Recently, I have had four experiences with airline reservation agents, all of them exceptional!!
In 2002, I flew SAN
. There was a HUGE time change, and my particular set of flights was changed. The computer automatically re-booked me, but on an earlier departing flight.
I called the reservations department, and asked that since the schedule had to be changed, could they re-book to the later flight? I had the important information available, and they made the change no problem. Got what I wanted with great service!
In November, 2002, I was flying ORD
(so that I could fly a 747-400). However, the ORD
portion was delayed four hours, and I would miss my connection at LAX
. I called up UA
, and they asked if I'd still like a connecting flight through LAX
or if I'd prefer the non-stop. Did the non-stop (a 757, but still a great plane and flight!), and again, great service!
And also with UA
, I have had tickets routing me SAN
-ITO that have each had to be postponed. That accounts for four calls - once each to postpone, and once to re-book.
In all four cases, the reservations agents were as nice as could be. Of course, having the confirmation number AND
a new itinerary ready (being very knowledgeable about what I wanted) sure made their jobs easier. But they didn't have to be nice - but they were!
The most recent case involved America West. I flew SAN
with my dad; however, the tickets were purchased separately. When we booked the tickets, we had adjoining seats. However, there was an equipment and time change, and we received separate notification that we were now assigned different seats, no longer next to each other.
I called America West and explained that dad can't travel alone and I needed to be seated next to him. I gave the gentleman the pertinent information about both reservations, and voilá! All was made better.
Reservations agents, you are great!!
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