I was confirmed and ticketed to travel CHC-xSYD-SIN on Qantas. Qantas have schedule changed their CHC-SYD flight and have offered CHC-xAKL-xSYD-SIN or a full refund. I don't mind the extra flight but the connections are not great and it adds nearly seven hours to the total journey time. I asked if I could be rebooked CHC-xBNE-SIN which is a bit quicker and only two sectors and they have said no as the rules on the fare do not permit this.
OK the fare rules may not permit this but as its a schedule change 12 days before departure should QF not bend the rules a little bit? Its not like I am asking a lot?