American also did something really nice for its passengers recently, which in my opinion more than makes up for its actions in the Peruvian President Incident. A flight left the gate and was on hold for more than half an hour. Passengers were getting irrate, but the crew went into action. The pilot apologized to the passengers and told them that he would not have left the gate, had he known that the passengers were going to be stuck on the ground. After that, the flight attendents distributed drinks and magazines to the passengers. In the next hour, the pilot informed the passengers every ten minutes on what he knew about the situation. He was even able to get BOTH American and Continental to hold their flights to London, so his passengers would not miss their connections. (I hope Northwest is paying attention.) After the flight, the passengers thanked the pilot. Bravo American Airlines! This is exactly the kind of behavior we need to see more of from airlines.