I currently at the TZ
First, what WCS says about the crews is true. We have some amazing people! I had the pleasure of transferring from HP
/US and let me tell you, the difference is like night and day! To be honest, I have yet to run into a grumpy FA
or even CAPT. They constantly let us board early and even help us clean the aircraft. You would never see this at HP
As far as the service...
We are a LCC therefore you shouldn't expect much. Water and soft drinks are free and come down the aisle often. Snack boxes are available for purchase and start at $5.95. If you want a pillow and blanket it is $9.95. However, you get to keep them after the flight (the package comes with a neck pillow, blanket and handy carrying pouch - they're actually pretty cool.)
As far as aircraft, the 738 and 753's are in excellent shape. All have leather seating and the pitch is the industry standard. The 752's are a little worn but are still very clean. IFE consists of numerous audio channels and a movie (shown from drop down LCD
screens in the 738's) Regular headphones can be purchased for $5 and "noise canceling" for $9. You will even get a movie on red eye flights.
The 738's that come into KOA are equipped with a business class. Don't buy these when you purchase your ticket online but rather wait until you arrive at the airport to upgrade. Generally, A class will run you $600+ online or you can wait and do the upgrade at the airport for $150 (check in early!) J class will get you a larger seat, pillow and blanket, headphones, two drinks and a snack box. That's all.
has a great product for what you pay. You can generally find a ticket from OAK
for about $300. Not a bad deal.
Hope this helps.