LoneStarMike
Topic Author
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

DL On-line Reservations -a Question

Mon Jul 16, 2001 2:01 pm

First, a little background

A friend of mine, who does not have access to a computer, needed to make reservations for herself, her husband and her 3 year-old child for a trip from AUS-CMH Aug 25 and returning Sept 3 (Labor Day). After checking the schedules, Delta was the best option. So I went to delta.com to make the reservations.

I picked the flights she wanted, but when I went to make the reservation, it told me that EACH passenger must have a SkyMiles account. So I had to go BACK and create a SkyMiles account for her, her husband and the child, even though they probably won't be flying on Delta again during the next 5 years.

And then, to add insult to injury, Delta's website let me pick the flights she wanted, let me enter all three passenger names, and their SkyMiles numbers but only let me get as far as entering the seat selections for the 1st and 2nd legs of the trip. It never did let me continue to the 3rd and 4th legs of the trip, so after about 40 minutes of messing around I finally turned off the computer and called the toll-free number and had a real live person complete the reservations for me.

So my question is, why do you have to be a SkyMiles member to book reservations on-line with Delta? You'd think that Delta would try to make it easy to use their on-line reservations system, but noooooo. They don't. They want your address, your phone number, your date of birth, etc. (I'm surprised they didn't ask for blood type.) All they should be concerned about is what flights you want and how you're going to pay for it. Why do you have to be a SkyMiles memmber to use their on-line resrvations systems? Why not make it easy for customers to book on-like (like Southwest)?

LoneStarMike

 
Guest

RE: DL On-line Reservations -a Question

Mon Jul 16, 2001 2:07 pm

Because THAT is not in DL's corporate culture!  Wink/being sarcastic

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos