I've done the route a couple of dozen times with BA
, lets see if I can remember...
Checkin - Both BA
allow you to checkin online, plus they have Self-Service machines, but I'm not sure whether BA
have any SS
machines at YYZ
. Both BAs and ACs checkin staff are good, I'd have to say ACs at LHR
is quicker, simply because T4
has more flights, making the wait time longer.
Terminals - T4
may not be the nicest looking building, but it's pretty straightforward, going from checkin through security, then you're airside. And there's not that far to walk, but you'll probably have to board a bus for a BA
flight, especially the afternoon flights. The BA
lounges win hands down, if you're in World Traveller then there's plenty of shops and walking to keep you busy. In T3
, it's a bit more rabbit-warren like, upstairs, through security, then a crowded waiting area (if you're in economy, if you're in Exec, the London Lounge is smaller than others but comfortable, complete with a library and comfy seats to watch the planes!), then a long walk most of the way down the pier to the gate. But T3
is being refurbished and the new bits are light and airy, no sign of that in T4
's terminal 1, for AC
, is excellent, spacious, airy, easy to navigate and good waiting areas and lounges. T3
is older, but still nice, the BA
checkin area being next to large windows where you can watch the planes as you checkin, nice touch. After security, the walk to the gate can be quite a way, even more from the Exec lounge. Plus, BA
arrival lounges, of which the BA
is a cut above.
On board - The BA
product is, in all classes, better than anyone else, on average. But FAs tend to be a bit, erm, standoffish, not very relaxed, but very professional. On AC
, the newly refurbished fleet, or new fleet, is excellent, avoid the old 767s, the A333s are fine, even un-refurbished. AC
crews tend to be more relaxed and chatty, but still professional.
get slated for their product, but recent changes, especially with the new and refurbished fleet has created a step-change in quality, especially on the LHR
route. Meanwhile, BA
have the most reliable inflight product and best lounges, but the state of LHR
makes it feel a bit drab.
It's up to you, flip a coin!