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kc135topboom
Posts: 10997
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Best Customer Service With US Airlines?

Sun Aug 14, 2005 11:39 am

Which of the US Airlines has the best customer service?

AA
DL
UA
CO
NW
TZ
WN
US
HP
B6
FL
F9
or any other US Carriers

I have had good experiences with some (DL, CO, TZ, FL, WN, NW) and bad experiences with others (UA, AA, US,).

My opinion (and only my opinion) is DL, TZ, and CO.
 
crogalski
Posts: 477
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:33 pm

I would believe B6 ...  Wink
A319 A320 A321 A330 B717 B727 B737 B747 B757 B767 CRJ200 CRJ700 CRJ900 DC9 E145 E190 MD88 Q400 | AA AB B6 CO DL EI FL NK
 
deltaguy767
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:37 pm

DL and CO are my picks for the best, as I have had very good experiences with them. The worst in my opinion are US and AA.

From BDL,
DeltaGuy767
A Good Landing is one you walk away from!
 
SWA TPA
Posts: 1454
Joined: Wed Aug 29, 2001 6:10 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:40 pm

Well Crogalski, I have to say WN  Wink

BTW were you at your ticket counter around 12:30pm or so on Friday?

SWA TPA
I believe I can fly.....
 
Captintut
Posts: 317
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:44 pm

I would go with B6 too

Regards
Aircraft Flown: B747-B777-B737-B767-B757-A300-A318-A319-A320-A321-A330-A340-MD80-MD90-CRJ600-CRJ900-E190-A380
 
crogalski
Posts: 477
Joined: Fri May 27, 2005 8:09 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:47 pm

Quoting TPA" class=quote target=_blank>SWA TPA (Reply 3):
Well Crogalski, I have to say WN

BTW were you at your ticket counter around 12:30pm or so on Friday?

SWA TPA

I was going to add WN, but I was too lazy to go back and edit it  Sad

I wasn't there, but I was by the escalators.

I was at your ticket counter today, was checking the manifests for a TPA-PHL flight
A319 A320 A321 A330 B717 B727 B737 B747 B757 B767 CRJ200 CRJ700 CRJ900 DC9 E145 E190 MD88 Q400 | AA AB B6 CO DL EI FL NK
 
Cactus739
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:51 pm

I'm going with WN on this.

Never had an unpleasant experience on them.... every employee I've dealt with has been great...

ps... isn't this a poll/preference kinda thread?
You can't fix stupid.... - Ron White
 
futureuapilot
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 12:55 pm

I think CO and Air Wisconsin. In my opinion. I would also say UA and NW, but I was really young when I flew with them.

-Sam
The Pilot is the highest form of life on Earth!
 
drewfly
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 1:53 pm

I'm also going to have to vote B6. Flown them 5 times, and have yet to experience a bad flight. Flight crew is friendly, planes leave on time and arrive early, plus the IFE. What more could you ask for? Last time I flew AA (MIA-JFK) the cabin crew seemed PO'd the entire flight. Just flew EWR-YVR on NW and UA, both flights were just 'average.' It's been about 8 years since I've flown CO, don't remember the flight (I guess that's all you need to know). It's been 5 years since my last US flight, don't recall anything bad or good.

P.S. I'm only basing this on airlines I have flown, so who knows after I fly F9, FL, TZ, and HP.
A-10 Thunderbolt II, ugly as hell, efficient as hell, would you like to meet my boomstick?
 
JBLUA320
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 2:05 pm

I received good service on CO, B6 and US

JBLU
 
Halophila
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 2:52 pm

I've flown B6, US, UA, AA, WN, AK and HA

Of these, B6 and US have had the best customer service in the air, UA the best on the check-in agents, and UA/WN for gate staff.

Not that it's what you asked, but the bottom of my list is HA for inflight customer service, AA for check-in agents, and US for gate staff. But even though these are the 'bottom' of my list, they were not bad at all, with only a few negative encounters in otherwise satisfactory experiences.
Flown on 707, 717, 727, 732 733 734 735 73G 738 739 741 742 743 744 74SP 757 753 762 763 772 773 77W D10 DC9 M11 M80 M87
 
flyboyaz
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Joined: Sat Sep 13, 2003 11:32 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:05 pm

My favorites are CO for inflight (gate/ticket agents are at the bottom of my list) and DL for either...they were great all around.

I've had a few bad experiences with WN and a couple with HP (my own airline go figure). The others I haven't flown enough to really count or haven't flown at all.
Catch a ride on a smile!
 
Aggieflyboi04
Posts: 164
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:07 pm

WN by far for me and CO, DL, US, AA come close
 
Mir
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:16 pm

UA for me. Good service all around, and you can't beat Channel 9. Unfortunately I can't say the same about their express carriers.

I've only flown B6 once, but they had really great service as well - they'd beat UA on my list, only I've only had one experience with them.

NW seems to go by the "passengers can't have a bad experience with our FAs if they never see them" philosophy, and it works to a certain extent - I've never had a bad flight on NW, but never an enjoyable one either.

AA has decent service, but the flight I was on was too short to really evaluate it fully.

I haven't flown on the others in a long time.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
drewfly
Posts: 299
Joined: Tue Jul 12, 2005 5:37 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:29 pm

By the way, I suppose I'll insert a customer service related question here. How many of you use the automated ticket kiosks at the check in counters? What have your experiences been with each airlines' respective versions? I just got back from a Canada trip, and the NW kiosks at both EWR and YVR were an unbelievable waste of time. At EWR the NW agent didn't even know what the machine was doing. At YVR they didn't work period. So far, the AA examples are the only machines that have worked for me, and that was 2 years ago @ LGA.
A-10 Thunderbolt II, ugly as hell, efficient as hell, would you like to meet my boomstick?
 
Alitalia744
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:33 pm

Quoting KC135TopBoom (Thread starter):
Which of the US Airlines has the best customer service?

Delta. In every aspect.

Quoting Drewfly (Reply 14):
By What have your experiences been with each airlines' respective versions?

I've used kiosks for DL, CO, AA, US, and NW. I find them all relatively easy to use, out of all tho, I'd rate DL's best and then CO's. Worst were NWs.
Some see lines, others see between the lines.
 
Halophila
Posts: 455
Joined: Sun Aug 14, 2005 11:44 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:41 pm

Ticketing kiosks-
I've used them on AK (LAX, SEA), UA (LAX, SFO), AA (LAX, SJC), B6 (LGB) and WN (SJC) (and on non-US airlines QF (BNE, SYD) and NZ(AKL)), and in all cases were really easy to use (swipe card, say how many bags, choose your seat, print boarding pass, show ID, then you're off!). Not only that, I'd say in my experience maybe 40% of passengers don't know how to use them, are travelling on paper tickets, or plainly aren't aware of where they are, so I've only twice had a line to wait in line (UA @ LAX, AA @ SJC).
Flown on 707, 717, 727, 732 733 734 735 73G 738 739 741 742 743 744 74SP 757 753 762 763 772 773 77W D10 DC9 M11 M80 M87
 
kgin11
Posts: 57
Joined: Wed Jun 02, 2004 11:05 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 3:45 pm

I'd ask, "what's your definition of customer service, and in what capacity?" For example, I've had experiences where in-flight service was great but airport staff was terrible and of course, the reverse situations. Not liking to deal strictly in either/or situations, I consider customer service in part based on what product I am buying.

If I am travelling on a one hour hop on an LCC and I just need to get from point A to point B (the usual WN vs. legacy carriers or LCC vs. legacy debate) and I've paid $19 each way, a can of coke and a bag of peanuts, getting to my destination within a few minutes of schedule, and not having my luggage lost seems like a fair deal.

Every airline I have flown on with the exception of HP has had its share of great, good, bad, and the occasional, "I wouldn't wish this on my enemies" moments of customer service (as for HP, three times flying, three times terrible).

My definition of customer service foremost is the stuff I don't have to think about: safety. Maybe that sounds like a dull answer when sleeper-seats, meals served on real plates and hand-held IFE with courteous crews is much more customer-comfort oriented. Just throwing in my two cents . . .

But to join in on the conversation, in my experience, AQ and HA have fairly consistent good customer service--at least on their transpacific product which could be considered a boutique or niche product.
Kelley Gin
 
Captintut
Posts: 317
Joined: Sun May 15, 2005 1:35 pm

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 4:02 pm

Quoting Drewfly (Reply 14):

I used it once on B6 at JFK and it was so fast and easy to use took me 5 minutes to check in.
Aircraft Flown: B747-B777-B737-B767-B757-A300-A318-A319-A320-A321-A330-A340-MD80-MD90-CRJ600-CRJ900-E190-A380
 
ckfred
Posts: 4694
Joined: Wed Apr 25, 2001 12:50 pm

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 4:13 pm

I have never had a bad experience at AA, and I've encountered some very good people, both on the ground and in the air.

I've also had good luck with NW, and DL is generally good.

On the other hand, UA is, at times, apalling. A friend of mine used to be an F/A with AA, and some of the procedures for cabin service at UA simply shock her. I've also found some of the CSAs at UA to be completely indifferent. I once was waiting for my wife at ORD and asked the gate agent (pre-September 11th) for the baggage carousel assignment. She told me to look at the board downstairs.

Any time I asked a gate agent at AA, he or she was more than willing to check the assignment on the computer.
 
FLY777UAL
Posts: 4830
Joined: Tue May 18, 1999 3:49 am

RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 5:05 pm

Quoting Ckfred (Reply 19):
A friend of mine used to be an F/A with AA, and some of the procedures for cabin service at UA simply shock her.

...playing devil's advocate...what would those be?

F L Y 7 7 7 U A L
 
ANCFlyer
Posts: 21391
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RE: Best Customer Service With US Airlines?

Sun Aug 14, 2005 11:57 pm

FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
Holidaycharter
Posts: 161
Joined: Fri Aug 05, 2005 1:46 am

RE: Best Customer Service With US Airlines?

Mon Aug 15, 2005 1:35 am

For me it is ua for customer service always been very good although us airways were good to.
 
CORULEZ05
Posts: 1250
Joined: Sat Feb 05, 2005 10:39 am

RE: Best Customer Service With US Airlines?

Sun Aug 28, 2005 11:12 pm

Definetly B6....best customer service and best overall service provided also.....
Fly jetBlue today!!!!!!!
 
UN_B732
Posts: 3529
Joined: Wed Jul 04, 2001 12:57 am

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 4:23 am

Each airline (including B6, once had a VERY Rude agent) has good and bad employees, so I must say that well... you can't make a definitive ruling on an airline's people.

re: AA FA being shocked ut UA, is it the fact that they actually have to warm the nuts in Business CLass? :P I haven't flown UA much, but every time I've dealt with their staff they've been nice.
-Mr. X
What now?
 
HorizonGirl
Posts: 743
Joined: Tue Mar 29, 2005 3:59 pm

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 5:00 am

Hey! You left out AS/QX!
There customer service is part of the reason why I am Horizon Girl.
But that is just my humble opinion.



HorizonGirl  yes 
Flying high on the Wings of the Great Northwest!
 
USairways16BWI
Posts: 921
Joined: Tue May 11, 2004 4:58 am

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 5:10 am

best service IMO is US, followed closely by CO.
I'd say DL is so-so, and WN is last.
 
aircraftpm
Posts: 19
Joined: Mon Aug 22, 2005 11:52 pm

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 5:36 am

B6 by far first place with CO having a large gap in second...
 
ACDC8
Posts: 7175
Joined: Thu Mar 10, 2005 6:56 pm

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 6:13 am

I've only flown AS, DL, NW and UA myself. Out of those four, I'd have to say that NW impressed me the most in levels of customer service. I am hoping to try out CO and AA in the near future though.
A Grumpy German Is A Sauerkraut
 
UAalltheway
Posts: 1358
Joined: Thu Mar 24, 2005 8:31 am

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 6:27 am

CO, followed (in order) by UA and DL.
 
YoungFlyer
Posts: 172
Joined: Sun Aug 28, 2005 4:23 am

RE: Best Customer Service With US Airlines?

Mon Aug 29, 2005 12:32 pm

in delta's new terminal it took me about 15 min. to check in and clear security. as for inflight service, i would go with CO.
"An eye for an eye only makes the whole world blind" -Gandhi
 
sk601
Posts: 896
Joined: Sat Jun 11, 2005 11:46 pm

RE: Best Customer Service With US Airlines?

Tue Aug 30, 2005 2:40 am

I really enjoyed my CO flights, AS was good too. NW, DL and HP average. I just booked LGA-IAH-PHX with CO, can't wait!  Cool . I also booked a flight with WN, it will be my first LCC experience!
 
burnsie28
Posts: 5026
Joined: Mon Aug 02, 2004 1:49 am

RE: Best Customer Service With US Airlines?

Wed Aug 31, 2005 12:15 am

Quoting SK601 (Reply 31):
I also booked a flight with WN, it will be my first LCC experience!

Im sorry, if your experience was anything like mine, your going to regret it.
 
SRT75
Posts: 204
Joined: Wed Jul 27, 2005 2:42 am

RE: Best Customer Service With US Airlines?

Wed Aug 31, 2005 1:26 am

BEST - WN. I use them frequently for business travel, which means I am often calling to get on a different flight. I always get a real person within 5 minutes, no "speak or touch tone your confirmation number now" B.S., and they are always helful and friendly. At the airport, agents are helpful, explain the wait list procedure, and often make suggestions to get you home (e.g., would you be willing to go through Vegas?, there is a shuttle from BUR to LAX if you are willing to do that?). In flight, it's a miracle that they get 135 bags of peanuts and drinks out and collected on those 45 minute flights.

WORST - UA. Takes way too long to get a real live human on the telephone.

KIOSKS - The best invention the airline industry has come up with in a while. Easy to use, speed everthing up, and so much better than waiting in line.
 
nwa757boy
Posts: 423
Joined: Wed Aug 31, 2005 6:10 am

RE: Best Customer Service With US Airlines?

Wed Aug 31, 2005 6:51 am

Best Customer service for me would probably be NW and DL...and EA but they are no longer around  Sad I have never had any problems with NW gate agents or anything always the best pretty much the same for DL...and I fly quite often. The Kiosks are super user friendly and when calling the NW phone number all of the operators are very friendly. But an airline that is even better with customer service that is not technically an U.S. airline but sorta is is KLM. Nothing better than those flight attendants in blue...love layovers in AMS and seeing all the neatly dressed F/A.

Worse for Customer service....would say NK and AA. I remember I vomited on an NK flight once and the F/A's just said "gross" and didn't offer to help clean up anything...the elderly lady next to me did though...i was ten at the time and I haven't had good experience since with NK always rude and impolite...AA just donate seem to have time for you...

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