• The landlord shouldn’t have been so ‘cheap’ I do wonder what savings there was in the end for them by using a third rate company they probably had no prior relationship with.
I remember when I needed to fly to ORD from IAH because of the passing of my grandfather. At roundtrip, UA, AA wanted $1100. WN was less, @ $999. Southwest doesn't do bereavement fares, but UA and AA did and that's what they offered. For 7 people, that's a lot of money. So for less than the cost of one ticket (including fuel), I rented a GMC Yukon XL from Hertz and drove it all the way there and back.
In case of the individual involved, I certainly can understand the situation. In my journeys, I've met folks that I've had to console on flights whether they are dealing with a death or never flown in an airplane before and are frighten by every little thing. I wouldn't be surprised they didn't know consequences of using a 3rd party agency instead of going straight to UA. The focus and goal was to get the passenger to her destination to say farewell. This is something that, in a way, UA could have capitalized on. Makes me wonder if the flight crew knew of the situation. I don't know if it makes a difference in this day of age, but a little compassion goes a long way.
Again, yes I know UA didn't cancel the ticket. But if she was flying stand by, how did they even give her a boarding pass to board if he ticket was cancelled? I'm guessing that it either wasn't cancelled at that point or ground staff missed it.
In the end, UA will get the brunt of it.
A319, A320, A330, A340, B717, B727, B737, B747, B757, B767, B777, CRJ7, DC10, MD88, MD11, E145, E175
"Always remember that you fly an airplane with your head, not your hands."