I do like self-service check-in, but the airlines need to change some procedures to make it work better.
has a policy that children under 2 can get a seat for 50% of what the parent pays. But, you can't buy a ticket on AA
.Com. So, I had to buy my wife's ticket and mine online to get the web fare, then call American to get a ticket for my 6-month old.
When I went to check in, the kiosk could only pull up the reservations for my wife and me, even though all 3 tickets had been purchased on the same credit card. So the agent who tagged the bags had to then pull up my son's reservation and print his boarding pass.
Needless to say, we went straight to an agent on our return. If AA
wants people to use the kiosks, make it easier to get all tickets on-line.
Just my gripe for the day.