AEROFAN
Posts: 1406
Joined: Wed Aug 04, 2004 9:47 am

Asian FAs Better Than Western FAs?

Thu May 25, 2006 4:42 am

Is it my imagination or are Asian FAs more customer focused than their non Asian counterparts. I seem to recall there being a noticeble difference of service levels from a trip I took last year. It was NYC/LON/HKG return
While the service NYC/LON was good the LON/HKG was even better. The flights were by the same airlline just difference in crews.

Has anyone noticed this as well or am i imagining things?
 
B777-700
Posts: 1244
Joined: Thu Oct 28, 1999 10:52 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 4:45 am

God...let's not start this again.

Go look up some recent posts.
If you don't chew Big Red, then @#$% you.
 
CRJ900
Posts: 1940
Joined: Wed Jun 02, 2004 2:48 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:27 am

Asian FAs are given some straightforward rules: be young, look fab, always smile and give 150% when at work or get yourself another job!

Same rules apply for "Western" FAs but it is harder to just kick them out because of legislation that prevents firing of staff without having a damn good reason for firing them...

Hence, Asian FAs have little choice... work your ass off or be unemployed.

Edited for spelling error.

[Edited 2006-05-24 22:39:32]
Come, fly the prevailing winds with me
 
andaman
Posts: 2271
Joined: Wed Oct 05, 2005 5:29 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:31 am

I think it's more about if the company or the flight has generally good service or not and of course there are cultural differences.

Finnair has Asian (Thai/Japanese/Chinese) FAs on every Asian flight basically and haven't noticed any big differences with native Finnish and Asian crew. Maybe Asian crew members are more polite in a formal way, like towards older passengers.

Last Now I flew Cathay BKK-SIN-BKK, that service was just very ordinary, nothing special.
Chinese cookie in SFO: "You're doomed to a life of forever travelling abroad and to be able to afford it!"
 
tundra767
Posts: 400
Joined: Fri Jan 14, 2005 9:33 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:40 am

Its hit or miss with any other. The one thing I find with some Asian airlines crews is that they are not personal.
 
Speedbirdie
Posts: 873
Joined: Mon May 15, 2006 5:11 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:43 am

As a Western FA, i am far too shocked to answer this stupid question and i take great offence that this would even be posted. Therefore, i suggest deletion (hell it wont happen but what the heck).
Never give up..
 
BMIFlyer
Posts: 8065
Joined: Mon Feb 23, 2004 7:11 am

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:46 am

Quoting Aerofan (Thread starter):
Asian FAs Better Than Western FAs?

Couldn't you be bothered to search the archives?  Confused

These kind of threads always turn into bitch fests  banghead 


Lee
Sometimes You Can't Make It On Your Own
 
MYT332
Posts: 7283
Joined: Mon Sep 08, 2003 7:31 pm

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 5:54 am

In my experience I've had better service levels on EY and EK than on VS and BA. It feels more personal but saying that, some of the EK crews I've had have been western so there goes that theory.
One Life, Live it.
 
Broocy
Posts: 116
Joined: Sat Mar 04, 2006 1:58 pm

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 6:00 am

Different? Yes.
Better? That can't really be answered as it is more influenced by the passenger's expectations than anything else.

People are people after all.
 
superhub
Posts: 398
Joined: Sat Jan 21, 2006 4:17 pm

RE: Asian FAs Better Than Western FAs?

Thu May 25, 2006 6:22 am

Yes...that's why CX and SQ are industry leaders in terms of inflight services.

There are many reasons for this...and you can look that up.

I don't buy the argument, however, that Asian FAs act like robots. Yes, they are more submissive, but so are Asian travellers.

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