So I have been reading on this forum and other sources about how bad the customer service and baggage handeling were on AZ, especially with all the uncertainty that was going on with their sale. Now I am seeing the lists coming out with the worst airports and FCO is always near the bottom. In some of the articles, there were horror stories about 2.5 hours in line for security to get to the US bound flights.
I picked AZ just because they were the only airline I could get on from IAH to CAI in business class using CO FF miles. Now I am worried!
Any lessons learned or experiences/advice out there that anyone would like to share?
I have a 2 hr layover on the way there, and am actually spending the night on the way back. Is arriving at the airport 2hrs before my flight good enough (10am on a Friday) or should I believe in these stories I have heard and get there even earlier?