RichPhitzwell
Topic Author
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Ryanair = The Devil

Thu Dec 28, 2006 8:37 am

Today after waiting in Que for the wrong flight for 40 minutes (two flights going to the same airport but separated by 45 minutes) and not being able to just check in through this Que. And after waiting yet another 40 minutes in my correct Que, they informed me my bags, the same bags with the same contents that have flown all through the world on many airlines including Ryanair three times are now over weight, and I now will have the pleasure of paying them 88 euro for the 11 kilos (two bags with a total weight of 26k). Before I go any further, please note they had already sent my bags down... Anyways, I refused to check in. I canceled on them and required them to get my bags. canceled my other flight I had with them and quickly booked another flight with another airline.

Ive only flown them three times, but every flight has been the worst flight of my life. I decided that after all the little taxes, fees, etc added up, they end up costing just as much as the next airline.

I know I wont get a refund, but at least I will sleep knowing that the next 5 flights I'm taking this year will be booked through somebody else and not them.
Hell ill take a train, ship or donkey before I fly Ryanair again...there is more to why I hate them than having to pay 8 euro per kilo, this was just the cream. At least WN only charges like a $10 per ten pound or something reasonable.

Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.

Ok, rant over. insert give a f o-meter.
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
ACDC8
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RE: Ryanair = The Devil

Thu Dec 28, 2006 9:01 am

Sorry to hear that you've had such a bad experience with FR. I myself, have flown FR several times and never had a problem with them.

Quoting RichPhitzwell (Thread starter):
Hell ill take a train, ship or donkey before I fly Ryanair again...there is more to why I hate them than having to pay 8 euro per kilo, this was just the cream.

Smart move, if you don't like them, don't fly them. It's your choice and your right to excercise this option.

Quoting RichPhitzwell (Thread starter):
At least WN only charges like a $10 per ten pound or something reasonable.

That may be, but WN doesn't offer flights next to nothing.
A Grumpy German Is A Sauerkraut
 
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aerorobnz
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RE: Ryanair = The Devil

Thu Dec 28, 2006 11:13 am

Read your specific airline's requirements next time, Ryanair will charge for anything over their allowance, with no leeway and when packing you should only ever expect the 15kg allowance without penalty, I agree they should have waited to put your bags through until you agreed to pay (or not) though.
As for queuing incorrectly that is not ryanair's fault you didn't queue in the queue with your flight number on. What route were you on incidentally??

$8 Euros a kilo is about standard for shorthaul. NZ/AR/LA/FJ charge the equivalent of 6 Euros per extra kilo, and QF 12 Euros a kg. I charged someone $30 Euros a kilo yesterday to travel AKL-BRU so it's all on a scale of distance vs fuel used vs yield penalty for travelling with extra weight.

Quoting RichPhitzwell (Thread starter):
Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.

LAN is the worst for duty free that I've come across. They sell right up until landing.
Flown to 120 Airports in 44 Countries on 73 Operators. Visited 55 Countries and counting. Wanderlust is like Syphilis, once you have the itch it's too late for treatment.
 
N353SK
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RE: Ryanair = The Devil

Thu Dec 28, 2006 1:29 pm

I think it's pretty shady of them to try and charge you for overweight baggage AFTER they already accepted the bags.
 
Asturias
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RE: Ryanair = The Devil

Thu Dec 28, 2006 5:15 pm

Ryanair is a bus-service that charges for baggage by weight, not an airline. With that in mind.. they can't really disappoint.

I will never fly Ryanair, myself. I'd rather pay more and get some flexibility, consistancy and service. Travelling isn't just about the destination. It is all about the journey.  Wink

cheers

Asturias
Tonight we fly
 
BCAL
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RE: Ryanair = The Devil

Thu Dec 28, 2006 6:00 pm

Quoting RichPhitzwell (Thread starter):
the next 5 flights I'm taking this year will be booked through somebody else and not them.
Hell ill take a train, ship or donkey before I fly Ryanair again...

It's a free world and your choice if you wish to take your custom elsewhere. However, people often call me a perfectionist and I have flown FR several times and did not once have any grounds for complaint - the plane was clean and almost new, we departed on time and even arrived early on some occasions, staff were helpful and courteous throughout, boarding was quick and orderly and definitely not the rugby-scram that I was led to believe, and baggage turned up safely. This is perfectly adequate for short-hauls, and I knew the airline's policy on luggage so adhered to this.

If FR = The Devil, it seems that over 35 million passengers are happy to fly with them annually and that alone proves something.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
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ThrottleHold
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RE: Ryanair = The Devil

Thu Dec 28, 2006 6:21 pm

Quoting BCAL (Reply 5):
If FR = The Devil, it seems that over 35 million passengers are happy to fly with them annually and that alone proves something.

Proves that 35 million people are muppets.
 
RichPhitzwell
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RE: Ryanair = The Devil

Thu Dec 28, 2006 7:48 pm

Quoting ACDC8 (Reply 1):
That may be, but WN doesn't offer flights next to nothing.

$99 from east coast to west coast isnt next to nothing?

Quoting AerorobNZ (Reply 2):
15kg allowance

I agree, I should research everyone I fly... but when the standard minimum seems to be 20kg... I just assumed. I do view this practice as being predatory on the consumer, just waiting to take advantage of the person making a connection. My complaint isn't about being over, its about having a lower minimum.

Someone mentioned waiting in the wrong line is not Ryanairs fault... I agree, but when two flights are leaving for the same airport at almost the same time, make some basic arrangements to check in the pax. This really wouldn't take any effort at all.

Again, my complaints are far greater than I mentioned. Their overall attitude from changes, to delays, to baggage, to check in, etc etc is highly negative in addition to their prices not truly being lower after all is considered. Granted this may be due to flying to certain destinations where the pax have never flown before.

End rant part 2...
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
FCAFLYBOY
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RE: Ryanair = The Devil

Fri Dec 29, 2006 2:50 am

Quoting ThrottleHold (Reply 6):
Proves that 35 million people are muppets

If you can't think of an intelligent reply, go back to school.

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing

$326 I paid in May, booking 2 1/2 months ahead. Cheap...... hmmm?
 
RichPhitzwell
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RE: Ryanair = The Devil

Fri Dec 29, 2006 3:33 am

Quoting FCAFLYBOY (Reply 8):
326 I paid in May, booking 2 1/2 months ahead. Cheap...... hmmm?

Thats really interesting.. WN isn't always the least expensive, just odd the with that lead time. Personally I like continental...and often they are less...but I cant think of the last time I spent over 200 on WN even last minute.

Try websites like expedia.com or orbitz.com before booking anything...it will at least give you more references to base cost.

Where are you flying to and from?
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
FCAFLYBOY
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RE: Ryanair = The Devil

Fri Dec 29, 2006 3:44 am

Quoting RichPhitzwell (Reply 9):
Where are you flying to and from

ALB-BUR

I'm not a big fan of FR myself, but hey, I just booked STN-CIA for £14.98
return with taxes!!
 
RichPhitzwell
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RE: Ryanair = The Devil

Fri Dec 29, 2006 4:04 am

Quoting FCAFLYBOY (Reply 10):
ALB-BUR

I'm not a big fan of FR myself, but hey, I just booked STN-CIA for £14.98
return with taxes!!

I believe you, but with that lead time Im showing $109 or roughly 75 pounds. Damn exchange rate!

Yes but your return will be around 120 pounds after taxes. But I admit, that is cheap. I wonder what other airlines are for round trip from London to Rome...

If I was just traveling for a day or two at a time, I would put up with them only after searching all other options first... but On a month long trip its different.
Enjoy Rome.
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
EI321
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RE: Ryanair = The Devil

Fri Dec 29, 2006 5:20 am

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing?

Is that the exception, or the norm?

Quoting RichPhitzwell (Thread starter):
Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.



Quoting RichPhitzwell (Thread starter):
And after waiting yet another 40 minutes in my correct Que, they informed me my bags, the same bags with the same contents that have flown all through the world on many airlines including Ryanair three times are now over weight, and I now will have the pleasure of paying them 88 euro for the 11 kilos (two bags with a total weight of 26k).

Nobody likes paying baggage charges. And I dont personally like the onboard selling either, but how do you expect an airline to make money at the basic fares that FR charge? It is the customers responsibility to read the T&Cs while booking a flight. I dont know af any european airline that will allow 26kg on s/h flights.
 
kazzie
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RE: Ryanair = The Devil

Fri Dec 29, 2006 6:04 am

Ah the classic passenger!

Its Ryanairs fault YOU queued in the wrong queue... and its Ryanairs fault that YOU didnt read the terms and conditions which is pin pointed on the website whilst you , make your booking..

I have had the same problem with bags being sent... If you had refused to check-in the agent would have not sent your bag.. Did the agent write out and excess slip before she sent your bag? If so then you would have checked-in thus FR from this point have responsibility of your bag. However If you had decided to offload after you had checked-in then its not the agents fault.

Quoting ThrottleHold (Reply 6):

Proves that 35 million people are muppets.

Better than being an arrogant Tosser like yourself I suppose...

As a passenger, FR is great! My dad lives in Spain, for a mear £17 I can fly out and visit him whenever I want... The Crew are always a good laugh (well considering i know most of the LTN crew) service is fantastic, They run on-time.. Cant complain
Bazinga punk.
 
ACDC8
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RE: Ryanair = The Devil

Fri Dec 29, 2006 11:30 am

Quoting ThrottleHold (Reply 6):
Proves that 35 million people are muppets.

 yawn 

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing?

Ah, no it's not. Under €20 taxes and everything included for a ticket to almost anywhere in Europe, is.

Quoting RichPhitzwell (Reply 11):
I believe you, but with that lead time Im showing $109 or roughly 75 pounds. Damn exchange rate!

Yes but your return will be around 120 pounds after taxes. But I admit, that is cheap. I wonder what other airlines are for round trip from London to Rome...

I'll give you a tip with FR, be flexible! It is very easy to book a ticket for under €20 and a return fare for under €20, everything included. I've flown from Hahn to Prestwick for under €50 everything (including train fares) included €,return. I've flown from Hahn-Girona-Beauvais-Bergamo-Hahn for less then €100, everything (again including bus fares) included. I've travelled extensively through out North America and Europe and have never found a carrier as affordable as FR. Sure they fly to remote airports, sure you have to pay for all the extras such as baggage and coffee and such, but at the end of the day, I know that I got the best deal I could.
A Grumpy German Is A Sauerkraut
 
RichPhitzwell
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RE: Ryanair = The Devil

Sun Dec 31, 2006 1:40 am

Quoting Kazzie (Reply 13):
Ah the classic passenger!

Its Ryanairs fault YOU queued in the wrong queue... and its Ryanairs fault that YOU didnt read the terms and conditions which is pin pointed on the website whilst you , make your booking..

I have had the same problem with bags being sent... If you had refused to check-in the agent would have not sent your bag.. Did the agent write out and excess slip before she sent your bag? If so then you would have checked-in thus FR from this point have responsibility of your bag. However If you had decided to offload after you had checked-in then its not the agents fault.

To clear things up, I never blamed them for my mistake. I just blame/d their overall policies and attitudes.
She had already sent my bags down before telling me I owed 88 pounds. So I never checked in, never received my boarding pass, never agreed to pay additional charges, etc.......
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
Lite
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RE: Ryanair = The Devil

Wed Jan 03, 2007 8:31 am

I just posted this in the Trip Reports forum after the trip of one slightly discontended passenger's trip from LBA-DUB.

Quoting Lite:


I'm a long time listener, first time caller, so please hear me out when I break all Airliners.Net rules by actually standing up for Ryanair! I've never fully understood why members on this forum, after years of reading it, seem to so dislike low-cost airlines, perhaps it's because we secretly yearn for the days of Pan Am & BOAC and excellent levels of service at prohibitively expensive prices. My experience with Ryanair is with over 20 roundtrips flown with them since they began flying out of EMA in 2004, as well as handling countless numbers of their flights.

The majority of the time Ryanair are one of the most punctual airlines in Europe with the fewest cancellations. Ryanair have also allowed more people to travel than ever before, why slate an airline that does this? Many routes they fly weren't ever offered, or were served poorly, by flag carriers just 10 years ago. Fair enough if you've had a bad experience, but I can't really read anything in your trip report which would be enough for me to stop flying Ryanair again. My experience when flying with a low-cost airline is that when people pay little, or relatively little expect little and be pleasantly surprised - I like Average Joe Passenger seem to think it's pretty reasonable to have to pay for extras such as checked baggage, priority boarding or food and drink. Obviously it would be nice if Ryanair got their staff to smile a bit more, or even gave some elouction lessons to make their announcements a little more comprehensible, but for what I pay, and what they're paid, I think the service is pretty decent.


As Kazzie has said (lovely to see a congregation point for people who handle FR) Ryanair, if you obey all of their rules, book the flight early enough and go in with no expectations, you should be pleasantly surprised. Flights are typically on-time, typically aboard a newish and clean aircraft, typically with friendlyish crew and typically your bags will arrive.
LCC Lover Lite
 
Toulouse
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RE: Ryanair = The Devil

Thu Jan 04, 2007 12:37 am

Now I am not a Ryanair fan, and admit I have never flown them, as from the experience of family memebers, friends, business associates I decided to never give them my custom. I also admit I know people personnally who frequently fly FR and thing they're ok.
I also reognise that it's thanks to Ryanair the air fares have dropped enabling many more people to fly than ever. And hey, as an Irish member, I'm proud FR has grown to what is it. Nevertheless it's not my cup of tea.

Just wanted to make a remark that always makes me laugh sort of regarding what you've said below, and something FR has been using in its attempt to take over Aer Lingus:

Quoting Lite (Reply 16):
Flights are typically on-time, typically aboard a newish and clean aircraft, typically with friendlyish crew and typically your bags will arrive.

Has it never occurred to you that it is quite easy for FR flights to be typically on time when they "usually" use small airport with little or no traffic other than the odd FR flight?
Then they claim how great they are about not losing pax bags. Well, as a point to point carrier it's easier for bags to arrive as expected. In all my experience (and I fly a lot), only once did a bag go astray on a point to point flight (with IB from MAD to ZRH). Actually I lie, my bags didn'ta arrive a couple of years go in TLS on an EI flight from DUB. But we had been forewarned of this possibility as theye was a technical fault with DUB's luggage systems that morning. Arrived on the next flight. Apart from that, whenever my bags have gone astray, it has always been on a connecting flight.
So basically this bull of FR being great for their punctuality and delivery of baggage on time, I don't buy it for the abovementioned reasons.
Regarding newish planes, well that's only in the past year or so since they got rid of the last of their ancient 737-200's. Now, yes their planes are very new.
Regarding friendy crews, I have met FR crews at DUB and found them friendly to chat with. But this was limited to a chat outside the airport, not as a customer. From what I have heard from family members and friends, FR crews are usually quite indifferent, yet of course some will be friendly.
One of my sisters flew down to AGP from DUB the other day with a friend who is a frequent flyer. They said they had never experienced such rude, unprofessional and unfriendly air-crews in their lives. So much so, that they just left their return tickets and booked a new one-way flight back from AGP to DUB with Aer Lingus, which they found to be GREAT after their FR experience.
Saying this, I am not saying this is always the case (yet general public opinions seem to point to it). I'm sure there are lots of great people working for FR, and as I've said I've met/and know a few.
The big problem with FR's personality is their CEO... talk about arrogant and thinking his customers are ignorant fools!
Long live Aer Lingus!
 
Lite
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RE: Ryanair = The Devil

Thu Jan 04, 2007 1:08 am

Obviously everybody is entitled to their opinions, and we live in a free market so if you choose not to fly with Ryanair, then please do fly with an airline that is more suited to your needs. I find Ryanair to be ideal for what I want, providing me with a low fare, to get to the destination I want with minimal fuss (ie no delay and with my bags) and if I want a coffee or anything else I pay extra for it. Considering their crews come from all the corners of the EU and I'm flying an international airline, it doesn't bother me if my staff have too thick an accent or provide varying degrees of customer service - as long as I get a smile and am served wthout rudeness - which I always have been, then I don't really expect much else.

Ryanair's official statistics aren't bull at all. They live up to their promises, which admittedly are few but still, in my opinion they under-promise and over-deliver. Their planes are new, bags do arrive on-time and complaints are minimal.

I don't want to be a Ryanair apologist, but I think people judge this airline as the title suggests "like the devil" when they've paid pittance.
LCC Lover Lite
 
Toulouse
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RE: Ryanair = The Devil

Thu Jan 04, 2007 4:33 am

Quoting Lite (Reply 18):

Excellent response Lite! I do fully agree with you, even though I myself dislike Ryanair's approach and reputation.
Long live Aer Lingus!
 
zkeoj
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RE: Ryanair = The Devil

Sun Jan 14, 2007 10:24 am

Quite frankly, I don't like Ryanair at all, but I don't see a point in your rant about them: You being in the qrong queue is not FR's fault. You wanting them to accept (quite a bit!!!) of extra luggage without pay is not FR's fault! If you had bad experiences before, why did you book them again? It all boils down to cheap fares. And for the fares FR offers you can't expect a first class service!

Just my 2 cents...
 
RyanairGuru
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RE: Ryanair = The Devil

Tue Jan 23, 2007 4:55 am

When u book u enter a legal obligation with the airline.

People who winge because they are penalised for disregarding that legal obligation should consider flying BA EuroTraveller, where you can get all the champagne service you so apparently desire.

Not so long ago I flew LPL-SNN for 1p (GBP).

For all I could care they could have screamed abuse in my face the whole flight and it would still be worth it!

As for the people who winge because they got no assistance when their flight was cancelled. When you pay £20 on FR (or EZY etc) it is IMMORAL to expect the same survice as the £350 flight on BA AF or LH.
Worked Hard, Flew Right
 
highpeaklad
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RE: Ryanair = The Devil

Tue Jan 23, 2007 7:59 am

I've just flown MAN-DUB return with FR for £17 return ( £0.04+tax) . Interestingly the flights priced out the same with EI at £0.04 return but after their taxes etc. it came to £69! No contest, even if I'm not a fan of FR.
Having said that, I was impressed at FR especially their punctuality. Both flights left on time and therefore arrived 25 minutes early. The time from the first passengers leaving our incoming aircraft to us boarding was 10 minutes, amazing. As for inflight service etc, its a short flight so who cares asa long as we arrive safely.

Chris
Don't try to keep up with the Joneses - bring them down to your level !
 
hoppe777
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RE: Ryanair = The Devil

Tue Jan 23, 2007 8:12 pm

Good call !

Ive flown Ryan air once and will never again set foot on their aircraft.
I think ide rather swim the English channel than fly with those bozo's.

I now use Lufthansa or BA. My last flight with Lufthansa cost me £73 return all inclusive of taxes etc. I also know im in good hands although the rubber cheese and bread that one gets inflight isnt the most appealing. Heathrow is also much closer and plenty cheaper to get to than any airport that ryan air flys out of. I really dont want to get started.

I feel your pain Rich !
Sometime in easter 10 .... yet to book :)
 
ThePRGuy
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RE: Ryanair = The Devil

Tue Jan 23, 2007 10:32 pm

Quoting RichPhitzwell (Thread starter):
I decided that after all the little taxes, fees, etc added up, they end up costing just as much as the next airline.

And that is exactly how FR make their money, and are by capacity one of the most profitable airlines in Europe.
I refuse to fly FR fullstop.
As far as baggage goes, thats cheap! First Choice Airways wanted £15 per kilo extra on then way back from Cuba. No jokes.

But yeah, stick to legacy carriers out of half decent airports  Smile
Thanks
Alex
Heathrow has been described as the only building site to have its own airport.
 
BCAL
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RE: Ryanair = The Devil

Tue Jan 23, 2007 10:50 pm

Quoting Hoppe777 (Reply 23):
Ive flown Ryan air once and will never again set foot on their aircraft.
I think ide rather swim the English channel than fly with those bozo's.

Would you care to enlighten us on your FR experience(s), or did you just not like the low-cost, no frills module?

It is all very well stating that you paid GBP 73 on Lufty, but you should remember that if the LCCs like FR were not around, fares with the legacy carriers would still artifically high and flying probably still the reserve of the rich or those on expense accounts. Take, for example, Dublin to London. Before FR, BA and Aer Lingus were the only carriers on the route and often the cheapest fares were then in excess of GBP 250. True you arrived at LHR, rather than LTN or STN, but supposing you lived nearer LTN/STN? Some people deliberately wish to avoid the choas and congestion at LHR - LTN is normally a breeze compared with LHR.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
hoppe777
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RE: Ryanair = The Devil

Wed Jan 24, 2007 12:28 am

BCAL !

I agree with everything you say and i think i just love to get wound up about Ryan air. If it werent for them ide be paying alot more for tickets your right.
as far as my experience with them goes;

We payed very little for our tickets which was great. something like £60 return pp to Rome Ciampino. getting to Stansted and back cost us £48 (2 persons) with the train from Liverpool street station and a £4.50 train pass from where we are to the station. So all in all a pretty good fare.

location and such arent important as i could live anywhere and it might just be easier to go to stansted as you say.

Check in desk was completely packed....1 person for 2 flights, not sure that was normal and ofcourse im flying budget airlines so i cant expect a red carpet with exclusive check in for me !

inflight the flight attendants were rude...but almost out of their way rude......that didnt bother me so much either, the whole time im thinking, "who cares, budget airline, they dont get paid much and as long as i get there" Take off and landing was horrible, i was wondering if the pilot knew what he was doing.

upon arrival my baggage didnt appear and Ryan air had sent it off to Nice...this is after 1 hour of trying to find out from ryan air staff where my luggage had ended up. I did get my luggage in the end.....back in England. I had to buy my clothes in Rome and when i got back to Stansted it was sitting at customer service waiting for me. No compensation, explanation or apology was forthcoming from Ryan Air, even in Rome when they had discovered it had gone missing.

I think it was a culmination of everything thrown into one even so some of the things that happened werent ryan air's fault they certainly didnt do anything to improve my situation.

Lost baggage occurs all the time and its just a fact of life. But you think they would make an effort to deliver it to you as soon as possible or let you know of the wherabouts, No ?

I guess im one to be pampered, a little more fussy than the norm and like to enjoy the whole journey and Ryan air simply cant do that especially after my last time.
Sometime in easter 10 .... yet to book :)
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Ryanair = The Devil

Wed Jan 24, 2007 3:56 am

Quoting Hoppe777 (Reply 26):
Check in desk was completely packed....1 person for 2 flights

That sounds unusual as FR knows it would be impossible for one check-in agent to handle two flights, particularly as their check-in time is restricted from 2 hours before the flight until 30 minutes before scheduled departure. I do not know if FR outsources check-in at STN to handling agents (like they do at most other airports) in which case maybe the handling agents had a staffing problem? In my experience I find that check-in for FR is the same as most other airlines, save that you can only check in during the permitted time span and there is no priority check-in for the fat cats. Did you not opt for on-line check in?

Quoting Hoppe777 (Reply 26):
inflight the flight attendants were rude...but almost out of their way rude......that didnt bother me so much either, the whole time im thinking, "who cares, budget airline, they dont get paid much and as long as i get there"

I have never experienced rude flight attendants on FR. Some might have not been that friendly but they always seem to do their job. I am sure that FR's training does not say "As pax have paid next to nothing, do not deliver good standards of service".

Quoting Hoppe777 (Reply 26):
Take off and landing was horrible, i was wondering if the pilot knew what he was doing.

FR pilots are trained to very high standards and one thing that FR will never compromise on is safety. Maybe the aircraft was experiencing problems with the cross winds on landing but how can a "take off be horrible"?

Quoting Hoppe777 (Reply 26):
No compensation, explanation or apology was forthcoming from Ryan Air, even in Rome when they had discovered it had gone missing.

That sounds bad, but did you contact FR Customer Services direct to raise the issue of compensation? They are not going to offer it unless the matter is brought to their attention, not simply to the attention of their agents. Contrary to reports that they simply say "Pi$$ off", FR Customer Service is helpful, albeit it might be expensive initially to contact them.

Quote:
Baggage delays

In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £820/€1,250).

Source: Ryanair website - terms and conditions
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
Lite
Posts: 269
Joined: Wed Jan 03, 2007 1:53 am

RE: Ryanair = The Devil

Wed Jan 24, 2007 4:25 am

Quoting ThePRGuy (Reply 24):
But yeah, stick to legacy carriers out of half decent airports

Have you considered that the world does not revolve around London-Heathrow, that some people might prefer flying from regional airports as their hometown or target destination is actually closer than a major airport. Of course for example, somebody wanting to get to Barcelona flying into Reus would be better flying to BCN, but Ryanair provides transport at a surplus, and some people might be wanting to visit the beautiful Costa Dorada.

Quoting Hoppe777 (Reply 26):
Check in desk was completely packed....1 person for 2 flights, not sure that was normal and ofcourse im flying budget airlines so i cant expect a red carpet with exclusive check in for me !

This is not usual procedure for Ryanair at all, and as BCAL says it sounds very unusual. Check-in for a flight opens 2 hours prior to STD and closes 40 minutes, with Ryanair check-in being manual, ie no computers. It is standard to have two check-in desks next to each other for each flight, and these two PSAs will then move round to the departure lounge for boarding of the flight. In the future, if queuing is an issue, perhaps you might consider Ryanair's online checkin, which guarantees you bypass queues and get a good seat onboard. Ryanair outsource handling at all airports excluding Dublin, throughout the UK their chosen handling agent is Penauille-Servisair  bigthumbsup  with the exception of Birmingham (Aviance) and Stansted (Swissport UK.)

Quoting Hoppe777 (Reply 26):
inflight the flight attendants were rude

Cabin crew, as with any frontline customer service personnel, can sometimes be rude. I've had great crew on some flights, and bad ones on others, at every airline I've ever flown with. It's unfortunate you experienced bad customer service on your flights, but this is hardly the norm, often people just aren't accustomed to the varying service standards offered, as Ryanair's crews are typically pan-European - what is efficient to one person, may be rude to another for example.

Quoting Hoppe777 (Reply 26):
Take off and landing was horrible, i was wondering if the pilot knew what he was doing.

Ryanair recruit their pilots from across Europe, all are trained to the highest standards, and many deflect from other airlines for the better quality of life they can receive at Ryanair. The airline will absolutely never compensate on safety, and I wonder what right or experience you have to assertain if a landing was "horrible."

Quoting Hoppe777 (Reply 26):
upon arrival my baggage didnt appear and Ryan air had sent it off to Nice

I wonder how Ryanair can send a bag to Nice, when they don't fly there, they fly to a number of destinations in France, but not Nice - either you're lying or you were lied to. As Ryanair operate a point-to-point network it is easier not to misplace bags but it does happen. Ryanair, unless stated under the EU Passenger Rights law, are under no obligation to compensate you, if airlines have done this in the past it was simply a gesture. If you travel without insurance and something like this happens, you only have yourself to blame.

Quoting Hoppe777 (Reply 26):
I guess im one to be pampered, a little more fussy than the norm and like to enjoy the whole journey and Ryan air simply cant do that especially after my last time.

I have flown Ryanair on many occasions, and continue to process happy passengers every working day, who abide by the terms and conditions, step onto new aircraft, get to their destination cheaply and for whatever their travel purposes, feel they have received value for money. It is very unfortunate you have witnessed such apparent poor customer service from Ryanair, but if it was the norm, then millions of people would not be returning to the airline every year for their travel needs.
LCC Lover Lite
 
christopherwoo
Posts: 92
Joined: Thu Oct 26, 2006 4:14 am

RE: Ryanair = The Devil

Thu Jan 25, 2007 8:12 am

Quoting FCAFLYBOY (Reply 10):
I'm not a big fan of FR myself, but hey, I just booked STN-CIA for £14.98
return with taxes!!

Thats before you meet all the hidden charges and insurance etc. And then the travel from your destination airport. One guy i know, flew to an airport with ryanair, and then had to pay 160 pounds for him and his family of 3 to get to the city center. Ryanair flies to airports in the middle of nowhere lol. Thats why their charges are so cheap.
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Ryanair = The Devil

Thu Jan 25, 2007 5:48 pm

Quoting Christopherwoo (Reply 29):
One guy i know, flew to an airport with ryanair, and then had to pay 160 pounds for him and his family of 3 to get to the city center

Well he could afford the chauffeur-driven private limousine from the airport to the city centre, after flights that had probably only cost him 35 Euros per person. The guy sounds a bit thick - did he not do his homework by checking which airport he would be flying to and then checking out the transportation links with his destination city? That would be one of the first things that I would check before booking the flight. Don't blame FR for misleading the passengers - the name of airport is shown both before you confirm your booking and then stated on the confirmation.

Quoting Christopherwoo (Reply 29):
Ryanair flies to airports in the middle of nowhere

They generally fly to the less congested airports and that is how they can offer cheap fares. And not all the airports are in the middle of nowhere - e.g. if you own a villa in the popular Spanish resort of Salou, Reus is far closer and much more convenient than Barcelona, and the same would apply for Pisa if south and middle Tuscany was your destination. These are just two examples. Why is it that most people think that Joe Public lives next to LHR and only wants to fly to the centre of any city? Is there nothing outside the city centre, or do humans only inhabit and holiday in city centres?
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
ThePRGuy
Posts: 1833
Joined: Thu Aug 10, 2006 10:07 am

RE: Ryanair = The Devil

Thu Jan 25, 2007 9:12 pm

Quoting Lite (Reply 28):
Have you considered that the world does not revolve around London-Heathrow

Yes, I fly out of LCY more often than LHR within europe, and used the BAConnect LCY-MXP service 10 or 15 times last year
Have flown the MAN route with VLM a few times in 2006 also.

So, yes, I have "considered", but STN is a s**thole im sorry.

Thanks
Alex
Heathrow has been described as the only building site to have its own airport.
 
BMED
Posts: 722
Joined: Thu Dec 30, 2004 11:01 pm

RE: Ryanair = The Devil

Sun Feb 04, 2007 2:48 am

I've flown FR a couple of times and its cost me under £20 for a domestic UK return each time. I've not once experienced rude crews and the flights have never been late or landed more than 10 mins late. I understand that the airline flys loads of routes so there is a high chance that other routes might run late. Yet, I flown with BD now quite a number of times and don't find the crew rude but not that friendly either so I think FR are as good as the next airline. I hear what people say about the reason they loose less baggage is because the fly to smaller airports but thats still a good thing. If the airport that FR serves is better for you too fly to or from then its great as the flights are normally cheap. I've been away on weekend breaks with uni mates using FR and the links on their site and never have any worry's about been late. The reason I choose however to fly BD is because they have more than one flight a day on the route I use where as the FR alternative doesn't. If FR had more than 1 daily flight between South England and Scotland then I would use them more.
Living the jetset life! No better way to be
 
RichPhitzwell
Topic Author
Posts: 1285
Joined: Mon Jul 24, 2006 5:19 am

RE: Ryanair = The Devil

Sun Feb 04, 2007 4:47 pm

 rotfl 

I cant believe this thread is still alive! What a month.

The only thing I could possibly add is: Europe is smaller than the USA. Lets compare cost of simular USA routes vs Euro routes.

I have calmed down abit, but I still will avoid them. But you Europeans have a great train system that I wonder what the point of flying is....I would still fly somtimes, just not as much.
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
iRISH251
Posts: 620
Joined: Fri Nov 26, 2004 3:56 am

RE: Ryanair = The Devil

Mon Feb 05, 2007 5:01 am

Quoting RichPhitzwell (Reply 33):
But you Europeans have a great train system that I wonder what the point of flying is....I would still fly sometimes, just not as much.

Well, Ireland is not connected by train to the rest of Europe. The advent of LCCs has brought this country much closer to mainland Europe and the range of destinations that can be accessed relatively or very cheaply is colossal compared to what it was even ten years ago. The fact is that a lot of people are travelling lots of times now compared to in the past.

When Ryanair began operations from Dublin to Luton in 1986, the return fare was in the region of £99 - and that was a reduction of 50% or so on on the normal economy fares of the time. When you factor in what that represented in terms of people's weekly income at the time, it was still not cheap. Average fares (by which I mean the all-in cost paid) have dropped massively in the intervening years.

For those of us who can remember those days when air travel was an occasional luxury or even unaffordable for many people, I have to say that moans about the service levels, charging regimes or lack of frills of today's carriers seem just a bit peevish.
 
RichPhitzwell
Topic Author
Posts: 1285
Joined: Mon Jul 24, 2006 5:19 am

RE: Ryanair = The Devil

Mon Feb 05, 2007 5:29 am

Quoting Irish251 (Reply 34):
Well, Ireland is not connected by train to the rest of Europe

When is that bridge gonna get built =)

Almost everybody I talked to in Dublin stated "not over my f'ing dead body you bastard" or something of that nature. Is it likes this everywhere there?
Nonav.com kinda like Whiners except the lights are on and the pimps been paid
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Ryanair = The Devil

Mon Feb 05, 2007 6:42 pm

Quoting RichPhitzwell (Reply 33):
But you Europeans have a great train system

Not in the UK where there is a rail system designed and built in the Victorian days, which has seen insufficient investment through the years, and the infra structure is the same to cope with the travelling demands of the 21st Century. Besides, rail fares in the UK are among the highest in the world - the cheapest rail fare between London and Glasgow, for a return journey in March, is GBP 98.20. A flight on U2 (LGW-GLA) on the same date is GBP 18.98 (plus GBP 32.32 in total for taxes).
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
RichPhitzwell
Topic Author
Posts: 1285
Joined: Mon Jul 24, 2006 5:19 am

RE: Ryanair = The Devil

Tue Feb 06, 2007 1:09 am

Quoting BCAL (Reply 36):
Not in the UK where there is a rail system designed

Keep in mind, Im from SoCal...any system that can get me from point a to b is great in my eyes.
Nonav.com kinda like Whiners except the lights are on and the pimps been paid

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