I haven't tried Zoom yet. However, AC
has an excellent trans-Atlantic product (even in econ-class). I've flown on them several times trans-Atlantic and have never had a bad experience with them (keeping my fingers crossed).
As far as Air Transat goes, I'm sitting at YVR
as I'm writting this waiting to board my flight for FRA
(TS606). I've flown with them once before on one of the old L1011 and that was a nightmare. The seats were small and rockhard. The dinner service was good but the breakfast service was a joke. It consisted of a small bun (2 bites and it was gone), a small choclate bar and a plastic cup of water (no coffee or tea offered). The F/A's were incredibly rude and mouthy. They basically told us if we wanted to go to the bathromm we'd have to stay in our seats and wait till is was available. Yeah right, on a long-haul flight? Not gonna happen.
Anyway, this will be my first flight with them in quite sometime. The check-in has already been a hassle. I'm only 0.7 kilograms over my allowed limit and they are charging me for a full kilogram. Understandable, my baggage is overweight, but I've never had an airline in my 50+ trans-Atlantic flights charge me for being not even 1 kg over.
I'm also not too thrilled with the 3-4-3 seating layout of their A332. There are a few rows in the back of the cabin that only have 2 seats, but they are apparently blocked for the pax boarding in YYC
I am hoping that the in-flight service will have improved and I guess that I'll just wait and see. I'll let you know how it went once I get into FRA
Bottom line is, if you are booking a return ticket, go with AC
, they aren't that much more expensive. If you're booking only a one-way (as is in my case), then it would make sense to fly one of the charters. Also, I like to try out different airlines and fly on as many types of aircraft I can, visiting as many airports I can. So I am somewhat excited flying on my first A332 from Air Transat.