Topic Author
Posts: 255
Joined: Sat Dec 24, 2005 7:13 pm

Travelling On Clickair.

Wed May 28, 2008 4:47 pm

Hi guys,
Looks like I will be travelling on Clickair from LGW to SVQ next month. Looking at their website, they are a newish airline (started in 2006) with an all A320 fleet.
I had never ever heard of them before today. Any feedback from you will be appreciated. Are they LCC with BOB, are they usually ontime, do they have designated seating or a mad scramble to board ?
My actual itinerary is MAN-LGW on BA & LGW-SVQ is a IB tckt with the flight operated by Clickair. Are they better than IB or the same or god forbid worse than IB ?
I am not a OneWorld FF, but this will have to be a OW flight. (Though I could try MAN-LGW on BD). Does Clickair have any tieups with other FFPs of Skyteam or Star Alliance ? ( I know I am pushing my luck here )


Posts: 126
Joined: Wed Nov 22, 2006 2:54 am

RE: Travelling On Clickair.

Wed May 28, 2008 5:00 pm

Hi there, clickair in fact is participated by IB, as they transfered to them many former IB routes especially from/to BCN. It is a LCC so do not expect many frills, although IB indeed does not offer much better experience.

The planes are a mixture of old ex-IB 320 and new ones, however with new seating, and a bit more cramped than IB (I think they are fitting 30 rows on them)

You can choose your seat when making the booking via the internet, with some restrictions (i.e. emergency exits, and I think first rows) at an extra cost. Also you pay per each piece of luggage checked in.

Hope this helps
Posts: 777
Joined: Mon Sep 03, 2001 11:13 pm

RE: Travelling On Clickair.

Wed May 28, 2008 6:37 pm

Hi ya!

I flew Clickair Malta-Barcelona and having flown Iberia many times, I think that Clickair is better than what Iberia has unfortunately become.

I haven't flown on Vueling just yet, but everyone keeps telling me how impressed they were with Vueling. For example a friend flew on Vueling from Bilbao to Seville and the purser introduced herself and her crew to my friend during boarding. Another friend flew Vueling Malta-Madrid and his experience was similarly very positive. My brother's also flying Vueling Malta-Madrid and I'm looking forward to hearing his review... and hopefully I'll fly Vueling myself some time soon. I really hope that Vueling keep their Madrid-Malta link for the winter season. My apologies for going OT, but has anyone got news about VY flying MAD-MLA this winter? Thanks.

Saludos from Spain,


[Edited 2008-05-28 11:38:47]
Posts: 139
Joined: Fri Apr 20, 2007 7:17 am

RE: Travelling On Clickair.

Wed May 28, 2008 7:44 pm

Quoting AI (Thread starter):
Looks like I will be travelling on Clickair from LGW to SVQ next month. Looking at their website, they are a newish airline (started in 2006) with an all A320 fleet.
I had never ever heard of them before today. Any feedback from you will be appreciated.

1. Clickair was created by Iberia and Nefinsa (the owner of Air Nostrum, which is the regional franchisee). Even if there are 5 partners involved - Iberia, Nefinsa, the construction & services group ACS, the charter airline & touroperator Iberojet, and the equity fund Quercus -, each one with a 20%, only Iberia and Nefinsa paid almost the 80% of the 120M euros of capital. That's why Iberia has an option to buy the shares of ACS, Iberojet, and Quercus, and currently would receive the 80% of the dividends of the airline, if they had had positive results.

2. Clickair's main base is Barcelona, where they also have the headquarters. In 2007 the also opened what they call "sub-bases" in Valencia, Sevilla, and Bilbao. A sub-base is an airport where some crews are based, but there are no aircrafts being base there: they just "sleep" one night in a sub-base, and then the next day they are again sleeping in BCN.

3. The fleet is 26 A320. Some of them are inherited (ex-Iberia with new LCC seats and configuration), and others are brand-new (but ordered by Iberia). They have an "all tourist class" cabin with 180 slim Recaro seats (imagine the pitch). They are good once you are sat, but it's difficult to reach your seat.

4. Clickair took almost everything at BCN airport which was previously operated by Iberia (except Madrid, Paris, and London). They did that in less than one year. Like this, Iberia could transfer more than 30 aircrafts to Madrid, where they were needed. They don't fly MAD, which is the hub of Iberia.

5. Clickair has the second lowest costs of Europe, after Ryanair and before EasyJet. In order to do that, they use the infrastructure of Iberia (handling, maintenance, Frequent Flyer Program, sales through Amadeus with IB-coded flights) and their own employees, which are mainly juniors. Moreover, the aircrafts are heavily squeezed: they start flying by 6 or 7am, and they keep "dancing" up to 11 or 12pm with just 30 minutes pauses between the landing and the next take off. (LHR and LGW need more time.)

6. Even if the first months were a bit problematic because the airline only had 3 aircrafts (so guess what happens when one went to the hangar) and no expertise, now they do a good job. They have some frills:
- "Click&Fly": you can print your boarding passes and select the seat you want at the time of the purchase.
- "Premium Plus seats": the 3 first rows have the middle seat empty. (you have to pay a surcharge)
- "Premium seats": some seats (emergency seats with more pitch) are eligible if you pay a surcharge
- Iberia Plus points: you get IB Plus points regardless of the fare paid BUT you need to identify yourself as a cardholder at the time of the purchase.
- The have a free magazine called "Click", which they publish each two months.
- They fly to main airports.
- They don't use buses to board the passengers when bridges are available.
- They fly to LHR. Unfortunately, it's not the case of the LON-SVQ route, that goes to LGW.

7. In 2007, they were awarded as the best new LCC in Europe.

8. Clickair follows the European LCC style: point-to-point operations, BOB service, & baggage surcharges (if your ticket is an IB5xxx, I'm not sure but I think that you get 20kg for free, but I'm not sure). They always have "everything", but the prices seem high for many customers. (They are not higher than any other airline in Spain, but apparently UK carriers charge lower prices). The sandwiches look dry but taste good and fresh.
However, trust me... if you ask for a glass of tap water, they'll give you a glass from the bottles that the airline gives to the crews.

9. Their call themselves as the "british airline" (in terms of on-time performance). They are really good performing on-time flights. Last year, they were the most punctual airline in Spain with a 94% on-time ratio.

10. Right now, they are preparing a merger with Vueling, the other Spanish LCC airline. Clickair will be shallowed by Vueling, that will keep its identity and product, but Iberia & Nefinsa will take the majority of the capital of Vueling.

==> My opinion: Clickair is a good carrier, but they are a LCC. They are far better than Ryanair, and better than EasyJet, but far worse than Iberia, regardless what some passengers are used to say. It's a complete different concept: one is a point-to-point LCC and the other one is a hub-and-spoke legacy carrier.
The crews are very young and nice (the FAs are all female, and they are either like models or rubbish, there is no middle point). The pilots are from all over Europe (mainly Spaniards, but also from Portugal, France, the Netherlands...).
Punctuality is high. The flight is generally good BUT sometimes you get a group of high-school kinds (typical LCC customers) and it's very noisy. Expect a friendly but basic service: safety demo, food for purchase, duty free, and no much more. If you ring the bell, the FAs come very fast.
The aircraft is usually clean but the toilers sometimes not, since with only a 30 min, of course they cannot clean it. (However, it's the same as in Vueling, EasyJet, and Ryanair.)

[Edited 2008-05-28 12:46:59]

[Edited 2008-05-28 12:48:46]
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RE: Travelling On Clickair.

Wed May 28, 2008 8:42 pm

I love to fly, but i couldn't wait to get off my Clickair flight BCN-DUB last September.

The a/c was new, the cabin crew well-dressed, but every single employee I had contact with that day was simply rude and disinterested (and I'm the nicest guy on earth  Wink )

check-in at BCN was chaotic - I was 1kg over-weight with my bag (transferring to EI DUB-LAX, but as we all know, don't expect a LCC to be impressed by interlining, even though it was an IB codeshare, and AFAIK IB do interline with EI) so I was sent to the 'excess payment counter'

agents there sat chatting for ages (queue of 10 of us) before helping any of us - I brought out my cheeriest 'Buenos Dias' (my Spanish ain't bad after 11 years in Los Angeles) and received no response, but she did manage to snatch the coupon form my hand and bark the price at me through the window.

she ended up charging my card for double the amount and then couldn't (or wouldn't) refund the second mistaken transaction (USD110 for 1kg overweight?!!?)

a/c was clean and new, and the seatpitch was narrow, and if you are 6' or taller, you will have to sit bolt-upright because their hard-shell seats don't allow any give for your knees

ok, ok it's a low-cost carrier - you get what you pay for, and I knew what to expect - but the entire experience was just low-quality (IB on DUB-MAD was great though!)
Topic Author
Posts: 255
Joined: Sat Dec 24, 2005 7:13 pm

RE: Travelling On Clickair.

Thu May 29, 2008 10:40 am

Thanks guys for all your comments.

Posts: 751
Joined: Wed Nov 10, 2004 6:18 pm

RE: Travelling On Clickair.

Thu May 29, 2008 1:19 pm

I've flown them for the first time in early April from ORY to VLC and I was very happy with the experience, considering I paid a mere 60€ for the return ticket. Got 2 very recent regs conforming to their specs. Search for Clickair in the trip reports section of the forums on this site and read my piece of literature on the subject.

Enjoy your flight!
I want the European Union flag on!

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