Well I haven't flown them - but I was at LHR
Terminal 4 departures on 12/23 at about midday (the day after the horrid fog lifted)
I needed a coffee so I struggled up to the Cafe Bar at the top end near BA
's J and F check-in where JJ
has their ticket desks
There were probably 25 - 35 people with JJ
tags on their luggage camped out around the front of the counter.
A uniformed ticket counter agent came flailing over the top of the counter and screamed at the people below, 'you move away from here - I call the police right now!'
Now, admittedly this was after 3 days of horrific Terminal overcrowding and everybody working at LHR
seemed to be thoroughly p-ed off with the whole thing, and i had not seen any of the situation brewing up to that moment - but it didn't seem like their finest moment in customer care...