Topic Author
Posts: 353
Joined: Thu Oct 09, 2003 8:32 pm

Online Booking Systems

Mon Jan 31, 2005 11:27 pm

Hey people,

what's your opinion on online booking systems from the airlines? Have you used them? If so, what are your experiences? Do you like it or not? What airlines have good/bad systems? Has it made your life any easier?

I must say that I have used a few and I am really positively surprised. They were mostly very informative, easy to use, up to date and cheaper than any travel agency. Now I have only used the systems of LH, FR, AZ and KL so far but I am sure there are complicated ones out there where you're better off not using them. Also, dubious charges that add at the end of the booking process are really weird, e.g. Ryanair's credit card fee.

That being said, tell me what you think!

 Smile/happy/getting dizzy PA
Pan Am - The World's Most Experienced Airline.
Posts: 2082
Joined: Fri Feb 27, 2004 5:58 am

RE: Online Booking Systems

Tue Feb 01, 2005 12:08 am

BA's is fairly good in that it shows the different prices for the days around your selected date. Where it falls down is the inability to do anything more complex than a single or return journey.

CO's is excellent. though I think the engine is supplied by one of the travel agencies.

Geoff M.
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Joined: Thu Oct 14, 2004 6:25 am

RE: Online Booking Systems

Tue Feb 01, 2005 3:19 am

BA one is pretty decent for reasons mentioned by Geoff, I think that is a really good feature. If you want to book anything more than a simple return ticket or open jaw you have to call them incurring a fee  Insane

I think AA is really good and also Expedia. LH is rubbish, especially for booking award tickets
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
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Joined: Thu Sep 02, 2004 9:51 pm


Tue Feb 01, 2005 4:56 am


recently I booked two flights at BA an AA. Both offer a great internet service. But AA didn't offer a printable e-ticket for germany ... you get a reservation number and have to pick up the e-ticket at an agent.

I think it is great when you can choose your own seats at the seatmap. AA and BA offer this service and you can change as often as you want.
This was the first time I booked a flight direct at the airline ... does all airlines offer this possibility?


[Edited 2005-01-31 21:09:52]

[Edited 2005-01-31 21:10:24]
Posts: 305
Joined: Tue Feb 20, 2001 9:01 am

RE: Online Booking Systems

Tue Feb 01, 2005 5:03 am

Just booked a KLM flight to Madrid today. Works perfect. This friday I can check in via the normal desk, via the E-ticket poles in the departure hall or at home behind my computer. You can select your seat at home.

So I am very satisfied with this sytem.


DAI - Dutch Aviation Images.
Posts: 863
Joined: Sun Sep 07, 2003 7:47 pm

RE: Online Booking Systems

Tue Feb 01, 2005 5:52 am

In Switzerland it's better to go through

according to my Boss, who will never book again through an Airline directly now. For the first time he has got a cheap cheap cheap flight for the USA.

Cheers. Kilavoud.
Topic Author
Posts: 353
Joined: Thu Oct 09, 2003 8:32 pm

RE: Online Booking Systems

Tue Feb 01, 2005 6:09 am

Well, the feature of choosing your seat definitely sounds cool. I wonder why others don't think of such a thing. Mostly I have only been asked whether I want a window or an aisle.
A thing I noticed when booking online with AZ is that they don't even thank you for booking. That was fairly rude I think. With no word do they mention anything like that. Also, there was no way to enter a SkyMiles number or anything like that.

 Smile/happy/getting dizzy PA
Pan Am - The World's Most Experienced Airline.

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