|Quoting Tornado82 (Reply 8):|
Quoting Toulouse (Reply 4):
After an incident a number of years ago, (on Lufthansa), I went through about 4 years of being terrified flying, epecially during take off and initial climb (probably as my incident took place just after take off)...
Not to be personal... but mind sharing the incident?? If it's a problem then just disregard.
No problem Tornoado82... I once posted on pprune to find out if anyone knew anything about the incident and since nobody did, I was accused of making up the story.
The incident was aboard a Lufthansa flight from Frankfurt to Dublin on February 22nd 2000. About a minute after take off there was a large "bang/explosion" sound. I was towards the end of the aircraft, and people behind me started screaming, pointing out the window. Fire was coming out of the engine, I saw the flame just before it was extiunguished. Flight becoming 'rather' unstable for a few minutes. Anyway some 20 minutes later we made a safe emergency landing at Frankfurt.
One of the worst things here was hpw we were treated. About five minutes after the bang, the pilot came on the PA (understandably he didn't before as he was obviously quite busy). It wasn't clear what he was saying in English (unfortunately I don't speak German, but he did tell us there has been a problem with one of the engines and that that engine was now on idle and that we must return for an emergency landing". People were quite distressed. Only once did the cabin crew come through the cabin to check on us, and then told us to "prepare for an emergency landing" without giving us any instructions on what to do... After the excellent landing performed by the LH
pilots, we were followed by firebrigades and parked at a remote stand. We were kept on board for about an hour while they got another plane ready for us (we weren't even offered a glass of water in all this time on the ground!). Some passengers were more affected than other, such as myself, and many of us were saying we wanted to disembark and not continue immediately on the next flight. We were told we had no choice... they even brought the police onboard in case we insisted too much. Eventually a German passenger, who was a doctor, stood up and said he wanted to see the captain immediately. He informed him that he could not "force shocked passengers to take another flight immediately and that if we were not taken to the terminal for attention, he would launch an official complaint". It worked. About 40 of us "less brave pax" were bussed to a gate, left for about five minutes on our own in the lighlty falling snow. Eventually a LH
ground staff member appeared, brought us up to the gate, and basically asked us "what our problem was??" Told us we would have to stay in the airport until tomorrow as there were no further seats available for DUB
. At this stage people started to break-down, cry etc. And then, about 2 hours after the landing, they (LH) suddenly realised how badly they were dealing with the matter. New flights with other airlines were organised (I flew that evening courtesy of BA
via Southampton), pschologists visited us, a VIP room was openned just for us, free meals, drink, medication etc...
There are other good/bad points, but I won't go on more. I just feel that if LH
had been a bit kinder/more human in their appraoch, things would have been better. I was terrified for about 4 years after that. In the mid 90's my parents had a hydraulic failure (indication only) on an Iberia 727 from DUB
and made an emergency landing at BCN
which got a lot of press during the event (thankfully I wasn't listening to the radio). In the end no problems. Iberia were wonderful. my parents said the crew spend the whole time while they were dumping fuel checking the passengers, clearly explaining the emergency procdure, the pilot even apologised that there was nothing else he could do and had to land and that "Please God" all would go well... which it did (it was just an incorrect failure indication in the cockpit). The pilot came out to see the passengers after landing, everyone clapped, as the passengers deplaned there were numerous IB
ground staff by the bus applauding the passengers. Passengers were then brough to a VIP lounge with flowing champagne and tanquilizers! Iberia told passengers that those who were connecting could choose the following options which Iberia would organise and pay for:
a. continue on their connnecting flight
b. spend the night in BCN
at a hotel and take a flight tomorrow
would orgainse other emans of public transport (bus, train, taxi) for those who didn't feel comfortable flying.
I feel this approach made the whole situation better, my parents could only praise Iberia after this incident. In my situation, myself amongst others could only deplore Lufthansa, I even swore to never fly them again. I did come to my sense last year, and flew happily with LH
... I believe a turning-point in curing my fear.
Sorry for being so long.
By the way if anyone from LH
can inform me on what actually ahppened to my flight, why I could never find anything on the German Aviation Authority's accident bureau web site any mention of my incident with LH