The point of view from someone that deals with FR
There are so many ground to be covered with FR
, some I agree with some I dont. But everyone seems to forget 1 fact, Its the passenger who cause their own problems sometimes... Especially when it comes to FR
You dont pay much, and all you get is a point A to B service, if you want the full works, you have to pay more and fly with an airline that offers you more. The main problem is this is Passengers Assumption. Here is an Example:
Now when your checking in a MJV
flight, you can almost guarantee your going to collect more than £500's worth of Excess baggage, From who? Passengers traveling in family's, normally a Mum, Dad and 3 young children. Now they turn up at Check in, They stick 1 bag on the belt which weighs up to 30Kg (which is 10Kg) over, You advise the passenger that they are 10Kg over and there will be an Excess charge of £55 and the Mum or the Dad will automatically say "But there are 5 of us".
Please take a moment to read this:
Now after explaining this to the passenger they start to argue their case, But I cant really turn round and say that FR
are at Fault, If the passenger in front of me has not taken it upon themselves to check the baggage allowances which i also stated in the email sent to them then its their own fault. Then the common argument is "that they have flown with Thompson's last year and they let us!", But your flying Ryanair, Not Thompson's. You cant just turn up and assume every airline has the same policy.
Now the problem with this is, Because the Passenger would rather spend more time fighting their case and cursing FR
or Me then to actually get themselves sorted out, which I am happy to help with , But this hold sup the queue, So the people who are at the back of the que start to complain when they get to the front because they have been waiting more than 45 mins... and then draw the same baggage problem and start to hold people up behind them. And you always hear the same line "Ill never fly Ryanair Again"
But the Passenger is at fault? whats to say you get caught out with a different airline because you cant be bothered to read the Terms and conditions.
When people turn round and say "there is no customer Service". Now I cant speak for Ryanair or any other airport apart from LTN
, But when there is a flight Delay, Passenger in need of assistance or something there are Always
staff around to help.
This is becoming quite a problem right now,Passengers missing their check-in, They will run over to you and ask if the BGY
flight is still open, you will reply to them no its closed now and you will direct them to the ticket desk to arrange a transfer. No not good enough, They scream, they shout, they Beg, They fight their case and they Threat but it clearly states to them on their confirmation "Be at the airport at least 40 mins prior to departure" and they turn up 35 mins or 30 mins until departure. I know it may seem harsh to refuse them travel but so much needs to be dine in those 40 mins that there is just not enough time to recalculate everything for 1 passenger. Things we need to account for and do:
- Passenger Figure's
- Baggage Figures
- Bag To Gate Figures
- Fuel Loads (taxi fuel / flight fuel)
- Balance and Weight
- Time sheets
- Getting the A/ C boarded
- Time for the Passengers to get from the Check-in to the Gate
- Meeting the arriving aircraft
- A/C security Checks
- A/C cleaning
Its not a simple job and although we do get it done on time 1 passenger could make a lot of Difference in Fuel loads, Baggage, Weight and balance, the TOB and so on.
So ill conclude Ryanair as not a bad airline, you dont pay much to get to A to B, It gets you their in 1 piece and Quick. No I dont agree with all their rules but if your going to fly cheap then stick within them, Nothing
is free There is always a small print, so read it.