flew them two times on this route (FRA
, the first time also going on to SCL
). For the price they offer it's definately the best product you can find on this route, given that they fly it with a long-haul a/c and PTVs in all classes. I took them in 2002 and 2005, and unfortunately you could also see a drop in service level there (all for Y Class) - this is what I can remember:
2002: Hot meal with entree choice, one drink round (with the meal), pillows and blankets, PTV with Avod at times crashing.
2005: Cold meal without choice (although still nicely presented and with real glasses for wine), one drink round with it, no pillows or blankets (maybe on request, did not ask), PTV with notably improved software.
F/As always were extremely nice and took time to serve each Y Pax individually, always asking for additional wishes and being slightly irritated when one passenger did not want to have some wine with the meal
I would say it's not a big problem taking them when you're going for leisure. On the other hand, I never had a punctual departure from FRA
with them (though these are snapshots only, don't know how their average punctuality in FRA
is). Check-in also never went smooth (wrong seat assignments, worries about reservations etc.). The longhaul sector is the "risk potential" here, as Viscount already stated.
All in all they managed to impress me with their service as you can see in my nickname
Otherwise - if you're thinking about trying them go for it! Mileage-wise, at least until 2005, they also were very generous, with even these cheap fares eligible for the full amount of miles and nice promotions for first-time purchases via their site (try to get that on IB
"I love flying. I've been to almost as many places as my luggage." - Bob Hope