I had a passenger come all the way down to the ticket counter after me once about a bumpy flight. He said the pilots must have been drunk and clearly did not know what they were doing because this passenger had never feared for his life so much. He'd also been in the military and had some crazy landings and said that nothing compared to his horrible landing into Phoenix. The real thing he was mad about (US almost supposedly killing him was a sidenote) was his misconnection due to storms in the area. HM
... wonder why it was bumpy. That's really quite typical when you fly into Phoenix during the summer, thunderstorms or not, it's going to be quite bumpy. Phoenecians (sp?) are used to it.
I also once had a customer come up, he wasn't even flying he just wanted someone to listen to his story. His wife and daughter were flying to some small east coast city on an RJ
of some sort and there was bad weather and the wife and daughter apparently though they were going to die (it was later revealed that they were nervous flyers to begin with). Anyway, just listening made the gentleman very happy. He actually e-mails me every now and then to this day... yes, we exchanged e-mails we had a good long chat.. haha...
But yeah, people won't usually bring up the bumpiness of flights with CSA's unless they're there to complain about something else. If a flight was really bumpy you'll just kind of catch passengers talking about it with their friends and family as they deplane. It's not too commonly complained about as a MAIN issue.