Topic Author
Posts: 368
Joined: Thu Aug 19, 2004 8:21 am

Air Canada Service

Fri Mar 30, 2007 9:48 am

Hi All,

I'll be taking Air Canada next month for the first time, flying SFO-YVR. From a service perspective, what can I expect? Are they better, worse, or on par with the US carriers? Also, do they provide free alcohol?
Posts: 84
Joined: Thu Mar 29, 2007 10:45 am

RE: Air Canada Service

Fri Mar 30, 2007 1:06 pm


I took Air Canada last month, for the first time. The flight was YYZ-LGA. Nothing to complain about. The check-in line, for both coach and first, were not small, but working fine. The employee at the counter was polite and did my check-in in no time at all, even me being brazilian, which means that she had to spent a little bit more time checking visas.

Before the flight, we have experienced some software trouble with the Embraer 175, delaying our departure in more than one hour. The pilot made speeches in every five minutes, which was very kind and professional.

I was in first class, but I went to a washroom at the end of the plane and could observe that everything was running smoothly. They had alcohol and a very fair meal in first. I didn´t have the chance to see if alcohol was available in coach. As soon as the flight attendant in first finished the delivery of trays and first round of drinks, he went to coach to help the service.

Bottom line, IMO you get a very decent level of service if this flight can be considered standard for Air Canada, regardless of class of service you might prefer. I guess they are on par with a good flight from United and definitely better than American.

Just as a side note, Air Canada is very well respected in Brazil in terms of level of service.

I hope you have a safe and pleasant flight.
Posts: 1614
Joined: Wed Nov 01, 2006 8:17 am

RE: Air Canada Service

Fri Mar 30, 2007 1:19 pm

I am not sure weather you are traveling in J or Y. In J you will always get free alcohol and I am going to take a guess that you will get it in Y as well as AC gives out free alcohol on International flights. Although I do not know much about Y for this flight, I know that if you sit up front you will have very good service, good food etc. In Y I am sure you will get a fair meal as well. Hopefully you get on a XMed A/C. Hope you enjoy your flight!
Keep the shinny side up!
Posts: 238
Joined: Fri Jan 12, 2007 3:10 am

RE: Air Canada Service

Fri Apr 06, 2007 11:46 pm

AC are obsessed with safety.
That to me is their stroongest point.
You just feel confident flying them.
Cabin crew can be a bit stand-offish sometimes, but definitely not rude and most of the time fairly pleasant.
On board service is always efficient.
Overall they don't fawn over you like you are the King or Queen but nor do they treat you like you are scum either.
The overall atmosphere is of mutual respect between the staff and the passenger.
It's like flying with a bunch of very safe adults.
A very Canadian experience by all accounts !
Haven't we been here before ?
Posts: 19315
Joined: Thu Oct 12, 2006 7:32 pm

RE: Air Canada Service

Sat Apr 07, 2007 11:12 am

Quoting ZBBYLW (Reply 2):
I am going to take a guess that you will get it in Y as well as AC gives out free alcohol on International

Quoting ZBBYLW (Reply 2):
In Y I am sure you will get a fair meal as well.

In Y class on AC domestic flights and between Canada and the USA (except Hawaii) there will be nothing free except non-alcoholic drinks. Everything else in Y is buy-on-board. There is certainly no free alcohol except in J class.

On AC international flights, also Canada-Hawaii, everything is free in Y class including meals and alcoholic drinks.

More info in AC's website:
Posts: 1614
Joined: Wed Nov 01, 2006 8:17 am

RE: Air Canada Service

Sun Apr 08, 2007 1:43 am

Quoting Viscount724 (Reply 4):

Right then I stand corrected.
Keep the shinny side up!
Posts: 132
Joined: Sun Jul 20, 2003 1:39 pm

RE: Air Canada Service

Thu Apr 12, 2007 5:53 pm

On trans border flights, they are treated as domestic. Service is OK but the thing I like is the legroom. Even with no peasant plus seating like United, there was lots of leg room.

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