oznznut
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NZ Meals--still Small?

Thu Sep 28, 2006 7:42 am

Hi guys
In the past there have been several comments here and in trip reports that the meal size on Air New Zealand has gone way down. More like a snack than a meal, even in Business. I wonder if anyone has any new info as to if/when the meal sizes might go back up. The last trip report I could find was from Rose Flyer in January. He also discussed the meal size-or lack of it. I'm flying NZ LAX-AKL in Business next month. Thanks
Dave

I know--I put this in the wrong forum. I suggested deletion
Dave

[Edited 2006-09-28 01:05:41]
 
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Ryan h
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RE: NZ Meals--still Small?

Thu Sep 28, 2006 8:10 am

When I flew ADL-AKL June this year, the meal going over was some roast beef thing in pastry and I would say the serving was not much bigger than a cigarette packet and by the time I got mine it was starting to go cold.
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RE: NZ Meals--still Small?

Thu Sep 28, 2006 6:16 pm

Quoting Oznznut (Thread starter):
meal size-or lack of it. I'm flying NZ LAX-AKL in Business next month

I flew NZ AKL-LAX in June and HNL-AKL in August. I found the meals very filling and didn't think they were as small as what other members are saying on here. The extra Ice Cream was heaven for me as it really stuffed me

Quoting Ryan h (Reply 1):

You flew Tasman Express and NZ have down graded that services meals. Do you really expect a big meal for roughly the average price of a LCC price like DJ or JQ?

[Edited 2006-09-28 11:17:22]
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767er
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RE: NZ Meals--still Small?

Fri Sep 29, 2006 8:34 am

I have flown Biz Class a number of times and yes the portions are small but that said. they were perfectly adequate. If you are still hungry you can ask for seconds....presuming they have any left over.

The Tasman Express meals are fine for a 3 hour flight - more than you would ever get on a US carrier.
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RE: NZ Meals--still Small?

Fri Sep 29, 2006 2:40 pm

Quoting 767ER (Reply 3):
The Tasman Express meals are fine for a 3 hour flight - more than you would ever get on a US carrier.

And you have to pay extra also for a meal
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RE: NZ Meals--still Small?

Fri Sep 29, 2006 5:59 pm

Quoting 777ER (Reply 4):
And you have to pay extra also for a meal

exactly and there are other airlines you can choose from when you fly SYD/BNE/MEL-AKL
 
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RE: NZ Meals--still Small?

Fri Sep 29, 2006 8:40 pm

Quoting 777ER (Reply 4):
Quoting 767ER (Reply 3):
The Tasman Express meals are fine for a 3 hour flight - more than you would ever get on a US carrier.

And you have to pay extra also for a meal

I was refering to the USA carriers, but you need to pay for a snack on DJ, JQ and SJ on Tasman services
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roseflyer
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RE: NZ Meals--still Small?

Sat Sep 30, 2006 2:36 am

Quoting 767ER (Reply 3):
I have flown Biz Class a number of times and yes the portions are small but that said. they were perfectly adequate. If you are still hungry you can ask for seconds....presuming they have any left over.

No you cannot ask for seconds. My father asked for more food after complaining about a steak that was roughly 4 ounces of meat. The flight attendant said that there were no other business class meals that they could provide (the plane has 22 of 26 Business Premier seats filled and I doubt they had no left over entrees). As a compromise he was given a leftover economy class meal. That made him pretty livid.

People in New Zealand may be comfortable with smaller portions, but a lot of Americans like a large steak for dinner. It's better to have happy satisified customers and have to throw out leftover meat than have disatisfied customers. If only one person per day takes their business elsewhere because business class meals are too small, then Air New Zealand has probably lost more money than they save by only having limited food. I can understand limited catering on short flights, but on Transpacific flights of 10 hours or more on widebody aircraft, there is no excuse for having such small portions. I know that I was only just satisfied with my meals on Air New Zealand. I certainly was not full, and I don't eat that much since I'm a rather slim guy. An athlete would be very disatisfied.

Quoting Oznznut (Thread starter):
I wonder if anyone has any new info as to if/when the meal sizes might go back up. The last trip report I could find was from Rose Flyer in January. He also discussed the meal size-or lack of it.

Air New Zealand - Business Premier SEA-SFO-AKL-CHC (by RoseFlyer Jan 2 2006 in Trip Reports) ZQN-AKL-SFO-SEA On Air New Zealand BusinessPremier (by RoseFlyer Jan 7 2006 in Trip Reports)

I did comment on meal sizes in my trip report. I even wrote a letter to Air New Zealand about being dissatisfied. When you pay $5000 or more for a business class ticket, you expect to get as much food as you want. I've never had a problem with a shortage of food on any Star Alliance carrier other than Air New Zealand. People might complain about United, but their food offerings exceed Air New Zealand in quantity and quality in premium classes.

Here's the response that I got back from Air New Zealand after complaining:

Dear Mr Khan

Thank you for taking the time to contact us at Air New Zealand.

We were most concerned to read your comments regarding the meal you received on your flight. It is disappointing to learn of occasions when our standards, and equally importantly our customer's expectations have not been met.
Thank you for your comments regarding the quantity of meal served. We appreciate your comments as they help us to effectively monitor our products and service. You can be assured our Route Catering Manager is aware of your concerns and will be using your feedback in his next review.

Mr Khan, we appreciate you taking the time to provide us with your feedback. It is only with feedback are we able to make the necessary changes that will benefit our passengers. We look forward to being of service to you in the near future.

Yours sincerely
Fearwin Winnie Tuai
Customer Support Specialist
Phone: 09-255-8758
Fax: 09-256-3531
Email: flightcomment@airnz.co.nz
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oznznut
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RE: NZ Meals--still Small?

Sat Sep 30, 2006 8:26 am

RoseFlyer
Thank you for sharing this info. The last time I flew in premium class was an around-the-world trip in 1997 on Qantas and British Airways. I even got an upgrade to First on the LAX-AKL segment. One thing stands out. I think that I ate myself around the world. It seemed as though the flights were just one long meal service. I guess Air NZ has really dropped the ball on this one. I'll do a TR after my vacation.
Thanks all
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RE: NZ Meals--still Small?

Sat Sep 30, 2006 5:16 pm

Quoting Oznznut (Thread starter):
I wonder if anyone has any new info as to if/when the meal sizes might go back up. The last trip report I could find was from Rose Flyer in January

I did a TR for my AKL-LAX and HNL-AKL NZ flights WLG-AKL-LAX-ORD-DTW On NZ And UA. Part 1 (by 777ER Aug 27 2006 in Trip Reports) DTW-ORD-LAX-HNL-AKL-WLG On NZ And UA, Part 2 (by 777ER Sep 7 2006 in Trip Reports)
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