Pe@rson
Topic Author
Posts: 16001
Joined: Sat Jan 13, 2001 6:29 pm

E-tickets And Self-check-in And Online Check-in

Fri Aug 19, 2005 2:08 am

Putting aside any feelings of grandeur or 'ahhhh, wasn't it nice in those days?' stuff, do you:

1) Like e-tickets?
2) Think e-tickets expedite your check-in journey?
3) Like self-check-in machines and online check-in?
4) Think that the above expedites your check-in journey?
5) Have any suggestions to improve e-tickets, self-check-in and online check-in, with a view to expediting your check-in journey while concurrently reducing stress and anxiety?

From my personal experience, self-check-in is very good and speedy IF everything works properly and if the bag drop-off desk is manned. On one occasion, the self-check-in machine was not working, thus meaning I had to queue-up as normal. On another, the machine was working properly but no-one was on the fast bag drop-off, thus meaning I had to queue up as normal to drop off my bag, which, I calculated, took longer than just simply doing it normally.

Cheers!
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
lsgg
Posts: 542
Joined: Thu Mar 03, 2005 9:48 pm

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 2:15 am

With AF, you can save 20 Euro with e-ticket... That's already something...  Smile
Swissair forever !
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 2:20 am

Have to say Self Service Check In / Fast bag Drop is superb, means you can check in 45mins before you fly and avoid waiting in line with a load of ignorant folk who don't understand. The difference is less so when flying in First/Business but being able to do that when flying in the back is a great benefit  thumbsup 

The first few times I used the SSCI/FBD combo the drop was seamless, within two or three minutes I was airside. However recently BA have been using FBD desks are overflow for the ignorant masses rendering it useless for non-status / coach passengers.

OLCI also means I can get a good seat without having to arrive at the airport hours in advance
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
geoffm
Posts: 2082
Joined: Fri Feb 27, 2004 5:58 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 2:52 am

Being able to choose the seat yourself rather than asking for a vague "window, near the back" is a BIG bonus - or being able to choose a biz class seat in the economy section of a flexi-config BA A319. Being able to jump the queues is also a BIG bonus... except when there's a big queue for the bag drop or for the machines themselves. Not having any ticket to lose is also useful.

Yep, they're good.

Geoff M.
 
MANmatt
Posts: 861
Joined: Thu Apr 29, 2004 1:23 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 3:47 am

I think the whole e-ticket/online check-in concept is a very innovative idea, it has definitely added a new dimension to travelling, and for us "regulars" who are more in tune with the whole airport process, it makes our life so much easier. I hate having to wait to check-in when i could you one of the self-service machines, and be done in no time, even checking in for my return if on a day trip. The only problem i have had is using the machines at AMS for my LS flight to MAN, which kept saying i had a normal paper ticket, so proceed to the check in desks.

From a working point of view, the a certainly a lot easier to use when checking in, don't have to go searching through loads of pieces of paper to find coupons, etc. Just hope they don't put us check in agents out of a job in the years to come!

Matt  Silly
 
hodja
Posts: 79
Joined: Sun Apr 04, 2004 6:41 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 3:57 am

Kiosks, online check-in and e-tickets are great.

However, I'm surprised noone's commented on the fact that it's only a half solution.

To enter security and board the plane you *still* need a boarding pass.

Sure, some airlines like SK in CPH allow you to use your FF card as your boarding pass, and on some airlines you can print them from your own printer, but by and large you still need to get that piece of paper somewhere at the airport.

The ideal would be to do everything online before going to the airport and head straight for security and the gate.
 
rojo
Posts: 2254
Joined: Tue Sep 05, 2000 6:08 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 3:59 am

Quoting Pe@rson (Thread starter):
1) Like e-tickets?
2) Think e-tickets expedite your check-in journey?
3) Like self-check-in machines and online check-in?
4) Think that the above expedites your check-in journey?
5) Have any suggestions to improve e-tickets, self-check-in and online check-in, with a view to expediting your check-in journey while concurrently reducing stress and anxiety?

1) Yes. Actually love them!! Now you don't have to remember where the tickets are or be worried that someone can steal your ticket.
2) Yes. No more lines, since you have a variety of check-in options.
3) Like it a lot. For us, business travellers, it makes our life easier!!
4) Of course.
5) It depends on the airline, since each has its own process for e-tickets and self check-in. I would like to use my FF card more in the process, something like a "blink" system where everything is stored on your card (even boarding pass) and you only touch a machine and get access to gates and to the airplane. (Kind of an "Oyster Card" system for people living in London)...
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 4:09 am

Quoting Pe@rson (Thread starter):
1) Like e-tickets?

Yes, I prefer them over ATB tickets.

Quoting Pe@rson (Thread starter):
2)Think e-tickets expedite your check-in journey?

Yes.

Quoting Pe@rson (Thread starter):
3) Like self-check-in machines and online check-in?

Yes, I also like self-boarding gates.

Quoting Pe@rson (Thread starter):
4) Think that the above expedites your check-in journey?

Definitely.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
Icecold
Posts: 8
Joined: Thu Aug 11, 2005 2:04 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 5:50 pm

Quoting Hodja (Reply 5):
The ideal would be to do everything online before going to the airport and head straight for security and the gate.

That´s exatcly how it works with Finnair. On international flights you can do the check-in on the internet or use an SMS message. If you have baggage just leave them on the baggage drop desk. Otherwise just walk to the gate. This only works if you are Finnair Plus member.

On domestic flights if you have only carry-on baggage you don´t even have to check yourself in. Just straight to the gate. At the gate show your Finnair Plus card or ID-card if you are not a Plus member.
 
RedChili
Posts: 1440
Joined: Wed Jul 27, 2005 9:23 am

RE: E-tickets And Self-check-in And Online Check-i

Fri Aug 19, 2005 6:58 pm

Quoting Pe@rson (Thread starter):
1) Like e-tickets?

Yes, it's easier to remember the frequent flyer card or credit card, and it fits much better into my wallet.

Quoting Pe@rson (Thread starter):
2) Think e-tickets expedite your check-in journey?

Possibly, but that depends on how you check in.

Quoting Pe@rson (Thread starter):
3) Like self-check-in machines and online check-in?

Never tried the machines, because I've often made flights where I couldn't use them, or I was on a connecting flight where I wanted to talk to a check in agent with better access to make seat reservations for my next flight.

I tried online check-in on SK twice. It was useless. Since I traveled with a baby, I had to go to the regular desk at the airport anyway.

Quoting Pe@rson (Thread starter):
4) Think that the above expedites your check-in journey?

So far, it has not helped much, but that's because of the type of journeys I've been on.
Top 10 airplanes: B737, T154, B747, IL96, T134, IL62, A320, MD80, B757, DC10
 
zkeoj
Posts: 968
Joined: Sun Feb 27, 2005 3:00 am

RE: E-tickets And Self-check-in And Online Check-i

Sun Aug 21, 2005 12:41 pm

I really like the self-check in, however, with some airlines it is plain chaotic. The machines of US at BUF are crazy, not working properly, and in the end it takes longer than a regular manned check-in. Plus, it doesn't save US many staff, because they have every machine "manned" to guide passengers through the process. On the other hand, NZ and AC have fantasticly fast and efficient machines, and - most important - enough of them. At BUF there are not enough machines, and you are in the queue for the self check-in at least as long as for the manned check-ins.

Thus, if working properly, and the airline having enough terminals, it is a wonderful thing!

Regarding e-tix it is the same, really - nice and quick. I never thought about it, but Geoffm said it is good because you can't lose your ticket. This is extremely valuable, especially for backpackers  Wink

Cheers
micha
 
ExPedia
Posts: 49
Joined: Sun Aug 21, 2005 10:37 am

RE: E-tickets And Self-check-in And Online Check-i

Sun Aug 21, 2005 2:31 pm

I am biased, but yeah, I think that all this automation is tremendous. E-tix, online self-serve seat selection, wireless flight status updates - it is all a huge improvement over what was previously. These and other tools, together with kiosks or at-home web check-in are not just traveller friendly - they are saving carriers, distributors and airports money at a time when that is very necessary.

Not to say that informed, friendly staff are not important - especially when something goes wrong they are vital. But in most cases, for instance a one-night trip with no checked luggage, checkin in online and not having to stop for anything but security is just the ticket.
-- ExPedia

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