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Best Check-In Experience...

Wed Apr 18, 2007 12:41 pm

I don't need a story praising or condemning an airline; who got you checked in, through the lines, and to your a/c the best and quickest? If you got an upgrade on the house, please state.


Last May, AA, ORD-DUB, two seats left in J, I got myself and older brother upgraded because I was "polite" according to the CSA. Flight wasn't anything special, but pursuer and attendants were superb.

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RE: Best Check-In Experience...

Wed Apr 18, 2007 1:34 pm

Circa... May 2006...


The CSA the gate upgraded me from Y class to F class on the MD80 for the AA1672 flight! She was so nice and gave me the last First Class seat as a upgrad and from the 255p flight to the 955 flight! Big grin

We both made J class on #092 ORD-DUB that night!
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RE: Best Check-In Experience...

Wed Apr 18, 2007 7:37 pm

On the way to Heathrow me and my dad decided he should get his biz class seat with CX to HKG, and I get the seat onwards to MEL (his company gives him, but not family complimentary biz class).

In LHR, as we checked in, the check-in lady upgraded the biz seat on the HKG-MEL route to a F seat, and that was my trip. I was so cheerful throughout the whole trip, and I knew my dad was a bit mad at himself.

That was my first F class trip, and that is why my name is CXfirst.

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RE: Best Check-In Experience...

Fri Apr 20, 2007 5:27 am

I've only ever flown Y, but here are some really good check-in experiences that I remember:

SY - MSP Humphrey Terminal - I got there early, got my bag tagged and dropped off, and got to the gate in about five minutes. Usually security is long there, though. But it was so early that I went right through!

NW - MSP Lindbergh Terminal - My flight was out of the end of the G concourse, so I got to take advantage of some of the places that are basically to the benefit of people who bother to research them. First, on drop-off, I was let out on the left side of the departure road and went to the hidden NW check-in counter that is in a room on the first floor of the parking garage. I checked in and dropped my bag very quickly with no line. And the agent was super nice as well! Then I went downstairs, took the tram to the skyway security checkpoint (usually about 80% of the people who use it are the knowing employees) which I got through very quickly. All in all, it was about ten minutes from when I got dropped off to when I got to the gate, which for a legacy carrier at their biggest hub is pretty impressive.

And the worst three check-in experiences I remember:

Champion Air in PVR for a flight to MSP. Since it was international, everyone had to check in at the counter AND fill out paperwork. That took forever.

SY - MSP Humphrey Terminal - the very first time I flew Sun Country I was with my mom. We booked it with Expedia but for some reason the ticket agent wasn't looking it up properly and they said they had no record of recieving payment from Expedia for our tickets (despite us having the Expedia confirmation in our hands) and so she made us buy the walk-up fare which was $880 r/t MSP-PHX for two people. Then we had to fill out a "lost ticket request" and something like six weeks later we got our money back except for our original airfare that we paid with Expedia. Since then I've almost always avoided those websites and use the airline website, unless the airfare difference is severe.

CO - EWR Terminal C, Domestic check-in - I'd expect a domestic check-in line to move quickly. But the line was very, very long despite having many counters open. It took us half-an-hour to check in for domestic flight. Of course, it was rush hour. And it was 6 PM so our flight was three hours late anyway. Fortunately we had expected the delay and just enjoyed the food court and watching people board their transatlantic flights.
Last Flight: SCX701 MSP-PHX B738 8Jan2008
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RE: Best Check-In Experience...

Fri Apr 20, 2007 9:21 am

In January I was flying from PIT-DFW-MCO on AA. Upon check-in I could only get my seat confirmed for the PIT-DFW leg. I asked the customer service agent if there was anything she could do to help me get a confirmed seat and before I knew it she booked me on US PIT-MCO non-stop in an exit row.

All because she said I was "nice." So I was greedy and tried getting the same thing on the way back and the customer service agent at MCO said "US is not in our alliance so we are not allowed to buy tickets on them." I didn't rat out the sweet girl at PIT.  Wink
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RE: Best Check-In Experience...

Fri Apr 20, 2007 1:48 pm

In my opinion, the WS chech in at YQQ is very well run. If you check in more that 75 minutes prior to the flight, there is no line at all. It is quick, very quick. Security is always quick and speedy (until about 20 minutes before the flight, as the cafe is outside of security and everyone like to wait there). When you are called up to the gate, it is no more than 30 seconds before you are walking across the tarmac to the 736!  Smile

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RE: Best Check-In Experience...

Fri Apr 20, 2007 11:48 pm

I've checked in with Southwest in GEG, SEA and SAN and they've been very quick, friendly and efficient every time. That's what stands out most to me right now.
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RE: Best Check-In Experience...

Sun Apr 22, 2007 7:42 am

As a PSA, I like to think that the best check-in passengers receive is when either they know you're going out of your way to look after them or more often when you're making an effort to process them as human beings rather than self-loading freight. If the passenger looks friendly, and most of the time you can tell - old people, small children, families - I like to ask about their planned holidays or maybe share a quick story while I'm tagging their luggage - it's not much but sometimes it just makes that customer more relaxed and in the holiday mood.
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