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readytotaxi
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Which Airline Has The Best Website?

Mon Nov 17, 2008 5:30 pm

Doing a search this question does not seem to have been asked for 6 years or so.
Who is it?
Who gives the best customer service/experience via their website.
How easy is it to make/amend/cancel a booking.
Claim mileage/spend mileage/pick a seat.

Which one seems to offer the best all round service MOST of the time?
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packcheer
Posts: 134
Joined: Thu Nov 06, 2008 8:28 pm

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 5:55 pm

I prefer Delta's website the majority of the time. It provides the most information, it is almost always accurate from my experiences, and they have a large amount of service and options out of RDU so they make a good choice for connections when traveling.

On the flip side,websites like Airtran and Southwest are simple, easy to use, and accurate, so they are a good choice also.
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burnsie28
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Joined: Mon Aug 02, 2004 1:49 am

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 6:11 pm

I like NW's simple and easy to use, and by far the easiest to find things. DL's website is ok, they should of centered it and I wish they would fix the problems with searching for things.

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sandyb123
Posts: 745
Joined: Mon Oct 15, 2007 9:29 pm

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 6:15 pm

Hands down Emirates Airline website IMO. Well designed, full of information, great functionality and easy to use. I love it!

Sandyb123
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SkyyKat
Posts: 141
Joined: Wed Nov 05, 2008 6:58 pm

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 6:15 pm

I would have to nominate www.lot.com for the eastern European side. Great website, easy to use and all of the information you need, even the bio's on their top pilots and their achievements.
 
PGNCS
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Joined: Sun Apr 15, 2007 5:07 am

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 6:19 pm

Here in the US I really like the NW site; I also think the DL site has become much better with the last update.
 
ANITIX87
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RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 6:47 pm

I love CO's website. Very easy to search flights, good flight tracker, and a great flight status for when you're curious where your aircraft is coming from, which tail number, what seats are free, etc.

From Europe, I'll say LX's site it among the best. Very simple and clean in the typical Swiss way, and very easy to find what you are looking for. I just wish their route map were interactive.

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744
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Joined: Mon Aug 13, 2001 9:21 am

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 7:30 pm

www.aircanada.com

Air Canada get's my vote!! Wonderful website just like a wonderful airline. Way to go AC!!
 
113312
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RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 7:53 pm

If Southwest Airlines meets your travel needs, their website is fast and easy especially if you create a profile and are a Rapid Rewards member. There are no other sites that display all of your fare options and allow booking and checkin all nearly to departure time. I often book, check in, and head out the door for a last minute flight.
 
LNv22
Posts: 116
Joined: Thu Mar 20, 2008 12:53 am

RE: Which Airline Has The Best Website?

Mon Nov 17, 2008 8:14 pm



Quoting Readytotaxi (Thread starter):
Who gives the best customer service/experience via their website.
How easy is it to make/amend/cancel a booking.
Claim mileage/spend mileage/pick a seat

I must say BA and EK. Both are very easy to use, and gives you a lot on information. I especially like that you so easily can change parameters on class and dates and get this updated instantly, after you've done a price search. BA's site does this well.

What I don't like that much is CO. Looks a bit old and outdated..  duck 
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burnsie28
Posts: 5035
Joined: Mon Aug 02, 2004 1:49 am

RE: Which Airline Has The Best Website?

Tue Nov 18, 2008 4:15 am



Quoting LNv22 (Reply 9):
What I don't like that much is CO. Looks a bit old and outdated..

Very early 2000's ish I would agree.
 
B747forever
Posts: 12855
Joined: Mon May 21, 2007 9:50 pm

RE: Which Airline Has The Best Website?

Tue Nov 18, 2008 4:21 am

BA is one of the best websites. Very easy to use!!
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PHXmd80
Posts: 78
Joined: Mon Sep 17, 2007 10:53 am

RE: Which Airline Has The Best Website?

Wed Nov 19, 2008 12:16 am

LH and VX tie IMO.

PHXmd80
 
KU747
Posts: 157
Joined: Fri Mar 28, 2008 12:22 am

RE: Which Airline Has The Best Website?

Thu Nov 20, 2008 9:48 pm

I think BA has a very good and easy website, you can do so much in it. change seats, request meals, refund, change travel dates, redeem miles ....etc. I'll give them 5 stars.
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iliribdl
Posts: 574
Joined: Wed May 30, 2007 7:34 am

RE: Which Airline Has The Best Website?

Fri Nov 21, 2008 5:06 pm

Lufthansa has the best.  Wink
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isitsafenow
Posts: 3413
Joined: Sun Feb 01, 2004 9:22 am

RE: Which Airline Has The Best Website?

Fri Nov 21, 2008 5:35 pm

The easiest has to be Southwest. Stevie Wonder could find his way around that one.
NW is simple but I think DL could improve a little. Its good, but the braintrust at DL can
do better.
safe
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44k
Posts: 170
Joined: Thu Aug 23, 2007 2:07 pm

RE: Which Airline Has The Best Website?

Sat Nov 22, 2008 5:40 pm

www.aa.com by far.

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