malaysia
Posts: 2615
Joined: Wed Nov 03, 1999 3:26 am

I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 4:48 am

I bought a cheap ticket on Air Asia for 7 dollars online and I sent questions via the website along with my itinerary number, but it has been a week and no replies. I even sent a 2nd reply.

I just simply asked them

if I can check in via transit in KUL / WMKK), Malaysia">KUL, since I get off another airline in KUL / WMKK), Malaysia">KUL
with just my crew carry on, my arrival is 12:15 and the AK plane departs at
13:40, I doubt going through immigration would be convenient at KUL / WMKK), Malaysia">KUL, they state a 45 minute prior to departure check-in limit.

Also my AK flight is international, KUL-BKK (so I doubt its in the domestic portion of KLIA)

I also asked if they take credit card onboard and sell the "SHOP@AIRASIA"
merchandise with credit card? or is it cash only?

also I asked do I have to pay for soda on the plane? the site sounds like
everything is for purchase even soda?

anyone fly them and have experiences. I guess I got what I paid for
very cheap fare, but very poor and unresponsive customer service.

But I get cheap fares and very responsive service at Independence Air.

I am not in Asia now and dont wanna make a long distance call to the center.

[Edited 2005-03-08 21:08:40]
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GuyBetsy1
Posts: 806
Joined: Thu Aug 16, 2001 4:00 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 6:14 am

Answers to your questions:

I don't know about interlining... but if you're arriving on another carrier, you would have to go to the nearest transfer desk that handles Air Asia flights.

KLIA has a satelite terminal where most international flights dock at. Air Asia does not dock there but at the main terminal. If it's an international flight, then it'll dock at the international areas. But from what airline you're arriving from, you need to go to the corresponding Air Asia gate.

Yes CC are accepted for on board purchases but the time I was travelling, it is better to carry cash as the creditcard franker was not loaded! And please carry MALAYSIAN RINGGIT. They will not accept any other currency aboard.

Yes you have to buy soda on board too. But it's cheap around RM$2 I think which is less than US 70cents. But hey, you got a cheap deal like you can't even get in the US, so don't complain about paying for soda.

Seats onboard are on a first come first seated basis. So if you line up at the boarding gate, you'll get your seat! But be aware of the mad rush for the gate by unruly people.
 
malaysia
Posts: 2615
Joined: Wed Nov 03, 1999 3:26 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 7:39 am

I get off my usual MH from LAX

Its just MH oversold to BKK on Sunday and its the last flight out, I dont wanna get stuck since I had little time off, so I decided to book a cheap 7 dollar ticket to BKK on AK, so I can make my flight to
KKC on TG.

I just bring my carry on, so I guess Ill run to the nearest AirAsia transfer counter, since its International to International.

I'll take your advice and go to an ATM at KLIA and carry some MYR in case CC dont work.

I am sure I can easily get a window seat in back unless Asians have a tendency not to know that front rows get you off plane first at arrival
like those on WN.
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malaysia
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Joined: Wed Nov 03, 1999 3:26 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 7:55 am

Seats onboard are on a first come first seated basis. So if you line up at the boarding gate, you'll get your seat! But be aware of the mad rush for the gate by unruly people.

Are you telling me that they overissue boarding passes? as if they allow more than the plane can carry? that would not make sense if those had to go through passport control. you made it sound like I may not get a seat at all?
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flybeq400
Posts: 165
Joined: Mon Jan 31, 2005 12:46 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 8:21 am

AirAsia, just like all the other LCC's doesn't oversell seats or overissue boarding passes - its just KLIA always seems to induce people to scrum down!

You should be able to interline, especially as you have no check in bags - I know this is possible at Changi as I saw an AirAsia desk on air side transit.
 
elephantboy
Posts: 136
Joined: Sun Sep 07, 2003 10:01 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 9:34 am

I have flown Thai Air Asia (FD) both domestic and international (BKK-SIN). The service was not bad. You have to buy everything onboard including bottled water which is not too expensive. Though it was mentioned that you cannot bring your own food and drink aboard, I think it is not that strict on FD ( I am not sure about AK ). There are not assigned seat so you have to queue up at the gate early in order to get your preferred seat. The plane interior was a little old but clean. F/A were nice, young and active. Check-in counter is closed 45 min. before departure so you have to hurry.
 
malaysia
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Joined: Wed Nov 03, 1999 3:26 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 11:53 am

Though it was mentioned that you cannot bring your own food and drink aboard,

Maybe I am on FD?? I go KUL-BKK

CANNOT BRING YOUR OWN FOOD ON BOARD, thats a SUPER NO-NO in all of commercial aviation???

Geez, I never heard of an airline doing that. what is airport food for then? if you have no layover time?? I need a big meal??

not allowing outside food on board is like a Metro Bus or something
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airpearl
Posts: 849
Joined: Tue May 01, 2001 7:42 pm

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 3:41 pm

As you are aware, AK is a LCC, which means NO interline. If you're coming in from LAX (or anywhere else for that matter), that means clearing immigration, picking up your bags and going up to the AirAsia checkin at Level 5 of KLIA. It doesn't have a transfer desk.
With the erratic speed of KLIA's baggage handling system, making the 1h25min connection will be close, though I guess not impossible if you're lucky. Ironically, one plus point here is that AK flights are frequently delayed so you might make the connection after all!

Yeah, Elephantboy is right, AK does not allow "outside" food to be eaten on board (presumably so that crew do not need to clear up more than necessary in view of the short turn-around). They sell instant noodles and sandwiches on the BKK flights to be paid for in cash (Malaysian Ringgit or Thai baht) only.
 
malaysia
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RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 10:10 pm

I will go MAAS as usual with MH and tell them I go to AK international, and they will guide me through, but gee I hope they dont wait for everyone to get on a golf cart like before.
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malaysia
Posts: 2615
Joined: Wed Nov 03, 1999 3:26 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 10:42 pm

AK has no transfer desk for those

who fly AK from SIN or CGK to KUL and want to go to BKK or MAcau?


how come?
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keno
Posts: 1809
Joined: Thu Feb 19, 2004 5:46 pm

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 10:58 pm

@Malaysia:
Air Asia, like most other LCCs anywhere in the world, is a point-to-point carrier. Hence they do not take responsibility for connecting flights, even though your schedule reads that you should be able to connect on the next sector.

Suppose you want to fly CGK-MFM. Their responsibility is to get you from CGK to KUL. Their next responsibility is to get you from KUL to MFM - but if you cannot make it on time because your flight from CGK was delayed, it's not their problem unfortunately. Your lateness due to Air Asia's delay, carries the same weight as if you're late from a traffic jam.

The contract between the passenger and the airline is between CGK & KUL and KUL & MFM - it's not between CGK & MFM. Basically, you connect at your own risk! This is one of the reasons why LCC can afford to slash their fares, because they eliminate the insurance charges associated with missing flight connections.

I found this FAQ from Ryanair. The concept is exactly similar to Air Asia's model :-

Can I book a connecting flight with Ryanair?

No. Ryanair is strictly a ’point-to-point’ airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by Ryanair or other carriers. You should therefore not book onward flights with Ryanair or indeed with any other air or surface carrier. Ryanair accepts no responsibility for making connections and therefore will not be liable for any losses or expenses arising out of any failure to achieve a planned connection.

[Edited 2005-03-09 15:09:26]
 
malaysia
Posts: 2615
Joined: Wed Nov 03, 1999 3:26 am

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 11:05 pm

but Jetblue is an LCC and will take a STI-NAS ticket
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keno
Posts: 1809
Joined: Thu Feb 19, 2004 5:46 pm

RE: I Am Taking AirAsia Soon, Need Help!

Wed Mar 09, 2005 11:11 pm

@Malaysia:
I don't know about how LCCs conduct business in the US, perhaps because hub & spoke system is an integral part of the aviation industry, even LCCs follows that rule.

They do it differently in Asia & Europe.
 
malaysia
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RE: I Am Taking AirAsia Soon, Need Help!

Thu Mar 10, 2005 12:59 am

I guess I am gonna have to take advice and run for immigration! as fast as possible than waste time trying to find an AirAsia agent on airside to book me in.

is that best option? or show up to the AirAsia gate and try asking for
pass?

Which is it? I arrive KUL at 12:15 and departure for BKK is 13:40

1. immigration run
2. or run to an AirAsia gate and try?
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