VSIVARIES
Topic Author
Posts: 102
Joined: Fri Aug 06, 2004 9:25 am

Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 5:59 am

This is about customer service.
I have to say I have flown with many different carriers around the world and most of the time depending on what class you're in the service is merely 'adequate'. BA makes you feel like you are kind of 'in the way' while they are trying to fly a plane from A to B , AA make you feel like your privileged to be on their aircraft in the first place etc. etc.
Anyway without going on and on I received an invite to 'Virgin's summer party' the other day which is at Branson's house in Oxford. The tickets are on the way.
Q. Which other airline would do something that?
For every action there is always an unequal but mostly similar reaction.
 
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Starlionblue
Posts: 17212
Joined: Fri Feb 27, 2004 9:54 pm

RE: Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 6:00 am

Try Singapore  Big grin
.
.
.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 6:02 am

VS certainly beats many carriers (especially American carriers and BA), but Singapore and Malaysian are known for their service, the latter having won quite a few awards.

 Smile
-Will
"She Flew For What We Stand For"
 
VSIVARIES
Topic Author
Posts: 102
Joined: Fri Aug 06, 2004 9:25 am

RE: Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 6:04 am

I've flown business with them too but still not had an invite to the chairman's house.
I concede that their in flight care was damn good though!
For every action there is always an unequal but mostly similar reaction.
 
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Starlionblue
Posts: 17212
Joined: Fri Feb 27, 2004 9:54 pm

RE: Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 6:05 am

This sort of discussion can (will Big grin) get quite annoying because most of us have not flown dozens of times on each carrier, on various types and various routes.

BA is quite decent on long-haul, but less fantastic on Euroroutes. However VS has no Euroroutes, and Singapore has no narrowbodies. The comparison is already unfair.

"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
VSIVARIES
Topic Author
Posts: 102
Joined: Fri Aug 06, 2004 9:25 am

RE: Customer Service - VS No.1 Surely?

Mon Aug 16, 2004 6:13 am

Point taken Starlionblue.
Let me clarify - I am taking about long haul wide body service either to US or Asia from UK if we must be specific on A/C type & service routes.
I was fishing more for what airlines give that personal touch, make you feel special and subsequently you deliberately use them again and again for such reasons.
For every action there is always an unequal but mostly similar reaction.
 
AEROFAN
Posts: 1439
Joined: Wed Aug 04, 2004 9:47 am

RE: Customer Service - VS No.1 Surely?

Tue Aug 17, 2004 10:44 am

Starlionblue "
This sort of discussion can (will ) get quite annoying because most of us have not flown dozens of times on each carrier, on various types and various routes.

BA is quite decent on long-haul, but less fantastic on Euroroutes. However VS has no Euroroutes, and Singapore has no narrowbodies. The comparison is already unfair. "

Starlionblue, I don't understand your comment. Are you arguing that the level of service received on a carrier is related to the type of aircraft in operation or the length of the flight? I can see the length of flight may be a factor, but surely not the type of aircraft.

I've flown VS from JFK to LHR in Y W and J from 1995. I've also flown them JFKHKG and JFKTYO

I've flown BA JFKLHR and JFKJNB J and Y

In the J cabin - Virgin is miles ahead. In Y it is about even. Depending on the crew one or the other can be ahead




 
vatveng
Posts: 1112
Joined: Wed Jan 07, 2004 11:49 pm

RE: Customer Service - VS No.1 Surely?

Wed Aug 18, 2004 12:06 pm

When I see the words "Customer Service" I tend to think of the airline's toll-free phone number and speaking to a "Customer Service Representative" on the other end of the line.

In that case, best=AirTran. Travelocity hoarked up my reservation, and did little to assist me in clearing it up at 5am at the airport. 1-800-AIRTRAN solved the problem in minutes, refunded the extra tickets I had to buy to get to a funeral on time, and had completely straightened out the entire reservation (even making sure my United Express connection in DEN was a go) before I even made my connection in ATL.
 
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VS4ever
Posts: 794
Joined: Sun Jun 13, 2004 10:03 am

RE: Customer Service - VS No.1 Surely?

Sun Aug 29, 2004 8:22 am

Although slightly biased, I have to say VS does have that personal touch.

After my wife and I got married in the US and were flying home, my mum sent a letter to them, telling them how we had got together and always flown VS to see each other back and forth from LHR to SFO.

Well surprisingly, we get to our seats in economy and about 10 minutes later the First Class Senior Stewardess comes walking up with a free mini bottle of champagne for us and a note from SRB, congratulating us on our wedding.

I know it doesn't seem like a huge benefit, but hey, we were just 2 people in the thousands that fly VS every day, you asked about a personal touch. I think that was definitely it!

Hence the name: VS4ever.

VS4ever (ah, the memories).

In regards to actual flight service. I tend to agree with the above:

BA - just another face in the crowd (particularly in cattle class)
VS - nice all round, pretty friendly, happy to help, even in economy.
BD - if there was an award for sandwich tossing, they would win, an hour's flight yes, Friday night, yes, attitude, bloody awful.
WN - superb, can't fault it for an LCC (although not tried Jetblue yet), funniest flight announcements EVER!
BY - Long time since I flew with them, but pretty good for a charter, seat pitch sucks, but what do you expect.
AA - Again a long time since I flew with them, they were ok at the time.

Customer Relations -

BA Cargo - excellent, our cat traveled "across the pond" very well indeed.
VS - always helpful, if there is a deal to be had on a flight, they'll find it for you.
WN - very smooth for a relatively late booking, cheap price (OAK-LAX), on-line check in (very useful) and got off on time.
not much experience of any others.

Just my limited $0.02
Bring Back Orion Airways, you were the best!
 
Tasha
Posts: 537
Joined: Fri Jun 04, 2004 2:34 pm

RE: Customer Service - VS No.1 Surely?

Sun Aug 29, 2004 8:46 pm

Continental is excellent. It has (other than at GPT) some of the friendliest agents and ground staff. Their reservations agents are great; the aircrews friendly. Can't asked for better.

Tasha  Smile/happy/getting dizzy

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