AirTran Airways defines the time of arrival as the time the door of the aircraft opens at the destination. Time of departure is split into 3 times: door close (self explanatory) / wheel movement (start of push/power back) / off ground (actual takeoff). Our system records the wheel movement time as the departure time for the purposes of customer service - what the website says and what we report to the D.O.T. The other times are record-keeping only. With ACARS coming online with all our aircraft soon, the "times callback" will not be needed. Our 737-700 already automatically transmit times to our system without the need for human intervention. It really is quite cool.
"Looks like I picked the wrong week to stop sniffin' glue."