Idea given to me by the thread, "Rudest F/A You've Encountered". Just trying to recreate it with a positive spin.
Well, honestly I have two. (Skywest and JetBlue)
Flight Destinations: MTJ-DEN
When the F/A finished stating the safety features of the EMB-120 Brasilia aircraft she said that we would have some slight turbulence while making our ascent out of MTJ. Well, she was right. Ever since the beginning of the flight it was nothing but going up, and down. Once we reached cruising altitude she came over the intercom saying that she would start the snack/beverage service (which included a pack of Plane Snacks, ranch crackers and mini bottles of water). Once she finished and sat right back down, there was unexpected turbulence and it was pretty bad. It was sort like the plane had gone sideways, or seemed the plane had turned diagonally because of the turbulence. A lot of people came close to hitting their heads, but luckily the seatbelt sign was still on. The F/A picked up the intercom and started talking to the cockpit. The F/A then stopped talking to the cockpit and started saying, "The pilots will be making an alternative route to DEN
due to unexpected turbulence. I am really sorry, and if there is anything you would like for me to assist you with please tell me. For the time being, the seatbelt sign will remain on as a safety precaution. Thank you for flying Skywest Airlines!" She sat back down, and I heard her talking to an elderly couple up at the front of the plane and a woman with a five year old daughter. (Which the F/A helped reseat because the mother and her daughter would have been sitting separate). They were asking her if they always encountered rough turbulence on MTJ or other Colorado runs. She replied saying that they do encounter turbulence on a lot of flights, although some flights are more severe than others. Then they asked her if she ever felt sick during severe turbulence, she replied saying, "No, not really. Although, I worry about the passengers. You know, some of the throw up, faint, or hit their heads overhead." I don't know, some of you might not consider that as being nice or being professional but it was nice knowing that she cared for every passenger onboard. When we were deplaning she told each one of us, "Thank you for flying Skywest Airlines, and I am really sorry that the flight was uncomfortable for most of you." She was really apologetic and polite. These things can go a long way when it comes to customer service.
Flight Destinations: AUS
The very beginning of my JetBlue experience was excellent. My family was greeted with all smiles and all of them were eager to help us check-in with the kiosk system. When we were about to depart from AUS
at 7:00 a.m. the pilot came out of the cockpit and told us that the plane we were on was delivered to JetBlue three months before and explained to us all the features that were on JetBlue planes. She seemed very, very enthusiastic about the airline and head that since we were going to have tailwinds we were expected to arrive at JFK
a little early. Everyone clapped and the F/A began reciting the safety features, DirecTV/XM Radio service, and beverage/snack complementary service, and all the features that we will be able to enjoy while on this JetBlue flight. Everyone seemed enthusiastic, and we were off five minutes early. When we reached cruising altitude, the F/A took drink orders and served us and whatnot. Afterwards, I expected the F/A to sit back down in the jumpseat and start reading or do whatever it was he was doing. Instead, however, he put his tray up and began talking to each passenger, making them feel welcome on the JetBlue flight. Apparently, he was from TX
also. The F/A was very kind and considerate, and again, it goes a long way in customer service.
Not all of us can be heroes, some of us can only stand on the sidewalk and clap as they go by.