Now, I have been a loyal OnePass member since 1999, but recently I am beginning to change my mind.
Service For most part, all US legacy carriers are not so great to talk about. However, CO has managed to keep its head above the rest in a pretty good fashion so far.
Now I hope Mr. Kelner will carry this legacy by upgrading the website to make booking experience easier and more accessible with partner airlines.
Flying International, forget about viewing your connecting flight seats
Flying out of NYC, NO, you must type in EWR, LGA and if you mistakenly type in JFK, you get error message (but if CO decides your return flight to be on NW connecting through DTW, then JFK will be served! Anyway), you get my point.
Why is it that CO refuses to make their website more comparative with DL and NW? I think they have a better booking service but especially DL, a lesser quality service.
Anyway, just wanted to share some comments from someone who is closing on silver elite already for the year. Oh, maybe not, I may be getting 50% of my miles from yesterday! So CO, if this is fair market game you're playing here, then I will have no problem to book on other airlines. I want to help my country's legacy's and for my international travels next month, I am so tempted to book on KL or AF and EK. Only because i find the websites more convenient for booking and search results.