I wonder if those of you that travel regularly have had experiences with bad/clueless passengers on your flight. Perhaps cabin crew could also come up with a few anecdotes.
My own story took place 2 days ago on a BA
flight from NCE
. Original aircraft was 757 replaced at the last minute in LHR
with a spare 767 due to Tech problem. (and that's what I love about BA
- they have spare aircraft at LHR
that they don't mind using for tech replacements)
The flight segment NCE
took off 45 minutes late due to late arrival of the replacement aircraft & other compounding problems.
An irate passenger asked to speak to the chief flight crew because they had a complaint to make. I heard the whole conversation since I was sitting 1 row away.
The passenger's point was that he had pre-checked in on the Internet onto 14A, a row which has an emergency exit & hence a bit more room for his legs and due to the aircraft change he was re-booked on 17K. Briefly:
1. why had nobody from BA
called him to advise him about the seat change?
2. why was he moved further back on the aircraft when he wanted to be as close to the front as possible?
3. Since those two MAJOR mistakes had taken place, he required compensation, and since so far nobody had addressed his complaint, BA
obviously did not care about their customers
The chief flight crew kept her calm although she asked the passenger to repeat his problem 3 times because she could not believe what the guy was complaining about. After he raised his voice to continue whining, she offered to give him more wine or more food. Still he was not happy and kept on going about what other compensation would BA
be providing him for this horrendous journey. I was amazed that the FA
kept her cool because I had an urge to slap the guy.
The explained kindly that the aircraft had been changed at the last minute and since there was no cancellation, and since it was only 2 hours before the NCE
leg, it was impossible to BA
to call every passenger on the flight. He wouldn't have it. An absolute maniac.
I missed the end of the conversation because they took the decision to continue the discussion at the front of the aircraft but from what I know they gave him nothing else. He was not happy.