I would like to share my oppion on the matter here. I think I have a pretty solid feel for UA
's business class service especially since this weds will be my 40th time crossing the Pacific Ocean in UA
's C class. In comparison to other C classes I have experienced in like CX
is a solid mix.
You will be greeted at your seat by a rather nice blanket and pillow. After you are seated you will be greeted by a f/a with a choice of Champagne, Orange juice or water. Following that you will recieve your amenity kit with very nice socks (put them on right away!), and the other basics. You will also be given a nice noise reducing headset and your menu.
I must admit the food could be a bit better, but in reality I dont think there is one time I actually said... "whoa I have scraped better meals off the freeway". They have a very solid cocktail service with a nice variety of wines as well. Also in the middle of the flight, a snack bar is set up for you to get something to snack on between meal service. Fruits, candy, chips, and sandwiches are generiously supplied.
The IFE is very moderate. It could be much better, like a bigger screen and more choices of features to watch. But what UA
has is more then enough to make you pleased throughout the short flight from JFK
. Plus channel 9 with live ATC makes up for the lack of selection. I dont recall ever having a problem where my video set was inoperative, so that is also a bonus!
The seat is probably the main feature that keeps UA
in a solid standing. Even though it is coming up on being an 8 year design, I have never seen a seat look dated except from the average ding in the arm rest here and there. The comfort level is very nice. There is nothing I enjoy more then reclining in that seat during climbout after a nice trip overseas and heading home from Sydney or Bangkok. As you may know, leg room is plentiful in C class. I think you will be more then pleased with the comfort level you will experience. Again, its no BA
, but hell it does the trick very well!
How about the lavs? sadly they are not what they used to be. Lotions and collogne used to be supplied in every lav before chapter 11. Orchids used to be placed on the sink counter on select flights, usually to BKK
. Now the only positive is that the f/a's do a good job on keeping it stocked and clean. That is a huge plus, especially for those that have used the Y class lav during a long flight... you know those lovely pools of urine on the floor! You will not have to roll up your pant legs and change socks after a visit in C class lavs fortunately!
The final bonus for you going back to LHR
is you get a priority immigration pass for being a C class pax. I imagine this is offered by many other airlines that fly to LHR
, but you are generally through immigrations and on your way within 2 minutes of reaching the queue.
I hope you will enjoy what UAL will offer you on your flight. As long as your not going into the flight with false assumptions of what you may get, you will be more then happy on your flight to New York, such as I am for my flight to Singapore this week.
Cheers and enjoy your trip on United and your stay in NY!