Pe@rson
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Posts: 16004
Joined: Sat Jan 13, 2001 6:29 pm

Bad Experiences With Airline Offices/call Centres

Mon Oct 03, 2005 10:39 pm

I just tried to telephone Aeroflot (UK).

After a ring or two, the usual pre-recorded message, and the seemingly obligitory 'please select...' option, started.

I chose the most relevant option. Then it said that no operator is available. Then it hung up.

Then I tried again. I chose a different option. And, again, it said that the operator is not available and it hung up.

What? It is irritating and disgraceful.

What bad experiences do you have with airline offices/call centres?
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
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ClassicLover
Posts: 3941
Joined: Tue Mar 09, 2004 12:27 pm

RE: Bad Experiences With Airline Offices/call Cent

Mon Oct 03, 2005 11:08 pm

That was happening a few weeks ago when I called the QF Dublin number. It patches you through to the UK during business hours, and Australia after hours. When choosing Frequent Flyer, it was just dropping out. Not so bad, really...

What annoys me more is the 2,500 points for booking by phone - which you have to do in some cases because the city pairs are not offered on the web booking tool, even though you can book flights with points (eg: FJ service NAN-HNL-YVR, or AA codeshare on AS YVR-LAX).

Trent.
I do quite enjoy a spot of flying - more so when it's not in Economy!
 
Pe@rson
Topic Author
Posts: 16004
Joined: Sat Jan 13, 2001 6:29 pm

RE: Bad Experiences With Airline Offices/call Cent

Fri Oct 07, 2005 10:24 pm

Well, I just phoned 9W's London office. What a laugh! Not only did the lady have a very odd voice indeed, but when I finally got through, they said their computer system is down and so they could not check prices, etc., for me. Deary me.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
mandala499
Posts: 6458
Joined: Wed Aug 29, 2001 8:47 pm

RE: Bad Experiences With Airline Offices/call Cent

Fri Oct 07, 2005 10:58 pm

I called one of the "LCC wannabe" airlines here... "reservations 24hrs 7 days a week"... it was saturday 5.30pm... 4 rings and it was picked up (I thought that was quick)...

"XXX Airlines, can I help you?"
"Yea, I wanna know the fare from Jakarta to YYY... and availability for wednesday..."
The voice became very agitated... and angry...
"Sorry, we're closed! Next time call before 5pm... call again monday morning!"
then hung up...

Called the number again and no one picked up until monday morning...

LOL

Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
 
JAM747
Posts: 524
Joined: Thu Feb 03, 2005 12:17 am

RE: Bad Experiences With Airline Offices/call Cent

Fri Oct 07, 2005 11:40 pm

Last Febuary I was booked to got to Brazil on AA. There was a snow storm and my direct flight got canceled so I was scheduled by AA 3 more times on NON-direct flights which all were eventually cancelled. I understand that cancelations were act of nature and not AA fault. However , after 4 days of being re-scheduled by AA and losing my vaction time while doing this I asked a representative of AA over the phone if I could change my travel dates to 2 weeks later because it was taking a while to get the direct flight which I paid for I had lost time waiting. The rep wanted to charge me $400 more for the trip and if I did not like it they would book me on the next available non-direct flight since all the direct were booked, otherwise he had other customers to tend to. I complained to a manager who changed it for me at no cost. My family have been very loyal to AA and I fly sometimes 3 times a year with AA plus sometimes I pay for my family members tickets . I was disapointed with that rep but NOT AA because I have never had before that or after any problems with AA. I have found them very efficient and helpful in all other situations. Sometimes the attitude of a representative is not the general nature of the company they work for.

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