I’m a student doing research for my Masters Degree at the Uni of Bath, UK comparing full service and low cost airline customer service demands and performance.
If you’ve flown with United, Delta, Southwest, or JetBlue on a US domestic flight within the last 9 months, would you fill out an online survey re your trip(s) with the airline? It is anonymous, for academic purposes only, and will take a few minutes.
The site: http://www.airlineservicesurvey.com/
I'm a frequent reader of the board and would appreciate everyone’s input on these airlines’ performance. Thanks!