Perhaps a war story of mine may help you.
I flew last year STN
-BJX with AA
. Our suitcases arrived to JFK
, where we picked them up for customs clearance before dropping them off again. Both suitcases had all our ID
tags (names, UK mobile numbers, Mexico's and UK's addresses) AND
the luggage tags in good condition.
Only the smallest suitcase arrived to BJX. AA
personnel (or that of their handling agent) was absolutely useless in BJX (first they lied to us telling us that "the suitcase was left in DFW
, but will be here tomorrow", then they just kept taking the p**s).
Eventually, on our way back (almost a week later), we asked at DFW
for the converations log of our case. That log is effectively the "chatter" among stations with regards to your lost suitcase. We noted that JFK
have found a suitcase whose description AND
contents matched ours. However, according to the log, it had no tags attached.
we went to AA
's lost property office and there it was: our suitcase. It had no tags with barcodes attached, but it still had the 2 tags with my name, address and mobile numbers! Even my 2 business cards were still inside in plain sight.
We could have received the suitcase within 48 hours of it being lost if someone in Mexico would have read that message from JFK
(it was there, and the time stamp showed they found it within hours of our arrival to BJX).
If I'd be you, I'd ask for the conversations log. Your suitcase maybe sitting somewhere just waiting for an agent to read the proper part of the log (which is unlikely to happen).
JMM -A319,A320,A321,A333,A343,AT45,AT72,B462,B722,B737s from -200 to -800,B744,B752,B762,B763,BE35,DC91,F70,Ju52,MD80,S3