I have flown jetBlue several times on their OAK
flights and back. Their service is amazing, and is not overrated. Some people on the website mentioned above are just nuts!! This is taken from one of the passengers who was disgusted with the airline:
"JetBlue also advertises that you have the opportunity to watch DirecTV on your personal video screen located on the seat back in front of you. They don't mention that you only get 20 channels and most of those are sports and news. There was the Cartoon Network but Scooby-Doo is still too advanced for my daughter. I watched the progress of the flight a little while and the Travel channel for a bit."
What is he/she talking about?!?!?!? Just 20 channels? Isn't that more than any other airline. Sorry, but that should be perfectly enough for satisfying her.
This upcoming Saturday I'm flying jetBlue for my first trans-con with their airline! I'm quite excited. And I'll post a trip report after I arrive in Moscow.
Bottom line: never doubt jetBlue, once you try them, you will be pleasantly surprised.