A lot of hype at the beginning, everyone excited to see and fly in it. After a few years, it too will become routine as the airlines cram more and more seats into it, then it will be about a third of the space up front for the frequent flyers and the few paying F/J passengers, and a cattle car in the back. Pardon me for sounding cynical, but that is in fact the reality of the situation. I love to look out the window, and there will be lovely big windows to look out of. However, that little avenue of pleasure will be closed in favour of those who wish to remaing riveted to their electronic devices.
The only thing a customer should expect for his/her loyalty is good service