what's your opinion on online booking systems from the airlines? Have you used them? If so, what are your experiences? Do you like it or not? What airlines have good/bad systems? Has it made your life any easier?
I must say that I have used a few and I am really positively surprised. They were mostly very informative, easy to use, up to date and cheaper than any travel agency. Now I have only used the systems of LH, FR, AZ and KL so far but I am sure there are complicated ones out there where you're better off not using them. Also, dubious charges that add at the end of the booking process are really weird, e.g. Ryanair's credit card fee.
That being said, tell me what you think!