aussie_
Posts: 1600
Joined: Mon Dec 11, 2000 10:39 am

AA Flights - Onboard Service

Thu Feb 02, 2006 6:41 am

I am booked on a oneworld RTW ticket starting late this month (Feb). On it I have 3 AA sectors, the first ever flights on AA for me. Can anyone tell me what level of inflight service I am to expect (flying economy)

MEX-ORD-LGA on 757 and MD80 then JFK-BOS on ERJ135. My itinerary lists full meals on both of the first 2 sectors. Is this correct? I thought they didn't serve full meals on USA domestic sectors.

Any info appreciated!
 
comorin
Posts: 3857
Joined: Sun May 29, 2005 5:52 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 6:49 am

I used to be a big fan of AA in its glory days. I just flew JFK-LAX, and it was quite distressing. A rustbucket 767 replaced the DC10s and 747s of yore, and the inflight service was pretty desperate. One overweight FA actually took her break snoring away in a seat at the back. Some of the older FAs were embarassed by the fact that passengers had to buy their owm food.

I flew back on UA ps and it was much better. I hope my flight on AA was an anomaly and that you have a good experience.
 
contrails
Posts: 1310
Joined: Fri Oct 13, 2000 11:53 pm

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 7:09 am

AA's service is probably equal to that of any other US carrier. They've all gotten sorry over the past several years.

To the best of my knowledge there are no more meals on AA coach except for the long overseas flights. On the shorter overseas flights, such as to Hawaii, you can buy a bag of stuff. This will usuallys consist of a bunch of junk food, i.e., chips, cookies, maybe some cheese spread. It isn't much, but it got me through a trip from DFW to HNL and back.

Best advice - lower your expectations.

Have a good trip to the US.
Flying Colors Forever!
 
aaer 777
Posts: 191
Joined: Sat Aug 26, 2000 10:42 pm

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 7:10 am

The lower your expectations, the better off you'll be...
The morale is at an all time low and it shows! The last few long hauls that I did were pretty bad. There was one ORD-DUB flight that I will not forget. Truly appalling. The FAs were not just blasé, they were downright rude.
Which part of "NO" do you not understand?
 
FLYACYYZ
Posts: 1820
Joined: Fri Jan 23, 2004 12:13 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 7:27 am

You might get something on the MEX/ORD flight, but best advice...pack a lunch. ORD/LGA & JFK/BOS...not a chance.
Above and Beyond
 
Xkorpyoh
Posts: 727
Joined: Fri Oct 29, 2004 12:55 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 7:27 am

MEX-ORD-LGA have meals in business/first only
in coach, you need to buy the "Junk-box", if you are desperatly hungry.
Eat before you get on.

If you normally fly with QF, even domestic, you will very disapointed with AA.
If you have low expetactions and just want to get from point A to B, then is going to be an ok flight.
 
Capt.Fantastic
Posts: 811
Joined: Thu Aug 12, 1999 4:01 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 7:50 am

I've flown AA domestic and transatlantic and I have never had a "good" experience. For some reason the American FAs seem to be very rude and not concerned at all with you as an individual pax (in coach). This is based on many flight legs, not just one bad one. After a short trip to St. Louis last winter, I promised never to fly AA again: Gate agents, flight attendants all had a chip on their shoulder. I know its getting bad all around, but experience tells me that American is a little worse than the others.

btw, I have flown United quite a bit and I must say that compared to the others, UA offers much more friendly service - from check-in to lost luggage - UA is better in my book.
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 8:34 am

You will not receive a full meal on domestic US sectors...unless you are in First Class, and never on Eagle flights.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
DL4EVR
Posts: 635
Joined: Sun Jan 15, 2006 3:46 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 10:01 am

Quoting Jetdeltamsy (Reply 7):
You will not receive a full meal on domestic US sectors

You still get one on United PS
We Love To Fly And It Shows.
 
sw733
Posts: 5302
Joined: Wed Feb 25, 2004 6:19 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 10:57 am

While I haven't flown AA domestically for about 8 years, I just flew them internationally (ORD-DUB-ORD) last month, and was impressed. It was on a 767, so IFE was decent but not great. Food was fairly good for airline food, but the crew (especially outbound, but also inbound) was very good - on top of their work, always friendly, and willing to do what it takes to make you happy...even in economy! Hope you have a great trip.
 
moparman
Posts: 388
Joined: Sat Dec 31, 2005 6:49 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 11:22 am

Quoting Comorin (Reply 1):
I just flew JFK-LAX, and it was quite distressing. A rustbucket 767 replaced the DC10s and 747s of yore, and the inflight service was pretty desperate. One overweight FA actually took her break snoring away in a seat at the back. Some of the older FAs were embarassed by the fact that passengers had to buy their owm food.

I flew back on UA ps and it was much better. I hope my flight on AA was an anomaly and that you have a good experience.

I don't do that much traveling with AA, but I think your flight was an anomaly as you state. While one of the FAs might have been a bit overweight, snoring can occure in an individual of any age and weight range. Her (assuming) snoring may also be the cause of her exhaustion. snoring = poor sleep. I can imagine that some of the older FAs were embarassed by the fact that the passengers had to buy their own food. Air travel is not what it used to be. There are many ways to improve it, and food service is one of them.

The question really is: how much does it cost? Would adding $5-7 per flight cover the cost of the meal? It would hardly be noticed in ticket price. Just imagine the free positive exposure: OMG!! I got a complete meal while flying from ATL to JFK!! I think it would be money well spent on advertising for the airline. Why does it seem that Continental understands this better than most?

Quoting Contrails (Reply 2):
AA's service is probably equal to that of any other US carrier

I disagree with you. I don't travel on AA enough to form an unbiased opinion on the subject. However I do fly Continental quite often and their service even in Economy is good - better than many vaunted European and Asian carriers in fact.
"Harming a patient is unethical, but I can inflict as much pain as I like" Dr. Phlox
 
AR1300
Posts: 1686
Joined: Mon Feb 07, 2005 1:22 pm

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 12:26 pm

It basically sucks, IMO.Gimme DL anytime.They suck too, but less.

Mike
You are now free to move about the cabin
 
TACAA320
Posts: 7153
Joined: Fri Aug 06, 2004 3:03 am

RE: AA Flights - Onboard Service

Thu Feb 02, 2006 1:03 pm

Quoting Moparman (Reply 10):
However I do fly Continental quite often and their service even in Economy is good - better than many vaunted European and Asian carriers in fact.

I tend to respectfully disagree. CO service might be "good"[have many doubts about that], but not better than many European and Asian carriers. Even more, to avoid a misunderstanding, I will appreciate if you elaborate a little more this last point.

Thanks.

BTW, AA has a crappy service.
'Science without religion is lame, religion without science is blind'. Albert Einstein
 
comorin
Posts: 3857
Joined: Sun May 29, 2005 5:52 am

RE: AA Flights - Onboard Service

Fri Feb 03, 2006 8:06 am

Quoting Moparman (Reply 10):

Sir, you are absolutely right.

BTW, It was the bean counters at AA who started it all, The Olive that killed the Airline Industry. They took away an olive from the salad and saved $5M (?) annually in costs. If you take something away from a customer, you have to exchange it for something better. Thyey didn't , so they probably lost $10M in revenues from said Olive. Next, they took away the entire meal, and people said, sheesh, I can fly Jet Blue and get blue chips at least. So they saved $100M but probably lost $5B in revenues. Fortunately for AA, other legacies (except CO) followed this same path to oblivion.

IMHO.

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