I am stuck in CLT tonight thanks to the east coast weather. I have been on hold with US Airways for 2 hours and still listening to bad music and their summer European destination vacation suggestions.
This has me wondering...
What is the longest time you have spent on hold trying to make or change a reservation?
this 120+ minutes is a record for me (And I used the elite number). I will update the final hold time if they ever answer (I have since rebooked myself on USAirways.com on a Y ticket for tomorrow and will sort the balance of my cancelled ticket out with them later).
I was walking through the B concourse after my flight was cancelled and noticed a massive queue for rebooking at the service desk. There were at least 450 people ther and I stopped at the front of the line and asked an elderly man and his wife how long they had been waiting - 6+ hours! I just got in a taxi and went to a hotel and started dialing.
looking forward to your comments.