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readytotaxi
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A Cabin Crew Question, Manners?

Fri Dec 19, 2008 5:36 pm

To you wonderful people out there who day after day look after us I was wondering if you had noticed an increase or a decline in manners, "Please & Thank you"
Is it more noticeable in different parts of the cabin, First,Club Economy.
Or is it and age thing, perhaps certain countries are better at it than others?

Just wondered what you noticed being at the front line.  Smile
you don't get a second chance to make a first impression!
 
planeguy727
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 6:26 pm

I don't know about the F/As, but as a passenger I try my very best to say hello on boarding, say please and thank you, and wish the crew a pleasant (morning, afternoon, evening) when exiting the aircraft.

You all work very hard and should be better appreciated for your efforts!
I want to live in an old and converted 727...
 
PanAm747
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 6:57 pm



Quote:
I don't know about the F/As, but as a passenger I try my very best to say hello on boarding, say please and thank you, and wish the crew a pleasant (morning, afternoon, evening) when exiting the aircraft.

Agreed - there is NO excuse for bad manners, no matter how badly your day has been. A little courtesy goes a LONG way!!

Quote:
You all work very hard and should be better appreciated for your efforts!

Again, doubly agree!! Unfortunately, most flight attendants nowadays have to be vicious, mean, and cruel hall monitors making sure that the passengers attempting to avoid the checked bag fees by taking the kitchen sink in their carry-on don't become bin hogs and force others to check bags. I'm sorry that it has come to this - I do feel sorry for you!!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
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Stitch
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 7:03 pm

As a passenger monitoring my fellows, I don't see much in the way of "bad" behavior, but I do see a great deal of "indifferent" behavior.

And by that I mean the "little courtesies". When greeted at boarding, people not acknowledging the greeting (though the majority do). When meal selection is being taken, folks just give their requests with no "thank you" at the end. No "yes, please" when asked for refills on sides or drinks, just a nod or grunt or even just raising the glass towards them.

I don't see it as a "servant mentality" but more as a "service mentality". The FAs are viewed as there to provide a service and as long as they are providing it, there is no reason to interact with them in a more sociable or...gracious...manner.
 
mauiman31
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 7:08 pm



Quoting Planeguy727 (Reply 1):
as a passenger I try my very best to say hello on boarding, say please and thank you, and wish the crew a pleasant (morning, afternoon, evening) when exiting the aircraft.

Me too. I always greet the crew at boarding, if possible, even if they don't initiate it. And offer "thank you" and "please" for service - sitting up front or in back. And yes, my observation (and I primarily travel US domestic) is that I am in the minority in doing so.

Quoting PanAm747 (Reply 2):
there is NO excuse for bad manners, no matter how badly your day has been. A little courtesy goes a LONG way!!

Yes!!!!
 
TomFoolery
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 8:03 pm

There are a lot of passengers, who have flown many years, who remember how the industry used to be. They have seen the services offered by the airlines slowly erode away.

The offerings of the US airlines are on par with the train. Where there is nothing left to make the consumer feel welcome on board, it is no wonder that travelers have become so jaded.

Your first exposure is to a cold internet page. Then, at the airport, you are referred to a computer terminal, and invited to check yourself in. In the event that you manage to evade the kiosk, the check-in line guard will point you to a seemingly endless line, which is YOURS. As you finally make your way to the counter, the agent ruthlessly quizzes you as to why you chose to bother him or her, rather than using the kiosk. As you go for your boarding pass, the agent pauses and says, that bag will be $25, and we don't accept AMEX. Cash? Oh, they don't make change, you will need to go to the ticketing counter "down there".

Once ticketed, you go through a security check, and as luck would have it, has 2 laptops, and countless other crap along with him, and of course- he needs 3 tries to make it through the metal detector, only after taking forever to unpack all of his electronic gear at the last minute.

Boarding time. Ladies and gentlemen, now boarding rows 35-47. Now rows 1-33. "Im sorry, we have not called row 34. Please take a seat, and allow others passage." As you make the walk-of-shame to the seat 'over there', your row is called.

Welcome on board, sir. We are sorry, all bins are full. We will need to check that for you. Unfortunately, that will be $15.
"WTF?" you inquire. "Normally it would be $25, but in your case, we are willing to give you a break....

While good manners and civilized behavior should be the norm, please understand that when there is nothing good to say, sometimes it pays to say as little as possible. We know it is not the FA. Rather it is the product that the FA and the rest of the crew represent.

With today"s technology, sometimes the crew's greeting sinks into the same oblivion as does the "thanks for booking your tickets with www.airtickets.com"

tom
Paper makes an airplane fly
 
a318
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 8:35 pm

Let me put it like this- last week I got up from my jumpseat after take off to start the service and on my way back to the galley, a man snapped his fingers at me and told me to get him a sprite. That was the one time I actually flat out said no to a passenger request.
Welcome aboard!
 
TDubJFK
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 8:50 pm



Quoting PanAm747 (Reply 2):
Unfortunately, most flight attendants nowadays have to be vicious, mean, and cruel hall monitors making sure that the passengers attempting to avoid the checked bag fees by taking the kitchen sink in their carry-on don't become bin hogs and force others to check bags. I'm sorry that it has come to this - I do feel sorry for you!!

No, F/As don't "have" to become vicious, mean, cruel hall monitors as you put it. It's only the bad ones out there that feel it's their right to act this way. The real professional ones realize that you don't treat your paying customers that way. There is never an excuse for any customer service employee regardless of the type of business ever barking at a customer.

And remember - flying sucks worst for the passengers. The people paying for the "privilege" or being transported like cattle and being nickled and dimed to death at the same time.
FLOWN: 744,742,M11,D10,L10,763,762,752,707,D8S,DC8,72S,727,738,734,733,732,M80,D95,D93,F10,B11,F28,F27,DH7,DH8,SH6,EM2
 
WAC
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 9:10 pm

I first always say thank you and please and I try most of the time to say in the native tongue of the carrier. Also I think it is very important to take off you earphones when being served by the crew...this respect. At the end of flight I always say thank you very much...regardless of service standard or if it s a low cost or full service...flight crew are human beings and you
should respect them as human beings even AZ crew!
 
PanAm747
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 9:18 pm

TDub, I'm going to strongly disagree on both points. Being a flight attendant now means that instead of welcoming aboard passengers, you have to explain to virtually every single passenger entering the plane why they can only put one bag up in the overhead, one thing under the seat in front of them, and then keep their coats on their laps throughout the entire flight.

That's because the airlines have decided to charge for everything, and in order to avoid a $15 checked-bag fee, passengers are bringing everything on-board, thinking there will be plenty of room for all their stuff up top. On my four flights, not only did the flight attendants have to say this over and over and over (and over and over and over!!), but they physically had to enforce this policy by stopping people from just piling stuff in.

As for them being vicious and cruel, from a passenger perspective it's rough being treated like Osama Bin Laden from the moment you walk through the airport to the time you're finally in the McDonald's paying $7 for a BigMac to the time you're told EXACTLY where to place items you brought on, I agree. However, if you had to be the enforcer of the most unpopular rules and procedures ever put forth on travellers, you'd be damn cranky yourself. The bean counters at the airlines may think that this is the greatest invention for airlines since getting rid of travel agents, but for flight attendants it has made their job hundreds of times worse.

I don't approve of the decisions, and I wish that flight attendants could be assistants in boarding instead of bin-hog monitors, but that's life in the airlines now. Extraordinarily sad.
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
WNCrew
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 9:20 pm



Quoting TDubJFK (Reply 7):
And remember - flying sucks worst for the passengers. The people paying for the "privilege" or being transported like cattle and being nickled and dimed to death at the same time.

To play devil's advocate... the passengers ARE the ones dictating the market based on what they are and ARE NOT willing to pay for. If the majority of the country were willing to pay a realistic fare from coast to coast (and not expect $200 to be the NORM... much-less a deal) then the airlines COULD offer more service. NOT that airlines aren't to share in the blame for mismanagement.... but there's some form of "blame" to be shared by BOTH sides.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
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seabosdca
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 9:34 pm



Quoting TDubJFK (Reply 7):
There is never an excuse for any customer service employee regardless of the type of business ever barking at a customer.

This is the mentality that makes customer service an impossible business. It's wrong, but it seems to have taken firm hold in America.

Any business transaction is a two-way street, to which both sides need to consent. The customer is not lord and master because he happens to be providing the cash rather than the service in the transaction. If more service providers would enforce rules against misbehaving customers, instead of shrugging their shoulders and saying "the customer is always right," life would be much better for 99% of customers and staff alike.

Imagine how much nicer air travel would be if customers knew their carry-ons actually had to fit, or that they would be denied boarding if they tried to board early, and didn't try stupid tricks as a reslt.
 
WNCrew
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 10:27 pm



Quoting SeaBosDca (Reply 11):

Imagine how much nicer air travel would be if customers knew their carry-ons actually had to fit, or that they would be denied boarding if they tried to board early, and didn't try stupid tricks as a reslt.

While I DO think the airlines could do a much better job even to the NICE customers, but I think you're onto something. You know as much as I read here on A.net, I NEVER read a post from a pax admitting to EVER doing wrong. As a crewmember I FULLY admit that some of my colleagues probably shouldn't be in the customer service industry and that certain situations probably could've been handled better but nobody ever admits to making their own experience worse, nobody ever admits to being difficult to the crew, to bring MORE than their share of carryons... etc etc.

If people really REALLY made an effort to be pleasant, FOLLOW THE RULES (instead of trying to convince FA's and the airline that they don't apply to them) and just generally followed outlined guidelines... I think service overall would improve! It's VERY much a two-way street and I think it would make a difference.

.....and before ANYONE accuses me of "siding with the airline), remember; ALL crew have been pax, but not all pax have been CREW. I truly DO see both sides of the story, and the old adage, "The customer is always right" applied only in 1950 when people dressed, behaved and expected appropriately. Nowadays people throw it around and it's no longer fitting of our current society.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
GT4EZY
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 10:42 pm

It really does depend on the type of passenger and the route aswell.

In general, most passengers will acknowledge my greeting on boarding. Some choose not to acknowledge. Sometimes this is because they are shy or some other reason but not neccessarily because they mean to be rude. In this type of instance I always ask an open ended question to which they usually have to answer. There are then some "stroppy" arsy types who just choose to ignore you because they just don't want to acknowledge you.....until they want something. Then the shoe is on the other foot.  Wink

Believe it or not, again generally speaking, I often find that the rudest passengers are those between say 45 and 65.

As for enforcing rules and regs; passengers don't often see the whole picture and they sometimes just don't understand. With others, they just plain hate being told what to do however nice you might ask them.
Proud to fly from Manchester!
 
LoveTheSkies
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 10:49 pm



Quoting Readytotaxi (Thread starter):
To you wonderful people out there who day after day look after us I was wondering if you had noticed an increase or a decline in manners, "Please & Thank you"
Is it more noticeable in different parts of the cabin, First,Club Economy.
Or is it and age thing, perhaps certain countries are better at it than others?

No more or less than anywhere else in society. A jerk is a jerk, is a jerk!!
I don't stoop to their level. I was raised well and I have manners. Just about every passenger I welcome on the aircraft has a smile for me, a warm "Hello", or a "How are you today?" The ones that don't, don't ruffle my feathers! It's their loss. I think of them as being miserable for one reason or another and I pity them instead of getting myself worked up over it. A lot of times they come around and walk off smiling.
 
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DocLightning
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 11:00 pm



Quoting WNCrew (Reply 10):

To play devil's advocate... the passengers ARE the ones dictating the market based on what they are and ARE NOT willing to pay for.

And WN manages to satisfy that market while keeping happy, smiling, polite, friendly employees.

How do they do that?
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
Speedbirdie
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 11:14 pm

Wow I wish I had all you guys on some of my flights.
I am really sick of passengers these days being rude and treating us like
we are there to just plainly serve their needs.
It made my week yesterday when a little girl got on board, about 6 years old
and gave me a hug and a huge smile! Wow..
What happened to manners, courtesy and respect?  Sad
Never give up..
 
FlyEmirates
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RE: A Cabin Crew Question, Manners?

Fri Dec 19, 2008 11:50 pm



Quoting A318 (Reply 6):
a man snapped his fingers at me and told me to get him a sprite

Best not to work at EK, my recent MAN had about 500 instances of that, with a call bell ringing every 3 seconds, with a 'give me' 'i want' 'i need'. Manners have gone out the window, so have the smiles. Flying isnt what it once was
 
GDB
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RE: A Cabin Crew Question, Manners?

Sat Dec 20, 2008 12:06 am



Quoting Speedbirdie (Reply 16):
I am really sick of passengers these days being rude and treating us like
we are there to just plainly serve their needs.
It made my week yesterday when a little girl got on board, about 6 years old
and gave me a hug and a huge smile! Wow..

This innocent has yet, perhaps, to develop the self centered/self-righteous, jadedness, 'out of my way' attitude, exposure to anti airline propaganda (especially for your one!) of many adults.
And, putting my amateur shrink head on, maybe not influenced by the 'bullying is funny and good' stance of certain 'reality' shows.
 
WNCrew
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RE: A Cabin Crew Question, Manners?

Sat Dec 20, 2008 12:07 am



Quoting DocLightning (Reply 15):
And WN manages to satisfy that market while keeping happy, smiling, polite, friendly employees.

How do they do that?

Because they teach us that the customer is NOT always right and that we shouldn't tolerate undue rudeness or noncompliance JUST because someone bought a ticket. By knowing we aren't expected to deal with jerks who are jerks just for the sake of being jerks it takes a lot of pressure off of our shoulders and makes us enjoy the work we do! It also makes us WANT to work harder for those who ARE kind, well-mannered and DO appreciate the work we do! That's how!
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
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seabosdca
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RE: A Cabin Crew Question, Manners?

Sat Dec 20, 2008 12:16 am



Quoting WNCrew (Reply 19):
Because they teach us that the customer is NOT always right and that we shouldn't tolerate undue rudeness or noncompliance JUST because someone bought a ticket. By knowing we aren't expected to deal with jerks who are jerks just for the sake of being jerks it takes a lot of pressure off of our shoulders and makes us enjoy the work we do! It also makes us WANT to work harder for those who ARE kind, well-mannered and DO appreciate the work we do! That's how!

This response makes me want to fly WN.  thumbsup  This is what customer service is about.

Now if 1) you all would fly to some useful airports and 2) you'd assign me a seat, I'd be right on it... Big grin
 
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readytotaxi
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RE: A Cabin Crew Question, Manners?

Sat Dec 20, 2008 5:06 pm



Quoting Speedbirdie (Reply 16):

Nicely put, hope you are on my next flight, 2037 21stJan
you don't get a second chance to make a first impression!
 
ShyFlyer
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RE: A Cabin Crew Question, Manners?

Sat Dec 20, 2008 11:40 pm



Quoting GDB (Reply 18):

Quoting Speedbirdie (Reply 16):
I am really sick of passengers these days being rude and treating us like
we are there to just plainly serve their needs.
It made my week yesterday when a little girl got on board, about 6 years old
and gave me a hug and a huge smile! Wow..

This innocent has yet, perhaps, to develop the self centered/self-righteous, jadedness, 'out of my way' attitude, exposure to anti airline propaganda (especially for your one!) of many adults.
And, putting my amateur shrink head on, maybe not influenced by the 'bullying is funny and good' stance of certain 'reality' shows.

I think you're pretty much right on the mark. And it's not only prevalent in air travel, but just about anywhere you go.

I hate the way this sounds, but I think generally speaking, society is becoming more and more arrogant and self-centered. All about me, everyone else be damned, so to speak.

People who complain about service should look at themselves first. It sounds cliche, but a smile and a sincire thank you go a long way. I've seen it in action.
I lift things up and put them down.
 
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DocLightning
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RE: A Cabin Crew Question, Manners?

Sun Dec 21, 2008 12:14 pm



Quoting WNCrew (Reply 19):

Because they teach us that the customer is NOT always right and that we shouldn't tolerate undue rudeness or noncompliance JUST because someone bought a ticket. By knowing we aren't expected to deal with jerks who are jerks just for the sake of being jerks it takes a lot of pressure off of our shoulders and makes us enjoy the work we do! It also makes us WANT to work harder for those who ARE kind, well-mannered and DO appreciate the work we do! That's how!

 bigthumbsup 

Uh huh! It amazes me that more carriers don't look to WN more.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
TDubJFK
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RE: A Cabin Crew Question, Manners?

Sun Dec 28, 2008 5:37 am



Quoting Speedbirdie (Reply 16):
What happened to manners, courtesy and respect?

As a F/A -or any customer service employee (which, I'm sorry to remind you that you are -first and foremost), .... you don't get what you don't give.

And as the employee in any customer service-type setting, it's your responsibility to create the atmosphere for your customer. So smile first. It's your job.
FLOWN: 744,742,M11,D10,L10,763,762,752,707,D8S,DC8,72S,727,738,734,733,732,M80,D95,D93,F10,B11,F28,F27,DH7,DH8,SH6,EM2
 
iairallie
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RE: A Cabin Crew Question, Manners?

Sun Dec 28, 2008 9:37 am

I mostly have military pax these days when I am working and they have wonderful manners. I really appreciate the young men who thanked me for working on Christmas day. Several approached me and earnestly thanked me for spending the holidays away from my family to bring them home. All I can say is it was my pleasure and I had fun doing it. My sacrifice was very very minor compared to theirs.

I have noticed as a passenger an increase in crazies. I also though see examples of civility, kindness, and good breeding on every flight. People helping others with bags in the bin, people switching seats without being asked to accommodate separated families, people helping others with luggage at the baggage claim. So civility is not dead.
Enough about flying lets talk about me!
 
airmale
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RE: A Cabin Crew Question, Manners?

Sun Dec 28, 2008 10:14 am

Well, it really comes down to this: "BE THE CHANGE YOU WANT TO SEE!!!"


Simple, no?
.....up there with the best!
 
skygirl
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RE: A Cabin Crew Question, Manners?

Mon Jan 12, 2009 2:40 am

This... is going to say a lot more than I'd like to.

Quoting TDubJFK (Reply 24):
As a F/A -or any customer service employee (which, I'm sorry to remind you that you are -first and foremost), .... you don't get what you don't give.
And as the employee in any customer service-type setting, it's your responsibility to create the atmosphere for your customer. So smile first. It's your job

For the record, I would like to say that they didn't train me for 6 and a half weeks to serve a coke. The FAA doesn't require 1 of me for every 50 people to hand you pretzels. I will smile and treat everyone on my flight the way I want to be treated regardless of where you are sitting, your status with the company, or how much you paid for the ticket. But my job - first and foremost - is safety. I will agree that this doesn't mean that I have to completely deny being nice.

Quoting ShyFlyer (Reply 22):
People who complain about service should look at themselves first. It sounds cliche, but a smile and a sincere thank you go a long way

It's not cliche. I just wish more people would apply this lesson. I don't know how many times I've walked down the plane picking up trash, and as they shove it at me, not even acknowledging my existance, I say thank you. That's right. I've thanked people for their trash.

Quoting TDubJFK (Reply 7):
And remember - flying sucks worst for the passengers. The people paying for the "privilege" or being transported like cattle and being nickled and dimed to death at the same time

Alright, I know it seems like Im picking on you, but I'm not. I'm picking on your ideas. I grew up flying. Heck, I still travel like crazy. I nonrev the heck out of my days off. And I'm not going to say that flying sucks worst for the passengers or the flight attendants. Yes, the people paying have to put up with a lot of shit. Does this mean that I deserve to be slapped across the face by a lady because we had a plane change and now she has to sit in the last row? What about working a 14 hour day on 5 hours of sleep and thanks to the time change, what was a 3 am wakeup call felt like a 1 am wake up? Like I said, I won't say it is worse for either group of people. It's bad all around.

Quoting A318 (Reply 6):
last week I got up from my jumpseat after take off to start the service and on my way back to the galley, a man snapped his fingers at me and told me to get him a sprite.

I hate to say it but I can top it. I was standing in the aisle, AED in one hand, MR Bag in the other, and had a guy grab my skirt and ask for an orange juice.

Quoting Readytotaxi (Thread starter):
Just wondered what you noticed being at the front line

Alright, here goes. I get poked when people want something (despite having a name written on the front of my apron). I wake up early after short nights and work 14 hour days. I push a 300 lb cart at 35,000 ft in a pressurized metal tube hurling through the air at 500 mph powered by jet fuel. And as previously stated, I thank people for their trash. And Im sure I sound horribly bitter, but I'm not. Anyone that has ever flown with me knows what a goofball I am. They know that even on the roughest of days I'm there with a genuine smile on my face because there is no where else I'd rather be. It's a rather thankless job and yet it's what I do. Sure the benefits are nice, but benefits are no reason to stay in a place where you aren't happy.

However - here is my list of things that I wish passengers would do or not do that would make me happy...

- Acknowledge us as people. Underneath the uniform I am a real person, and I have real feelings, and when you treat me like shite, it hurts. Especially when I'm following FAR's and you call me worthless for doing my job.
- The galley is our office. It's small. And it's filled with your trash. But it's still our office. I work there. I eat there. I live there. I don't come into your office and do yoga. I don't make out with people in your office. I don't fart in your office. I understand that we are cramped up on each other, but please try and respect my office. Please.
- Don't argue with me about the seatbelt sign. I have to tell you it's on. The government says so. I can't give you permission. That said, I cannot break your arms and drag you back to your seat. In the time it takes you to argue with me about the sign, you could have peed and been back in your seat.
- Please please please please please don't tell me about the most personal aspects of your life. I know you most likely won't see me again, but I don't want to know about your itchy fungus. Or the sex you had last night. Or anything along those lines. I won't tell you about my life either. Sound good?
- Also up there on the list of please's. PLEASE!! PLEEEEAAAAAAAASE!!!! Pretty please with whipped cream from the first class sundae service don't touch me. Don't poke me, and don't grab my skirt, because that is not my name. It hurts, and it's offensive, and I don't like it. I don't poke you. I don't grab your pants and tug at it to get your attention. I know that you want a coke, but there are other means of getting my attention. I much prefer the constant ding of the call button to people touching me.
...Now they face an even greater danger...Tyrannousaurs in F-14's!!
 
mal787
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RE: A Cabin Crew Question, Manners?

Mon Jan 12, 2009 3:47 am

I always say hello good bye and thank you to all airline employees from check in through. on a recent Qantas flight form Sydney to London i made a point of calling the CSM over and making a comment on the cabin crew in the J cabin for that flight, they where the best crew I had seen on a flight in a long time. for info the flight was QF 1 on the Bangkok to Londonn leg 10th November 08. i hope I get to see the same crew again when I go to Singapore next month.

Ps I did send a letter to QF with this as well as I feel that managment needs to know when Any empolyee gives 110%

MAL787
BN2 Metro, 402,404, Conquest, king air, 707,727.200, 732,733,734,735,736,738,757,762,763,742,743,744, MD11, DC9,Westwind
 
airnewzealand
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RE: A Cabin Crew Question, Manners?

Mon Jan 12, 2009 8:34 am



Quoting Mal787 (Reply 28):
always say hello good bye and thank you to all airline employees from check in through. on a recent Qantas flight form Sydney to London i made a point of calling the CSM over and making a comment on the cabin crew in the J cabin for that flight, they where the best crew I had seen on a flight in a long time. for info the flight was QF 1 on the Bangkok to Londonn leg 10th November 08. i hope I get to see the same crew again when I go to Singapore next month.

Ps I did send a letter to QF with this as well as I feel that managment needs to know when Any empolyee gives 110%

Mal,

Let me first thankyou for the polite words you have said about us crew at Qantas!!! Im sure they will sincerely appreciate the kind words you have written to the company,however, all too often these letters sent in donot get given to us crew, rather put straight into our files.

I would also like to say what a great post this is.

You can still find manners around and very nice people...On most of my flights the passengers are nice and easy going...however, there is always ONE!!! -BUT- i tend not to concentrate on that one person, rather let it go and put all my energy into pleasing those people that are polite, friendly and willing to have a chat!!!

Like SpeedieBirdie i had a young English family onboard from SIN-BNE recently and the young children were the most polite kids of have ever had the pleasure of meeting in a rather long time... I made a point of noting this to the parents and said they should be proud of how they have raised their children thus far as in my 100's of flights they by far stood out!!
What did i do for these kids?? I got them Chocolates from First, Business, made them chocolate milkshakes, gave them ANYTHING i could...all the crew even chipped in and brought them items from the dutyfree carts...we were that impressed...
Morale of my story is, if your polite we, as crew, will go out of our way for you regardless...

All too often the people that complain are those that didnot get what they wanted and treated the crew in a dissatisfactory way.

Quoting SkyGirl (Reply 27):
For the record, I would like to say that they didn't train me for 6 and a half weeks to serve a coke. The FAA doesn't require 1 of me for every 50 people to hand you pretzels. I will smile and treat everyone on my flight the way I want to be treated regardless of where you are sitting, your status with the company, or how much you paid for the ticket. But my job - first and foremost - is safety. I will agree that this doesn't mean that I have to completely deny being nice.

Hey Skygirl,

I understand where you are coming from, aswell as the gentleman...

What we are taught at Qantas is that YES, Safety is first in many aspects, however service is still in many aspects just as important...

The motto may i say at Qantas is this...

Safety First, Service ALWAYS....so read what you will...

Interesting you do 6 weeks of training in EP's....at Qantas we do 3 weeks Cabin Services which is ONLY in Economy class...as First and Business class is dedicated only and they have a furthur 1-2 weeks training on cabin services...and then we have 3 weeks training on Emergency procedures. It maybe different though as we have seperate divisions Short-Haul and LongHaul...
Shorthaul are trained on 737-400/800, 767-300GE/300RR, A330-200/300
LongHaul are trained on 767-300GE/300RR, A330-200/300, 747-400

Maybe we operate on less aircraft???

All the ebst guys and safe flying!!!

Cheers
 
mal787
Posts: 477
Joined: Mon Jul 23, 2007 4:25 pm

RE: A Cabin Crew Question, Manners?

Mon Jan 12, 2009 11:38 am



Quoting AirNewZealand (Reply 29):
Let me first thankyou for the polite words you have said about us crew at Qantas!!! Im sure they will sincerely appreciate the kind words you have written to the company,however, all too often these letters sent in donot get given to us crew, rather put straight into our files.

Hey ANZ
I did make a point of thanking both guys personally but I then approached the CSM and the letter, so hopefully they got the message of thanks . You guys ( not only QF) do a great job under some horrible conditions. I am in hospitality myself so I know what you guys deal with .
mal787
BN2 Metro, 402,404, Conquest, king air, 707,727.200, 732,733,734,735,736,738,757,762,763,742,743,744, MD11, DC9,Westwind
 
FlyDeltaJets87
Posts: 4479
Joined: Fri Aug 11, 2006 3:51 am

RE: A Cabin Crew Question, Manners?

Mon Jan 12, 2009 10:41 pm

I'll add my two cents here. Both passengers AND cabin crew need to understand that respect is a two way street. You have to give it to get it. It flows both up and down the chain of command (pardon the military reference here). But having been a member of this site for two and a half years and reading it almost daily even for a few years before that, I the conclusion I've drawn is that flight crews blame rude passengers and passengers blame the flight crew. That said, passengers MUST realize the primary purpose of the flight crew is for their safety in the event of an emergency. What's funny (well, sad actually) about SkyGirl's story about her being asked by one passenger for a cup of orange juice while she was holding the AED is that this passenger was not the only stupid one on that flight.

Now, I as a passenger always greet the F/As getting on and off the plane. Around the holidays I'll also add a "Happy Holidays" on my way out the door. I do appreciate someone spending time away from their family and friends to allow me to travel home to be with mine. (I guess it's paying it forward on their part because in a few years once I commission into the Air Force, I'll be the one spending the holidays away from home on occasion.)

Quoting SkyGirl (Reply 27):
- The galley is our office. It's small. And it's filled with your trash. But it's still our office. I work there. I eat there. I live there. I don't come into your office and do yoga. I don't make out with people in your office. I don't fart in your office. I understand that we are cramped up on each other, but please try and respect my office. Please.

I think people don't see it as an office because it doesn't "look" like an office. It's not the cubicle they're used to working in and for whatever reason, they don't see it as a place of work.

Quoting AirNewZealand (Reply 29):
Safety First, Service ALWAYS....so read what you will...

Similar to what we use in the military "Mission First, People Always". Read of it what you will as well.

Quoting SkyGirl (Reply 27):
The galley is our office. It's small. And it's filled with your trash. But it's still our office. I work there. I eat there. I live there.

I do laugh that some people get mad or upset if they come back there and see the F/As joking around and "shootin the shit" for a few minutes back in the galley, as if they've never done that themselves in their own office back on the ground.


*****************

All that said, ALL airline employees on this site also need to accept something. Those of us who don't work in the airline industry have bad days at our office too. We have long days at our office or place of work. Other people work long hours at off hours of the night and may not have had a lot of sleep the night before. We all deal with whiney people where we work as well. Some of us have spent the holidays away from home, and possibly missed other important events in life that we wish were there for (growing up in a military town, I can't tell you how many friends I had who had a parent deployed overseas at Christmas time or missed the birth of their child or even missed their son or daughter's high school graduation - my best friend's dad was in Qatar for graduation day) So to these aspects of the job, you are not alone.

Now I won't speak for others but I will still do my best to be polite and courteous to all the crew members, to say "please" and "thank you", and so on because as I said before, I understand respect and manners are a two-way street.
"Let's Roll"- Todd Beamer, United Airlines Flight 93, Sept. 11, 2001
 
iairallie
Posts: 2326
Joined: Thu May 20, 2004 5:42 am

RE: A Cabin Crew Question, Manners?

Wed Jan 14, 2009 4:41 am



Quoting SkyGirl (Reply 27):
I hate to say it but I can top it. I was standing in the aisle, AED in one hand, MR Bag in the other, and had a guy grab my skirt and ask for an orange juice.

I can top that. A pax tugged on my sleeve so hard once it tore the seam. Granted it was a typical poorly manufactured uniform but still. If I am close enough to touch I am close enough to hear you say excuse me miss.
Enough about flying lets talk about me!
 
skygirl
Posts: 256
Joined: Tue Nov 06, 2007 2:22 am

RE: A Cabin Crew Question, Manners?

Fri Jan 16, 2009 6:55 pm



Quoting AirNewZealand (Reply 29):
What we are taught at Qantas is that YES, Safety is first in many aspects, however service is still in many aspects just as important...

Lol, I don't think I could ever be accused of denying service (except to the lady going to Omaha)
I just get irritated when people stop seeing me as a person and instead view me as their personal slave. Hard to believe it was a year ago that I got yelled at because a guy didn't think his diet coke had enough spark to it. And yes, I am writing all these stories down. I don't remember them out of spite as much as I do sheer amusement.

Quoting IAirAllie (Reply 32):
If I am close enough to touch I am close enough to hear you say excuse me miss.

I'd love to get my work apron embroidered to say excuse me miss. As it is, right now it says Jonathon. I picked it up out of lost and found...
...Now they face an even greater danger...Tyrannousaurs in F-14's!!
 
JFKMan
Posts: 485
Joined: Tue Mar 20, 2007 8:46 am

RE: A Cabin Crew Question, Manners?

Mon Jan 19, 2009 12:48 am



Quoting TomFoolery (Reply 5):
There are a lot of passengers, who have flown many years, who remember how the industry used to be. They have seen the services offered by the airlines slowly erode away.

The offerings of the US airlines are on par with the train. Where there is nothing left to make the consumer feel welcome on board, it is no wonder that travelers have become so jaded

I disagree. I think, no matter what the modern world does, if you are on a flight with a good flight attendant, it will still be about service. Atleast to that flight attendant.
AA - LGA

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