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What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 1:45 pm

What was it that made you love an airline. For me it was the utah jazz who played in the delta center. My favorite team, come on malone, stockton what wasn't to love. Made me familiar with delta then i connected in salt lake city on our way to alaska. I loved the mountains and all the delta tails. That was what me a huge fan. I loved seeing all the delta three holers with the mountains in the backround
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 1:55 pm

Aeroflot and Delta are my two favorite airlines. I love both equally. I flew them constantly from/to Russia and grew to love the service and attitude of the attendants. Even when I was really young, the crew were always great to me and the rest of the kids on board. So I looked forward to each of my flights with both DL and SU. As a matter of fact I still look forward to each of my flights on these airlines. Both treat me very well, and I love how both airlines have evolved over the years.

Now that I study in Salt Lake City, it's nice to have one of my favorite airlines based there. Just cause I seriously HATE Salt Lake as a city, absolutely ridiculous place with nothing to do, I'm happy to know that 10 minutes away there is an airport with many DL planes that can take me far far away from SLC  Wink

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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 2:01 pm

My favorite is Continental, though I'm aware they're not perfect.

For me, I switched from AA because Continental treated me far better. I had a couple of experiences back-to-back that were just horrendous... terrible customer service experience... so I tried Continental, and have only looked back once. And I regretted that trip, as well.

I know that we've all had bad experiences on just about everybody, but Continental treats me right four times out of five.

I hated to walk away from AA... dad used to work for them, and there's a lot of nostalgia there. But, when it comes to who I spend my money with, my money goes to CO... and my elite OnePass account proves it!

Keep flying right, CO!
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 2:16 pm

My favorite was PSA. It was the way the crews were so friendly and didn't take themselves too seriously, and yet never compromised their image of professionalism.

After boarding a PSA DC-9-30 to fly from Tucson to San Jose in 1985, I heard the following announcement: "Welcome aboard PSA flight , from Tucson to Maui. Now that we have your attention, we''d like to acquaint you with the safety features of our aircraft!"

Deserving honorable mention, even though it was a one-time occurrence, is the timeI was aboard a Western 737-200 leaving LAX for SJC. There'd been a significant delay for reasons I no longer remember, and everyone was in a foul humor. Finally, we left the gate and took the active runway. As we started rolling, the Lone Ranger theme was played over the PA system. It completely broke the tension; everyone laughed and began clapping, and all was instantly forgiven.
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 2:17 pm

My airline of choice is CX ... for a couple of reasons.

It started because CX offered (probably still does) the best connections from TPE - JNB, the only carrier that has similar connections is SA through HKG, but SA doesn't fly to TPE anymore, so it's a bit of a risk with what airline they will put you on TPE - HKG.

Then I joined AsiaMiles, and racked up pretty good numbers of miles -- so I tended to stick with CX (loyalty programs obviously worked for me!)

What keeps me flying CX is the service. It's consistently outstanding, although I've had the occassional crew member who's been sub-par!

Prior to CX, I flew MH and SQ a few times. Had an extremely badly handled 31-hour delay on a Friday at JNB on MH ... airport staff disappeared before boarding, and were not on hand to deal with the problems caused by the A/C going mech. I also had a couple flights on SQ with poor service. (I have flown both airlines since, and have no complaints, but the service isn't stellar enough to persuade me to switch.)

CX's FF plan is outstanding -- one of the best I've encountered. Although the miles expire after three years, there are plenty of opportunities to use them before they expire, and the staff have actively searched for available award seats on flights for me when my dates have been flexible.
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 2:28 pm

Not to be a spoilsport here, but this discussion probably belongs in Polls and Prefs, where you will find a thread already in progress on this issue.
Where Did Your Airline Loyalties Come From? (by Yellowstone Apr 15 2007 in Aviation Polls & Prefs)
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 2:36 pm

Continental, hands down! Their customer service, both at the airport and in-flight, are second to none.

Last summer I was booked on an IAH-ANC non-stop flight. Due to the high summer temps IAH was experiencing that day they were soliciting volunteers to take another flight so they could avoid a fuel stop in SEA. I volunteered and was treated as if I had saved the day. The gate agents and supervisor were extremely grateful and thanked me over and over. I also got a $400 voucher i got too!!!

Also last summer i was on a SEA-ANC flight and being 6'5" and falling short on the elite upgrade list, i was seated uncomfortably in seat 28C. During our taxi to take-off, one of the F/A's, walked up to me and whispered in my ear that an aisle seat was open in the emergency exit row. She said that i could move once we reached cruising altitude and that she would come and get me when i could move. Sure enough, she came and escorted me to my new, more spacious seat.

Lastly, I was traveling on a red-eye from ANC-SEA last Thanksgiving eve and had a 3+ hour layover in SEA until my connecting flight to IAH. I was in the aft galley stretching my legs and talking to the F/A's. The very personable F/A's asked me where i was going and i told her i had a layover in SEA, then on to IAH, and finally to MCO. My 3+ hour layover came up in our conversation and she advised me that the very A/C that i was on was continuing on to IAH and suggested that I attempt to go STBY. I did just that and made it as well as an earlier flight to MCO, allowing me to get home to MCO 4 hours earlier on Thanksgiving.

From now on CO, is my airline of choice, even if they are not the least expensive. I will gladly pay a little more for service like this!!!
Go Gators!!!
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 3:08 pm

My favorite is Delta. It actually started when I worked for OH last summer. I loved the hospitality that I recieved, even from an airline in BK and the fact that I was a non-rev. Everybody seemed to be in a good mood all the time, and since then I've been nothing but impressed with them. During the school year when I'm not working for them, I still fly them religiously. I'm also very impressed with the way they're marketing themselves out of BK, and the fact that they're TRYING to become the greatest airline on the planet. I truly believe that they're doing everything they can to make customers happy and win new and old customers alike. I, for one, can say that I am extremely proud to be part of such a family. Even if I am slightly biased.  Wink
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 4:37 pm

Ok well I'll be the first one to list US as my favorite. So far I love US. (Though I have never flown through PHL) Mainly because they fly to my home town JST. Plus PIT used to be a hub and PIT is actually a great airport. (Regardless of what some of you might say) CLT isn't that bad. Not to mention they fly busses. I love the A330, 319/320, granted the new order is keeping me on my toes. I love the new livery, and the fact that they go out of their way to paint their planes in interesting liveries. Such as hub states, retros and football teams. The only time I've ever had an inconvenience, it was all at once. (which was better than having it all spread out) The dedication, and customer service I have received so far has been second to none. Which is why I am a proud member of the Dividend Miles program, and frequent flyer of US.

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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 4:41 pm

Singapore. Service, service, service...even for those of us travelling in goat class.
What the...?
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 4:48 pm

I used to fly CO a lot and called it my favorite airline. Now I prefer United for exactly two reasons: Economy Plus (aboslutely essential) and Channel 9 (gotta love it!). Without Economy Plus I'd be right back to Continental. Probably I'd also go back if CO were to offer a comparably affordable premium Economy class.
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 8:46 pm

My favorite airline was PSA. While living in Pasadena I flew often to Oakland and San Francisco. They had great service and fun. I could not resist their smileliners. My favorite airline right now is Southwest because of their frequencies in Tucson and their Rapid Rewards Program.
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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 10:47 pm

My favorite airlines is Northwest. I remember back in 1998 when we had that snow storm at DTW. Me and my family were waiting for our plane to arrive into the old Davey Terminal. I was only 8 so I wasn't familiar with airline fleets and everything, I just knew the airlines name. Once that DC-10-40 rolled into the gate it was excited. I couldn't wait to get on the plane. I loved all the red tails all over the place and thought I was in heaven.

Also in 2003, I arrived into the McNamara Terminal for the first time. When we arrived I could see the new terminal. Once we got into the terminal I was absolutley amazed. This was one beautiful terminal. We arrived at 11pm so we didn't have much time to hang around but I at least got to see the underground tunnel. These experiences were what made me like Northwest.

Ive been a loyal customer since then. I have never had extensive delays, bad service, crappy flight attendants. Ive always had a good experience with them and that's what really matters.

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RE: What Made Your Airline, Your Favorite Airline?

Thu May 10, 2007 11:50 pm

Northwest was my mom's employer, so we flew them 99% of the time, the other 1% being on routes they don't or didn't fly on at the time. She quit, we lost travel benefits, so I had to start buying my own tickets for my summer MCI trip. First new airline was Southwest. Originally I was supposed to non-rev on United, but that failed after the planes started being oversold, and it was too risky. First thing in my mind when I got the word I was flying WN was "White Trash". Well, I was wrong! Excellent customer service, MDW, don't have to pay for my food and drinks, and low fares (but not always)! Then, I flew CO. Well, CO Connection/Express. MEALS!!! Finally, an airline that still serves meals! They were relatively cheap, and just plain awesome. This summer, I'm flying YX. Just from what I hear, they're already impressing me. We'll just have to see about it firsthand Wink
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RE: What Made Your Airline, Your Favorite Airline?

Fri May 11, 2007 3:38 am

Air Malta because it was the first airline I flew and my Dad arranged for my brother and I to visit the flight deck of the Boeing 720B.
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RE: What Made Your Airline, Your Favorite Airline?

Fri May 11, 2007 6:10 am

My favourite is Monarch... I have flown on them so many times to places I really love, the staff are really professional, great fleet and routes and they make you feel like you're flying legacy when you're actually on charter.
A340-300 - slow, but awesome!
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RE: What Made Your Airline, Your Favorite Airline?

Fri May 11, 2007 9:59 am

Back in the eighties Delta treated their employees like kings and the pax like emperors! So i learned to love their service.
In the nineties service droped largely at DL . But it looks as they are back on track again.

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RE: What Made Your Airline, Your Favorite Airline?

Fri May 11, 2007 10:34 am

AA became my favourite airline in 2003 when I started flying just about only AA. I like them because being from Miami they are my hometown airline and I always liked their fleet and service has been pretty good. And as long as I live in Miami I will fly them most of the time with the trip on the Low Cost airline or big International Airline once in a while.
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RE: What Made Your Airline, Your Favorite Airline?

Sun May 13, 2007 10:12 pm

Lufthansa, hands down. They have a polished, sophisticated corporate image combined with a streamlined, professional, and efficient inflight service product. On longhaul, they really shine. Frankfurt and especially Munich are fabulous gateways into Europe from other intercontinental stations. I recently switched to Miles & More from UA Mileage Plus, and I can still earn status and award miles with UA when I fly domestically in the US anyway.

Delta, though, I have to say has a special place in my heart. I flew Delta BE four times a year between ATH and JFK when I was younger and I still feel like I was practically raised on their 763ER's across the atlantic.
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RE: What Made Your Airline, Your Favorite Airline?

Mon May 14, 2007 12:23 am

Quoting JoeCanuck (Reply 9):
even for those of us travelling in goat class.

That is priceless, and wonderfully descriptive! Do you mind if I use that line occasionally?

For me it boils down to WN, CO, or AA, as I've received exemplary service from all three in "goat class".  

Lack of an early Saturday morning flight out of my home airport keeps WN from getting my nod, so it's down to equipment and hubs: AA's MD-80/757/DFW versus CO's 735/738/IAH...

I love flying on the Mad Dogs and DFW is simply more easy to navigate than IAH, so I gotta go with AA...but by a very narrow margin.

[Edited 2007-05-13 17:24:47]
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RE: What Made Your Airline, Your Favorite Airline?

Tue May 22, 2007 11:32 pm

Quoting JoeCanuck (Reply 9):
Singapore. Service, service, service...

Yes , and Singapore girls too
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RE: What Made Your Airline, Your Favorite Airline?

Wed May 23, 2007 7:02 am

For me it's Qantas and that was because they bought Australian Airlines (ex-TAA) the other domestic airline to Ansett.

I was a huge fan of Australian Airlines, thanks to their "The Way We Do The Things We Do" advertising campaign in the early 1990s.

They folded into QF and QF is now my favourite airline. Service, style, international standing, always something interesting to read about thanks to the unionised workforce, easy to understand Frequent Flyer programme... I could go on, but yes, I like them. Lots.
I do quite enjoy a spot of flying - more so when it's not in Economy!
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RE: What Made Your Airline, Your Favorite Airline?

Wed May 23, 2007 4:59 pm

Best airline for me was and always will be British Caledonian sadly murdered by, sorry, merged with BA in 1988.

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Why so special? In a nutshell as BCal was never allowed to use LHR or rarely allowed to compete directly on routes with BA (and other state airlines), it had to offer a better and superior product. They were the first British airline to use jets on domestic routes - the BAC 1-11 against BA's (or BEA's as it then was) Viscounts and Vanguards. They were the first British airline to offer hot breakfasts and hot meals on domestic and short routes where you were lucky to be offered a biscuit, let alone a meal, on BEA. The Caledonian Girls (as the BCal cabin crew were known) were the crème de le crème, always offering the highest professional standards of service, far better than any carrier (Asian or otherwise), and the Tartan uniforms looked smart and superlative.

Knowing that LGW (their base) would always be second to LHR, BCal went out of their way to attract passengers to use LGW. First, by offering full check-in facilities at London Victoria Station where you could not only check-in your luggage, but relax in the "Super Executive" lounge with a drink before going downstairs to catch a train direct to LGW. Then there was the Gatwick-Heathrow Helicopter link, operated by BCal and jointly financed by BCal and BAA, which could wiz you to/from LHR in 15 minutes.

People who say that Virgin is innovative have forgotten that many of the "new" products Virgin offers were introduced by BCal before Branson even started Virgin Music. BCal offered an enhanced economy class for full fare-paying and frequent flyers. BCal offered airport lounges, exclusively for first class and Super Executive passengers at LGW and some other airports. BCal offered an airport limousine service at LGW and express check-in.

Closely following BCal as my favourite airline would be Wardair Canada. The Wardair experience was something that will never be repeated. Despite originally being a charter airline, they offered a service that rivalled first class on other airlines. Their philosophy was that you never pay for anything on board their aircraft – alcoholic drinks included. Their meals were high-quality restaurant standard – usually either fillet steak or salmon with starter, dessert, cheese, coffee, wine and liqueurs – always served on finest Royal Doulton China with real cutlery and real linen. Seating in their DC10's and 747s was (I recall) 8 abreast instead of the normal 9 abreast, so there was more room for more comfort.

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RE: What Made Your Airline, Your Favorite Airline?

Wed May 23, 2007 5:40 pm

Quoting BCAL (Reply 22):

you know my boss would be very happy with that post of yours BCAL  Wink
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RE: What Made Your Airline, Your Favorite Airline?

Wed May 23, 2007 5:50 pm

bmi will always be my favourite airline because they were my local carrier growing up, and their low-cost subsidiary bmibaby were the first airline to give me a job. When my interest in aviation was developing, it was predominantly British Midland aircraft that I'd see from the viewing gallery at East Midlands. The airline was always known for their high standard of customer service, providing a major competitor to BA on domestic routes out of Heathrow and being innovative with service features. Although of late the airline has been more of a follower than a follow me airline, I think Open Skies and a fiercely competitive shorthaul market are going to result in some positive direction for the bmi group.
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RE: What Made Your Airline, Your Favorite Airline?

Wed May 23, 2007 6:37 pm

Mine is Air New Zealand. Alot of it has to do with national pride, and also because they have gone out of their way a few times for my sake

They ain't perfect, but they are (like many airlines) slowly making progress
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RE: What Made Your Airline, Your Favorite Airline?

Mon Jun 04, 2007 1:31 am

Wardair without a moment of hesitation! I used to fly as an UM from YYZ-YYC and back every summer! I would beg my mom to book me on Wardair! She thought I was crazy, well I was 7 and comparing Wardair, CP and Air Canada. Hated PWA at the time! Every Wardair flight had games and puzzles and wings, plus a travel bag! I have a polaroid somwhere of me getting off a Wardair flight done up in all the cool gear I had collected during the flight! My second choice at the time was CP, I loved orange and then AC L1011 came in 3rd!

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