For me it will always be BA
Club World rather than VS
Upper Class. BA
is an airline that is formal and upmarket, has consistently high standards both on the ground and in the air, and where the F/As convey a professional and unobtrusive approach. VS
is a brand (that happens to operate some aircraft) rather than an airline, that is loud, in your mouth and over-hyped, where standards of service are inconsistent, and where the F/As seem to be chosen for their looks and personality rather than their suitability for the job.
Upper Class might have marginally larger lie-flat seats and (on some but not all of their aircraft) 79.5” pitch and 22.0” width, as opposed to the standard 73.0” and 20.0” in Club World, and the edge in IFE (again in some but not all of their aircraft), remember that BA
will soon be revealing their new Club World which will eventually be in all their long-haul aircraft. Neither the (possibility of) a larger lie-flat seat or (again the possibility of) extra pitch on VS
is enough to persuade me to accept their inferior service.
The other deciding factor for me is BA
’s frequency and back-up. For many of the destinations where they compete with VS
offers multiple frequencies of services, so they could probably get you on another of their services on the same day when things go wrong. As VS
only has a daily (or even less frequent) service, chances are that you will be stranded for longer with limited back-up available.
[Edited 2006-10-18 18:23:08]
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."