Not any time soon, according to the experiences I had on 3 out of 4 of the last flights I took. Then again, I haven't travelled a lot lately on many other carriers. I'm flying YVR
with them next week, so I will be interested to see if anything has changed. The two transatlantic flights with them last year were certainly nothing to brag about, as a matter of fact I had seen their level of service drop considerably from the previous year. I read a recent trip report about BA
on the YYZ
route, and that guy seemed to be having a lot better time on his flight than I did on AC
. I have always been a fan of AC
, even when others criticized them, but sad to say the time has come that they are getting bad. They are doing well now, but this is not the time to pull back on the service. New equipment does not mean good service by any stretch of the imagination. If they really improve their service with the introduction of the new equipment, they really will have something. YYZ
is a particular bad station. The lack of communication amongst the departments: customer service, operations and flight crew is nothing short of appalling. There have been a number of times that flights I was booked on became victim to poor communication and lack of customer service. Their BOB is disgusting, and I always make sure I depart on a full stomach. The catering across the Atlantic was nothing to write home about either. I also take a very dim view of not being offered a beverage service before my meal, and find a cocktail particularly unwelcome if it is not presented before the meal. Shame on you Air Canada for not providing such a basic part of the service on a flight of over 6 hours! If it is a matter of cost, I certainly do not mind paying 10 bucks for a couple of cocktails. Smarten up and quit being so tacky.