posts: 8777
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RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 10, 2001 11:27 pm

Service amenity cutbacks : #1

The new *no-meal* policy is really annoying. I had a 2 hr DTW-BHM at dinner time on Wednesday and we got a bag of peanuts.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 1:00 pm

Actually according to a recent USA Today article NW is more likely to offer food than many other airlines. I think the major comparison was between NW and DL showing NW offering more food on shorter stage lengths. By the way, food and how much or when it is offered does not make or break an airline here in the U.S.A. It has been proven over and over again that what the majority of U.S consumers (and more importantly the high yield business customers) want is an airline that is ontime, with luggage and that seems to be what NW is doing. Passengers seem to be happy grabbing burger king or mcdonalds on the way to the flight rather than eating airplane food and with fares as low as they are getting, who can really blame the airlines for going to peanuts and pretzels. Not saying NW has done this, but I would rather an airline try and save money through food service cutbacks, than other cutbacks such as staffing, maintainance, or cutting flights altogether.
 
airlinelover
Posts: 5287
Joined: Thu Jun 07, 2001 8:03 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 1:24 pm

Amen Nwa747-400!
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
 
Guest

RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 1:36 pm

Way to go!!!!!!!! Northwest is my favorite. I flew with them on June 5 and June 12 and I loved it! I always check with Northwest before any other airline. If NWA offers a fare $30-50 more, I'll still take it. NWA is worth the price.
 
AmericanKing
Posts: 77
Joined: Sun Jul 23, 2000 2:52 pm

RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 2:02 pm

Hey Guys don't let the name distract you but i am just as a big NWA lover as you guys are!!!!!!!!!!!! I flew NW back in march on my second trijet transatlantic crossing flying ship#225(MSN1225) and GOD I LOVED IT we did not have PTV but who gives a rats furry little but. Northwest is a killer airline jsut because a few delyas during a snow strom in January has the flying public saying that they suck well the media needs to shut up and look at the facts. Who is better at baggae, ontime performance(other than Southwest) and customer service!!! Smile Smile Smile Northwest is a far better company than anybody else. one reason is that they aviod major airports like ORD,JFK and other highly congested airports. Also, they have had only one group about to strike but avoided (NWA Mechanics are the best) no other airline can say that. They also have the longest life aircraft in the market that can last at least another 10 years!!! I flew NWA back in March with a school group and they let us have fun and talked with us and I also impressed soem hot F/A's  Smile even with an FAA supervisor on-board. We left DTW 20 minutes late but they kept us very informed and comfortable. Man those seats on all of the aircraft are THE ROOMIEST THAT I HAVE EVER BEEN IN!!!!!!!!!!!!!! And when we landed in AMS you could barley even feel the DC-10-30 even touch the ground, and we got in about 45 minutes early. Also they Captian who had flown in from HNL the night before let my friend and I ( we are both Pilots) come up to the flight deck sit in both seat (Me in the Left) and let us manuver the controls do a light test and let us talk to him for about 30 minutes!!!!! All is I can say is that they need al whole lot more recongition for their work. I will be excieted to see how great the A333's will be in the NW liver and see them exceed!! Just an opinion poll but what do you think that NW should do or what do you think that they should do to their paint scheme A: nothing B: some (your Choice) or C: just a tad

Thanks you guys,
Joseph

P.S. I am going to put all of you guys on my respected users list and keep up the excellent work Nwa747-400!!

 
DCA-ROCguy
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RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 2:57 pm

I;'ve noticed over the past couple of months that Northwest is consistently adding flights and upgrading services on regional routes--Bloomington IL, Moline IL, Lake Charles LA, Elmira NY to name a few, with RJ or prop flights.

Maybe Northwest just puts out press releases and everyone else doesn't, but it seems to me they're especially growing MEM and DTW at regional level.

NWA 747-400, you seem to be one of the more informed people about NOrthwest here...are MEM and DTW doing especially well? UA is cutting mainline flights back to RJ's many places, and NW seems to keep adding more flights and bigger planes. Is it just my imagination or is NW really growing?

Jim
Need a new airline paint scheme? Better call Saul! (Bass that is)
 
tripple7
Posts: 510
Joined: Sun Aug 22, 1999 8:53 pm

RE: Northwest (NW)Continues Strong Operational Perfom.

Wed Jul 11, 2001 5:57 pm

Great to hear more and more positive things about NWA. They are udating their fleet and service is getting better and better. And together with KLM they offer a great network. Now I might consider NWA again for my next transatlantic trip or US domestic flights. Keep up the good work

regards

tripple7
 
BH346
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 1:52 am

Isn't being on time much more important than amenities? I've flown NW many times, and they are always on time, and they've only lost my baggage once, and they got it back the next day. Northwest is great.

BH346
Northwest Airlines - Some People Just Know How to Fly
 
mike_mit
Posts: 78
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 2:20 am

I flew NWA coach from Boston to Hong Kong last year and they seem to be as good as any other airline. Nothing special though. Not much leg room on their 742's. Their business class didn't look like anything special...certainly nothing luxurious. I remember thinking that if I had bought a business class ticket, I'd be *issed. Another thing..the interiors of the planes I took (742s and the DC-10) were a big ragged. I know their fleet is old but I thought they sunk some money into rehabbing the interiors. The food was fine and the FA were friendly. Two legs of my flights were delayed (one due to mechanical problems). The 757 was fine. But I'd fly them again, but only if they offered the lowest fare.

Like I said, they're nothing special.
 
aking8488
Posts: 126
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 2:43 am

RE: Their business class didn't look like anything special...certainly nothing luxurious. I remember thinking that if I had bought a business class ticket, I'd be *issed.

To NW's defense, I have to say that they've greatly improved their business class product from two years ago. I fly to Asia about 3 times a year, always on NW and have had many opportunities to experience both the before-and-after WBC. 150 degree seat recline is nice. It's not a bed but pretty close to it. They've added a few other things like "Skybreak baskets" (a basket of snack foods), and improved audio but the distinguishing thing is the legroom and recline.

On the subject, one of the best things they've instituted is online check-in. It's great if you don't have bags to check, you just show up and get on the plane. MSP also has self-service bag check-in. Other positives are their nice clean hubs (DTW soon too), and a great WorldPerks program.

The only negative thing I've experienced is fairly hit-and-miss customer service. However, it's a big institution and singular experiences shouldn't always be generalized to the whole company. Domestic first class lunches and dinners aren't that great either (breakfasts are nice though!).
 
NWA
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 3:20 am

Let me tell ya, when they get that new section in DTW, its going to be great. 100 new gates. I fly out of there often, so when its done I will be jumping up and down. There is not many thing more pretty than a lit up NW 757 in the dark, I could sit there forever just looking at it in aw. keep up the good work!!  Smile/happy/getting dizzy "-)
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
BH346
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 3:32 am

I'll probably be going throught that new terminal next summer. I'll probably fly to Japan next year, and if I do, I'll be flying on Northwest. I can't wait to see that new Detroit Terminal.

BH346
Northwest Airlines - Some People Just Know How to Fly
 
nwa747-400
Posts: 1325
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 4:52 pm

It is so great to see the opinion of NW on this forum finally changing and giving NW the respect it deserves.

They do seem to be adding alot of new regional service. I think this is because they have so many crjs on order and can afford to add service to smaller or underserved cities with the props that are being freed up.


ONE NEW AIRPLANE EVERY TWO WEEKS FOR THE NEXT FIVE YEARS!!
 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 4:59 pm

ONE NEW AIRPLANE EVERY TWO WEEKS FOR THE NEXT FIVE YEARS!!

Too bad the airplane is probably a narrowbody without IFE that is gonna be deployed on a 4hr transcon.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
Guest

RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 10:22 pm

Who cares if there is no IFE. I could care less. All I care about is Customer Service, which most airlines dont provide.
 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 11:03 pm

CoLITE - all very well for you to say, but its highly annoying to be stuck on a cramped A320 for MEM-LAX with the only entertainment being an outdated issue of "World Traveler" where someone already solved the crossword puzzle. I have to resort to flying from ATL through MSP or DTW to get to the West Coast just to ride the DC10 or 757 with IFE, unless my upgrades come through (and good luck getting a MEM-LAX upgrade!) or unless I have a seat in row 5 pre-reserved (that is almost better than First Class for legroom!).
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
NWA
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Joined: Fri Jun 22, 2001 2:31 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 11:37 pm

that will be changing B747, I understand though.
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
BH346
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RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 11:51 pm

I'm not too impressed with the IFE, either, but I bring a CD player or a book or something else. I agree with CO Lite, customer service is much more important. Hopefully Northwest will install some PTVs and some amenities as their new planes (A330 and 757-300) come in.

BH346
Northwest Airlines - Some People Just Know How to Fly
 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Thu Jul 12, 2001 11:56 pm

Hopefully Northwest will install some PTVs and some amenities as their new planes (A330 and 757-300) come in.

Alas, this will not be the case. My sources at NWA tell me that the A330s will have PTVs in WBC, but only overhead monitors and screens in the back. The 753s will have the same limited IFE system as the 752s do.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
westjet_8
Posts: 437
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RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 12:28 am

GO AIR Canada  Smile
Canadian. RIP 1999
 
fly_emirates
Posts: 970
Joined: Sat Oct 21, 2000 11:22 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 12:40 am

I agree! I have flewn many american airliners but Northwest is the best! every time i fly them we arrive 30 minuites ahead of schedule at least! the flights attendants are friendly... the service is wonderful compared to other airlines.. but the only thing is i think they need to replace there old planes (dc-10-30) which i heard they will do soon!!! I remember one time, i was traveling with my friend who was on coach and sick while i was on business class, they upgraded him for no charge just for us to to be together! isnt that nice?

GOOOOOOOO NORTHWEST GOOOOOOOOOO
 Smile  Smile  Smile  Smile

i am also going to add every body to my respected user's list

some body add me too! LOL hopefully  Smile
 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 12:48 am

every time i fly them we arrive 30 minuites ahead of schedule at least!

That is called "Padding". Northwest invented it with the taxi times at DTW.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
nwa747-400
Posts: 1325
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RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 1:37 am

The "padding" issue has been discussed to death. ALL airlines padd their schedules. I have looked at hundreds of routes by several airlines and all their times end up about the same depending on the time of day. The FAA and DOT closely monitor the airline and do not allow illegal padding so get over it.

Does anyone know if NW plans to reintroduce IFE into the A320? "NWA" do YOU know something about that?

As far as the A330s I would imagine they would have PTVs, but it is not the end of the world if they don't.

Ontime, with luggage is what I want, and that is what NW seems to be doing very well at!
 
B747-437B
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Joined: Thu May 30, 2002 6:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 1:48 am

Ontime, with luggage is what I want, and that is what NW seems to be doing very well at!

Amen to that! And even when they do screw up, they are the first to jump to the rescue and try to fix it. When I misconnected in February at MEM, I had already been rebooked on the morning flight and had hotel/meal vouchers waiting for me before I even reached the counter. That makes the lack of IFE a lot more bearable!
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
Braniff727
Posts: 656
Joined: Sat Sep 23, 2000 2:25 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 3:45 am

Back to the 757-300...

I heard, but cannot confirm that the 753's are not going to have the PTV's, but will have a more modern drop-down LCD screens from the overheads, middle lavatories to break up the length as well as a 32-34" pitch in coach since they are going to be used on longer flights.

Over all, they are probably going to be more comofrtable than a DC-10 if this is true.
Climbing
 
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airzim
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RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 4:18 am

I'm sorry but I don't see how getting #3 in Ontime, #4 in invol DB's, and #3 in complaints warrants this being a cheerleading session for NW. NWA 747-400 posts this every month and every month we go through this debate about how lousy NW is, or how great they WBC is, or the damn DTW terminal upgrades.

NW is your very standard run-of-the-mill airline that is not terribly spectacular in any regard and average in most. Almost all polls taken by the public are negative toward NW compared to WN, AS, or CO. They never win the best transatlantic business class award, or best Asian for that matter. They top no polls (or even get top 10) of international readers of any of the Business Traveler or Conde Nast awards (although few airlines in the US do). They fail to enhance their aircraft with IFE (which you may not care about but with CO offering in fleet wide in two years it does make a difference). They have never even got close to the top spot on the JD Power awards for the last 5 years and have prospect for future prospects given their corporate objectives. It is as Gordon Bethune said, if you take enough things off the pizza, nobody is going to want to eat it.

In Japan their new slogan is:

"Northwest--the American West of Asia"

 
NWA ARJ
Posts: 481
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RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 4:23 am

Northwest is the best airline out there.
Nightmare 68, Fargo Tower, Runway 36, Fly Runway Heading, Mantain 10,000, Cleared For Takeoff, Change To Departure
 
mike_mit
Posts: 78
Joined: Mon Oct 30, 2000 8:31 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 7:31 am

NWA AJR:
In your dreams my furry friend.
Pick out the one that doesn't belong:

SIA
Virgin Atlantic
NWA
Midwest
CO
JAL
Cathay Pacific
QANTAS

It's ludricous to suggest that NWA holds a candle to any of these airlines....

 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 13, 2001 12:50 pm

I do post a topic such as this every month to try and show this forum the good work NW is doing out there. NW is performing very well and has been for well over a year.

If you take all the factors that the DOT reports and theranking for each airline in the 4 categories(ontime, baggage, denied boardings, and complaints) ad them up and divide them by 4 you can see who has the lowest composite score (lowest meaning closet to being #1 in all catergories) For example, if an airline was ranked #1 for ontime, baggage, denied boardings, and complaints then their score would be 1.0.

Keeping in mind that a score closest to 1 is best.The order for MAY 2001 is:

1) NW at 3.25
2)DL at 3.75
3)AS at 4.75
4) CO at 5.0
5) US/AA/WN at 5.25
8)HP at 6.25
9) TW at 7,75
10) UA at 8.5

I used ontime ranking for 12months ending 5/01 as this was the best dataa available becuase it shows the longer term performance of the carrier.
 
Guest

RE: Northwest (NW)Continues Strong Operational Perfom.

Sat Jul 14, 2001 2:16 am

RIGHT ON!!!

FLY THE READ TAILS!!!
 
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airzim
Posts: 1214
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RE: Northwest (NW)Continues Strong Operational Perfom.

Sat Jul 14, 2001 3:52 am

NW747-400,

You are assuming that all the factors should be weighed equally. I don't think they should.

Regardless of what stats the government puts out (keep in mind that many of the stats are fudged by airlines to make themselves look better, especially on-time performance) the consumer has spoken. They don't like Northwest regardless of being on-time or mishandled bags.
 
ScottB
Posts: 5447
Joined: Fri Jul 28, 2000 1:25 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Sat Jul 14, 2001 8:41 am

As the old saying goes, there are lies, damn lies, and statistics. It is VERY easy to make the statistics say what you want them to. I'll pick my own 4 categories: on-time, cancellations, baggage, and complaints (do many passengers even think about involuntary denied boardings?)

Using Nwa747-400's ranking scheme, we get:
WN: 3.25
CO: 3.75
NW: 3.75
AS: 4.50
TW: 5.50
etc.

Yes, all the airlines pad their schedules at least a bit. Northwest pads more than at least one of its competitors. Compare their schedule on flights from DTW to Southwest's in markets where they compete. Southwest's *average* schedule time for the same flights (i.e. DTW-MDW, DTW-BNA, DTW-STL) is shorter.
 
favre
Posts: 561
Joined: Sat Apr 29, 2000 1:34 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Sat Jul 14, 2001 8:51 am

swa DOESNT USE ACARS..point being they can really pencil whip there numbers....
BAE 146 ARJ CV-580 YS-11 SH360 DASH8 SAAB340 EMB 120-135-145-175 DC9/10/30/40/50 MD80/90 DC10 717 727 737 747 757 767 77
 
nwa747-400
Posts: 1325
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RE: Northwest (NW)Continues Strong Operational Perfom.

Sat Jul 14, 2001 4:19 pm

Airzim:

WRONG-
The consumer used to not like NW.But that was a few years ago. NW is doing a better job than most of the airlines in the US in areas that are most important to the average traveller. "Mr. Smith" wants an airline who can conistently fly him from point A to B with his bags in an ontime manner. He might appreciate PTVs etc but reliability has been and always will be one of the most important factors in the airline industry. Whats the point of taking a 777 with a ly flat bed so you will be refreshed for your meeting at 9:00A when you flight is so late you don't even arrive at the airportuntil 10:30A. Just an example.

The few of you that continue to doubt NW really need to get over it.

*NW offers great reliabilty (ontime and baggage handling)
*One of the most generous Elite programs around (unlimted domestic ugrades (and gold/platinum get unlimited companion upgrades)
*Elites can reserve seating for ALL travel companions, *NOT just one or those booked in the same reservation.
*Expanded food service in First Class/ Business Class/ Main Cabin
*Enhanced Business Class that will only get even better with the new A330s
*NEW runways in ALL three hubs
*A BRAND NEW terminal in DTW, and rennovated facilities at MSP and MEM.
*Miles that NEVER expire
*INTERNET checkin
*Self Service etkt kiosk checkin
*Portable ticket agent computers that customer service agents "roam" the airport to check in passengers
*Rebooking hotlines that are banks of cell phones wheeled into the gate when a flight is cancelled or delayed that connect the passenger as priority #1 to reservations.
*Ammenity packets that include a calling card/meal voucher or bonus miles/discount certificate/comment card given out during delays
*Extensive service to Asia via NRT hub and also DTW.
*Industry leading performance in the DOT report on the airline industry's customer commitment plans.
and there's more....

NW is an airline that has come so far and done so much to improve the flying experience...

GIVE THEM THE CREDIT THEY DESERVE!
 
NWA
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RE: Northwest (NW)Continues Strong Operational Perfom.

Sun Jul 15, 2001 1:02 am

-Does anyone know if NW plans to reintroduce IFE into the A320? "NWA" do YOU know something about that?

I have not herd of that happening, but it would be very nice.
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
NWA
Posts: 1162
Joined: Fri Jun 22, 2001 2:31 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Sun Jul 15, 2001 1:06 am

But now that I think of it, I bet you will see it in the near future. I taked to soon
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
N312RC
Posts: 2584
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RE: Northwest (NW)Continues Strong Operational Perfom.

Sun Jul 15, 2001 9:54 am

Nwa747-400,

Ive decided to give Northwest another try.. This time to Florida... DTW-TPA Airbus 320, a Dinner Flight and TPA-DTW MDC DC-9-50, also a dinner flight.. I'll see if NW really is doing good.....


Whoever says that NW is cutting back on service amenities is wrong as rain. They have just spent millions of dollars with regard to putting MORE food on planes. UAL cut its hot towels and tablecloths in First, NW isnt.
N/A
 
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airzim
Posts: 1214
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RE: Northwest (NW)Continues Strong Operational Perfom.

Sun Jul 15, 2001 11:52 pm

NWA 747-400,

Sorry but you have no factual basis for saying that the consumer hasn't spoken. In all the latest US based and global survey's of airline service, NW is nowhere to be found.

Honestly, people don't care about food and internet check-in when making a booking. It is reliability, schedule, and frequent flier. If you live in anywhere except the MSP, DTW, and MEM cachement area there is really no reason to fly NW. Why would I want to double connect from virtually every city in the US to Asia or Europe. With a few exceptions you have to connect via NRT or AMS to get anywhere. If I can fly nonstop from LAX to HKG, TPE, KIX, SHA, PEK, and SEL why would I want to fly over NRT? If you live in Dallas would you rather fly DFW-MSP-NRT-TPE, or rather on JAL DFW-NRT-TPE? Or better yet, UA DFW-SFO-TPE? If I am leaving from STL to MUC why would I want to fly over DTW/MSP then AMS to MUC? I'd rather only stop once if I have to.

These semi-annual cheerleading e-mails serve little purpose then to create endless debate about the merits of one airline over another. If your purpose is to shout from the rooftops the greatness of NW since the employees need positive reinforcement don't you think you should do it in a forum where NW employees will actually review this? John Q. Public really doesn't care. You are not going to sway most people's vote to chose NW if they need to fly from JFK to MIA, you'd have to fly over MEM.

Singapore _Air does the same thing with SQ and frankly it is boring and tired. If you find something else that is meaningful to say about NW other than that they got # 3 for on-time performance then I will be glad to listen.
 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Mon Jul 16, 2001 10:26 am

I have had plenty of meaningful things to say about NW. Many of which are listed above.

People will fly basically any which way if the fare is right. NW has a LARGE catchment are in the MIDWEST USA where EVERY airline makes you connect twice to get to most Asian or European destinations. Not all of us have the privelage of living in LAX, SFO, SEA and other cities that are served by several nonstop asia flights or BOS, EWR, JFK, IAD that are served by several european nonstops. Most of us in the USA are used to making more than one stop to get to our final destination when it is outside the United States.

For example, I can fly nonstop to DTW and then to most places I want to get to in the world with more than two stops.

Again for most people it all comes down to price, closely followed by convience and then probably reliability.

For example, you are right why flt LAX-NRT-HKG when I can fly LAX-HKG nonstop? If the fare difference is minimal then I would probably take the nonstop, but if it is substanialy cheaper I'll take the connector.

REGARDLESS, millions of people do not have the luxury of nonstop or onestop service to Asia or Europe because there is not an airline hub in every city of the United States.

 
AmericanKing
Posts: 77
Joined: Sun Jul 23, 2000 2:52 pm

RE: Northwest (NW)Continues Strong Operational Perfom.

Mon Jul 16, 2001 11:43 am

Hey Nwa747-400 you are right. Cause I live in DFW and I fly Northwest a lot due to the fact that I am either going to get to my destination ontime or ahead of schedule. It does not matter to me that much about ptvs but jsut as long as i get service and that is what NW stands by. And who cares if you have to make a stop jsut as long as service matters and NW is like an International version of SWA (except now peanuts). I amsick and tired of you Airzim. You always have to be a jerk about everything can't you just look at the facts, and what airline are you standing up for anyways? Another reason why I like NW is beacuse they do not have any 767's which is narrow for a Wide Body. It is a great aircraft but not as great as an A330 which will be like the DC10 the ONLY American operator who cares about an aircraft and an aircraft company who is overlooked too much.
 
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airzim
Posts: 1214
Joined: Wed Jun 20, 2001 7:40 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 17, 2001 9:51 am

Joseph Richard Meyers,

I'm sorry that I am "always" a jerk about "everything" ( I have no idea what you are talking about).

What airline am I standing up for? I'm not. I like lots of different airlines, and vice versa.

What facts would you like me to refer to?

You also don't like 767's b/c they are narrow body widebodies. Well NW just bought the ultimate narrowbody, the 757-300. Would you fly on that airplane?

NW 747-400, I guess what I was trying to convey is that the NW/KL strategy is for a dual hub double connect MSP/DTW-AMS. I am not a fan of that approach. You are correct that most people have to make double connections from smaller cities to get to other cities across the globe, but since UA does both connections over NRT and nonstops from ORD/LAX/SFO it makes it more convenient for the businessman.

I personally don't like NW for a multitude of services reasons, but I also feel like they are losing huge opportunity by not having more nonstops to the major business centers in Asia without a stop in NRT or KIX. the same is true in Europe.
 
hkgspotter1
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RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 17, 2001 10:09 am

This must have been a survey among NW staff !!!

I flew on four of those rotten 747-200's and they are bad. Just look at how many 747 have made emergency landings in Japan over the past two months !! , Not to mention they lost two of six luggage items.

Also in Hong Kong they can only manage 1 flight per day and thats only to Tokyo. They have no service from Hong Kong to the USA.

Sorry, but thats a funny survey.

 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: Northwest (NW)Continues Strong Operational Perfom.

Tue Jul 17, 2001 11:09 am

NW 747-200s and NW fleet wide make no more (probably less) unscheduled landings than the average US or any airline. Emergency landings is a term used for media hype to make the story more intersting to the reader. The landings where there is a hydualic problem or engine shutdown are unscheduled landings and 9/10 they result in the safe landing and exiting of passengersand many times the plane is fixes within a couple of hours and continues on.

"2 out of 6 bags go missing" PROVE IT - hkgspotter.

I have flown on several747-200s and found them to be in remarkable shape with new interiors and good crews.
 
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RE: Northwest (NW)Continues Strong Operational Perfom.

Fri Jul 20, 2001 3:09 pm

I agree 100 percent with Co.LITE. Nothwest RULES and I love to fly them and (like Co.LITE) I will still fly Northwest if they are around 50 dollars more.