cfcuq
Posts: 699
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Anyone Flown American West?

Fri Nov 10, 2006 7:11 am

I'm doing Am West Vancouver - Phoenix, need to know what equipment and services I can expect.
Thanks in advance for info.
 
AA737-823
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:16 am

Hmmm... equipment should be so easy for you to find (have you tried their website? You should have seen it when you booked...) that I am not going to help you.

Services? Well, when I did a six hour trip from Phoenix to Anchorage in March, we were given nothing but soda and peanuts. The movie they showed was not appropriate for family viewing, so I wrote a letter of complaint. They sent me coupons for free beer on my next flight.
That kind of customer service attitude (what made them think that free beer coupons would win over a customer concerned about inappropriate movies?) has driven me away from US-West ever again.

Have a nice flight!!!
 Smile
 
cfcuq
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:19 am

It was booked by some group, wouldn't have been my 1st choice. So you weren't impressed ?
 
jmc1975
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:23 am

There is no such airline.....and there never was. American Airlines never had a western division.
.......
 
AirCop
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:24 am

Depending on when you're going it will be either a 733 or 319. On the 319 you will have an inflight movie, the 733 nothing. Standard transportation, nothing special, but they will get you to the valley of the sun.
 
cfcuq
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:27 am

Tks AirCop. Tomorrow afternoon, what'll it be ?
 
dallasnewark
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:34 am

I flown one roundtrip with them DFW-PHX-SEA and SEA-LAS-DFW
The euqipment we had was a 733 and an A320.

It's a discount carrier, so don't expect much out of them, I was delayed by about 30 minutes both times.

You'll get your choice of a soft drink and that's about it.

The Boarding is a lot better than the mass stampede of cattle boarding procedure practiced by Southwest
B732/3/4/5/6/7/8/9, B742/4, B752/3,B762/3/4, B772/3, A306, A318/9/20/21, A332/3, A343/6, MD80/83/88, L1011, TU104/134, F
 
dallasnewark
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:35 am

Quoting AA737-823 (Reply 1):
The movie they showed was not appropriate for family viewing, so I wrote a letter of complaint. They sent me coupons for free beer on my next flight

What movie did they show that got you so upset?
B732/3/4/5/6/7/8/9, B742/4, B752/3,B762/3/4, B772/3, A306, A318/9/20/21, A332/3, A343/6, MD80/83/88, L1011, TU104/134, F
 
PanAm747
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:39 am

Quote:
I'm doing Am West



Quote:
American Airlines never had a western division.

True enough, but Am West would technically be AeroMéxico West...  rotfl 

There are a lot of trip reports here - many have posted trips on their experiences with America West, including me and my landing from hell at MSP in June, 2005 (but it wasn't the airline's fault).

You will find a comfortable and well run airline. It appears that you will be on either an A320 or a CRJ-900. I have found both airplanes comfortable (make sure you have an aisle seat on the CRJ).

Average snacks...buy on board...maybe a movie...$5 headset rental.

You'll be comfortable. Have a great flight!!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
AA737-823
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:42 am

I can't remember the name of it... gosh, gimme a while maybe it'll come to me.


No, CFCUQ, I was not impressed. Their Airbus wasn't very well appointed (ancient style lavatories), the seats weren't particularly comfortable (compared to United's A320s) stuff like that.

The flight crews were friendly enough though.

It wasn't horrible... though I am struggling to try to remember a less pleasant flying experience...

My expectations were simply higher for a flight of such duration. Not unpleasant, simply not pleasant. Know what I mean?
 
cfcuq
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:48 am

Tks AA737. I have flown and flown on DC-3's and DC6's among others, so i know primitive aircraft when i stuff my butt in one.
 
FlyUSCG
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:54 am

I have flown them over a dozen times in the past 4 years between PHX-SNA (also throw in an oddball trip to LA and one back from SNA via LAS). I have always enjoyed them. Those flights are only an hour max so all you get is a soda. Seats are plenty comfortable (i'm 6'0", 200lbs) and the service has always been good. I have even gone into the cockpit a few times and the pilots have been very friendly too. Boarding is very orderly and they have only been late once in all of those flights (Nav radio problem on the Diamondbacks 757, which is something like 19 years old). We took off an hour late but since the flight was originally supposed to be a A319 and then a 757 pulled up, we could care less! So I can't speak for long flights, but I would assume the service is just the same. I wouldn't pay much attention to those hyper-critical people, it's a fine airline and you shouldn't have any problems.
Go Trojans! Fight On!
 
Boston92
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RE: Anyone Flown American West?

Fri Nov 10, 2006 7:56 am

Quoting AA737-823 (Reply 1):
The movie they showed was not appropriate for family viewing, so I wrote a letter of complaint. They sent me coupons for free beer on my next flight.

Free Beer? Now thats funny.

Dear America West: A movie you showed on flight had drug use and language and use of alcohol not appropriate for my young children.

Dear Customer: Sorry, Here have some free beer on your next unpleasant flight.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
MEACEDAR
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:01 am

I flew them maybe a year ago from ORD. It went something like this...

ORD-LAS B757
LAS-HNL B757

On the way back it was

HNL-PHX B757
PHX-ORD A320

Not bad. You get what your money is worth. Seats are OK...IFE sucks. Soda and peanuts were offered. I think on the LAS-HNL and the HNL-PHX route they offered breakfast or lunch. That's about it.
 
jcavinato
Posts: 392
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:08 am

Yeah, but I'm used to paying $800 round trips for 350 mile legs on the East Coast for one day meetings.

We now live in the PHX area and I now do round trips to LAX/etc. or LAS for $118-130. So, I don't mind HP/US's naked service. HP still seems a little amateurish in its gate and loading procedures, luggage takes longer than I'm used to, and tight gate use in PHX can make entire days' of flights get later and later throughout the day....but, that said, it's a good carrier for my needs. And, I like their clubs and the ability to get seat assignments that I want.
 
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treebeard787
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:12 am

I have been flying HP for years and have found them to be very comfortable. In fact I am going to fly HP/US to ATL tomorrow. Look for a TR on it next week.
Allons-y!
 
roseflyer
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:22 am

I'm flying STL-PHX-LAX-SEA/SEA-PHX-STL in a couple weeks in first class on US Airways operated by America West. The last time I flew America west was 1999 and that was economy. Does anyone know if I will get a meal. My STL-PHX flight leaves at 5pm and my SEA-PHX flight leaves at 8am. I'd expect dinner and breakfast. I hope the flights will be as good as United in first class, although I somewhat doubt that it will happen that way.
If you have never designed an airplane part before, let the real designers do the work!
 
Bobster2
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:31 am

Quoting RoseFlyer (Reply 16):
if I will get a meal

Based on my experience, I would say yes and no.  

They had food for sale but they ran out of food before they got to 3/4 of the rows. Get a seat up front and you can buy food.

If you hate the fully booked jetBlue flights, you may prefer the half-emtpy HP planes.  

Oops. You said first class. Nevermind. I was in coach.

[Edited 2006-11-10 00:32:12]
"I tell you this, no eternal reward will forgive us now for wasting the dawn." Jim Morrison
 
jfrworld
Posts: 365
Joined: Thu Aug 19, 2004 8:21 am

RE: Anyone Flown American West?

Fri Nov 10, 2006 8:43 am

Quoting Boston92 (Reply 12):
Dear America West: A movie you showed on flight had drug use and language and use of alcohol not appropriate for my young children.

I wish more flights had movies like this  champagne 
 
Boston92
Posts: 2553
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:52 am

Quoting Jfrworld (Reply 18):
I wish more flights had movies like this

Song had 'em, but they were five bucks.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
pgtravel
Posts: 237
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RE: Anyone Flown American West?

Fri Nov 10, 2006 9:51 am

Quoting RoseFlyer (Reply 16):
Does anyone know if I will get a meal.

Looks like you're out of luck. US/HP policy is for meals on flights over 3.5 hours. SEA-PHX is under 3 hours and STL-PHX is cleverly scheduled at 3:25 or 3:27 westbound, just enough to really make you mad.
 
roseflyer
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RE: Anyone Flown American West?

Fri Nov 10, 2006 10:09 am

Quoting Pgtravel (Reply 20):
Looks like you're out of luck. US/HP policy is for meals on flights over 3.5 hours. SEA-PHX is under 3 hours and STL-PHX is cleverly scheduled at 3:25 or 3:27 westbound, just enough to really make you mad

Are they serious that they only give meals on flights over 3.5 hours? Ugh. There is a reason why I prefer United. They serve food on STL-DEN, which is half the length! Will I get anything? $900 for first class deserves me a meal in my opinion, although if I don't get a meal, at least they serve free booze...haha.
If you have never designed an airplane part before, let the real designers do the work!
 
SonOfACaptain
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RE: Anyone Flown American West?

Fri Nov 10, 2006 10:10 am

Quoting AA737-823 (Reply 1):
The movie they showed was not appropriate for family viewing

What movie could that be? Airlines are usually very strict when it comes to movie, but you can't always have G-rated movies. If you found an airline movie inappropriate I think you need to loosen up a little bit.

Quoting PanAm747 (Reply 8):
CRJ-900. I have found both airplanes comfortable

That's a joke right? Right???  Smile

-SOAC
Non Illegitimi Carborundum
 
futurecaptain
Posts: 1918
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RE: Anyone Flown American West?

Fri Nov 10, 2006 1:06 pm

Quoting Jmc1975 (Reply 3):

Wow, we made it 3 replys before this popped up.  Smile

Anyway, I've never had a problem with Am West. Flown them alot in the last few years, they have really turned around from what they were years ago and I enjoy them.
AirSO. ASpaceO. ASOnline. ASO.com ASO. ASO. ASO. ASO. ASO.
 
DesertAir
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RE: Anyone Flown American West?

Fri Nov 10, 2006 8:04 pm

I have flown America West, now US Airways a number of times. Out of Tucson, avoid the 5:40 USX flight into PHX. It is almost always delayed and then a mad dash for the mainline flight. I had a 757 flight from PHX to SMF last month. That was a breath of fresh air from the usually crowded and cramped 737 service.
 
ANCFlyer
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RE: Anyone Flown American West?

Fri Nov 10, 2006 10:55 pm

Rather than retyping here go look at my posts these threads and read about the clusterfuck that was America West (US Airways) on my recent trip to Alabama.

Reply 174 here: BHM Meet 4 Nov 06 Part 3 (by ANCFlyer Oct 14 2006 in Non Aviation)

Replies 83, 90, 98 here: BHM Meet - The Adventure Begins Part 4 (by ANCFlyer Nov 4 2006 in Non Aviation)



There were two very bright spots however: Yvonne at US (HP) Reservations and the cabin crews. Exceptional cabin crews on every flight.
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
alfa75
Posts: 488
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RE: Anyone Flown American West?

Sat Nov 11, 2006 8:06 am

I've never had a problem with HP. I have not noticed much difference between any airline in the US. Some people are just biased against LCCs. I flew UA from BDL to DEN this past spring and was quite unimpressed. Flight was fine, food was lousy. What do you expect? That's why I always bring my own food.

BTW, how can you not remember the movie if it was so offensive or inappropriate? When was you flight, I bet someone here could dig up a schedule of movies for us.
The best things in life aren't things!
 
flyboy7974
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RE: Anyone Flown American West?

Sat Nov 11, 2006 10:19 pm

On the A320 flight, you should be offered two full beverage services, but, I don't think that flight qualifies for buy on board. Also, headsets for sale should be available for $5. My last flight to SEA and back had movie/audio and two full bev services.

RoseFlyer - I fly the STL route every FEB when I travel to STL for a fraternity conference, and I never understand why there isn't any First class service. It falls right under the scope, which bothers me, because MSP and IND both offer F meal service at pretty close flight durations. That STL flight becomes so boring after you have a beverage or two and then just sit, and sit, and sit.
 
nonfirm
Posts: 426
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RE: Anyone Flown American West?

Sun Nov 12, 2006 7:12 pm

I have used the one time from OAK-LAS-OAK.On the first portion of our trip the flight we were due to leave on cancelled due to a maintenance issue.When we finally got on board the 737 the interior of the aircraft was absolutely filthy and that was in first class so i can imagine what coach is like.The first class service was awful.Our return trip was just as bad but the worst part was how rude the crew was on the return trip.I have and will never fly them again.  airplane 
 
sfuk
Posts: 129
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RE: Anyone Flown American West?

Mon Nov 13, 2006 1:18 am

I've used HP too many times to count. Whilst living in Phoenix I used them for weekend trips all over the western US. I never had any problems with them. There were many times when I missed flights or turned up early for flights, they were very helpful and always put me on the next avaiable flight.
 
alfa75
Posts: 488
Joined: Mon May 16, 2005 11:27 am

RE: Anyone Flown American West?

Mon Nov 13, 2006 4:31 am

Nonfirm - Isn't it amazing how money doesn't buy class!

I'm sorry you had a bad experience with HP but I can't imagine the mess in First had anything to do with the staff but with the slobs in the seats before you. Unless you may be refering to pillows and blankets strewn about. Which most definately should have been put away. I have flown First only a few times so most of my experience with First is passing through to get on or off the plane. Yet, for me, it always seems to be the messiest part of the plane at the end of the flight. I realize there are slobs everywhere but the flight crew are not janitors. They even come around with a trash bag at the end of every flight. Why can't the passengers give the crew all their trash at that time?

As for the crew, you can have rude ones on any airline, maybe these were annoyed with the slobs they had to deal with on their previous leg. Not that there is any excuse for rude behavior.

Sorry for the rant but I was raised to pick up after myself.

Disclaimer: I do not work for any airline, nor have I flown with HP in a couple of years. It is quite possible their service is less than what I have experienced.
 Smile  Smile  Smile
The best things in life aren't things!
 
ual757
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RE: Anyone Flown American West?

Mon Nov 13, 2006 8:10 am

I've flown first class PHL-SEA on US East, got orange juice, that was it! Flight was delayed by 2 hours and it was overbooked! YAY for US
 
nonfirm
Posts: 426
Joined: Mon Sep 12, 2005 3:04 pm

RE: Anyone Flown American West?

Mon Nov 13, 2006 8:49 am

Quoting Alfa75 (Reply 30):
I can't imagine the mess in First had anything to do with the staff

When I say the airplane was dirty i do not mean by the mess left on board that is every airline.I mean the carpet the seats were in disrepair and as a mechanic for another airline i would be ashamed to say i work for them.The interior was in poor condition.I mean trim strip broken overhead bins broken PSU panels falling down and seats that felt like you were sitting on plywood.It makes you wounder with how bad the interior was what was the rest of the airplanes condition.
 airplane 
 
alfa75
Posts: 488
Joined: Mon May 16, 2005 11:27 am

RE: Anyone Flown American West?

Mon Nov 13, 2006 11:24 am

Nonfirm - Those conditions are a problem. I too have experienced those types of conditions on other airlines. So I can certainly see your point. Let's hope they can get their act together.
The best things in life aren't things!

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