It started with the airline rescheduling the flight twice, making me re-book my connecting flights.
Then at the late night check-in at DUS
, I presented my ticket to the check-in agent and was told rudely that the ticket was no good because LTU doesn't fly to YVR
. After "discussing" this with her for about 15 minutes, she finally realized her mistake, no apology, just a dumb look. So I asked her for a window seat and again, just got a stupid look.
Once on board the a/c, I was pleasantly surprised to find out that my window seat didn't have a window. Fine, whatever! I sat down on the stone hard seat and couldn't even close my legs together because there was no leg room what-so-ever. Once in the air, the person in front of me, reclined their seat and I had a difficult time to even read my book since his head was right below my chin! The food was OK
, but the cabin crew found it necessary to wait an hour before cleaning up the empty trays. The instant coffee they served was just barely warm. After the duty-free shopping, the cabin crew disappeared for a few hours. And everytime someone rang the call button, they would jokingly say that if it was something important, the pax will come to them.
The return flight proceeded in the same manner, except I gotta a different row number but again, no window!
Once we arrived in DUS
, we waited at the a/c door for our baby buggy. The F/A yelled at us to keep going and that the buggy will be at the baggage carousel. I mentioned that the buggy had a "Delivery at Aircraft" tag on it and that we needed it. She told me not to argue with her and to wait for it at the baggage carousel.
Then I booked a DUS
flight for Christmas and about 2 weeks before the flight I got a call from LTU telling me that they cancelled the flight and had rebooked me with LH
. So I asked if I could pick up the new ticket on the weekend and she told me there was no need. All I needed to do was use my LTU ticket to check-in with LH
. I'm not that stupid, so a week later I checked with LH
if anything had been rebooked, and sure enough, NOTHING! So I went to LTU counter to inquire about it, I was told that I was a nuisance to them and if I didn't like their service I should book with another airline. Point taken, and bye, bye LTU!
- I went back to the LH
counter and they were more then happy to rebook everything and mentioned that this was not the first time that they had problems with LTU.