tonytifao
Posts: 788
Joined: Wed Mar 02, 2005 10:22 pm

Lost Bag On AA

Tue May 26, 2009 4:20 am

A.net members,

I was traveling to Belo (CNF) last week and my bag has been missing since the 22nd. Reading on their website it says they are only liable for US$9.07/per pound up to 72lbs. So max of about $635. Would you say this value is correct?

Why would it be so much less than for domestic flights which is set to a max of $3300.
 
rfields5421
Posts: 5548
Joined: Thu Jul 19, 2007 12:45 am

RE: Lost Bag On AA

Tue May 26, 2009 4:32 am

The Warsaw Convention from 1929, with modifications in later years, limits liability of airlines on international flights.

Domestic laws apply to domestic flights and vary greatly from country to country.
 
wolflair
Posts: 56
Joined: Mon Sep 10, 2007 8:26 pm

RE: Lost Bag On AA

Tue May 26, 2009 7:50 am

Perhaps a war story of mine may help you.

I flew last year STN-JFK-DFW-BJX with AA. Our suitcases arrived to JFK, where we picked them up for customs clearance before dropping them off again. Both suitcases had all our ID tags (names, UK mobile numbers, Mexico's and UK's addresses) AND the luggage tags in good condition.

Only the smallest suitcase arrived to BJX. AA personnel (or that of their handling agent) was absolutely useless in BJX (first they lied to us telling us that "the suitcase was left in DFW, but will be here tomorrow", then they just kept taking the p**s).

Eventually, on our way back (almost a week later), we asked at DFW for the converations log of our case. That log is effectively the "chatter" among stations with regards to your lost suitcase. We noted that JFK have found a suitcase whose description AND contents matched ours. However, according to the log, it had no tags attached.

At JFK we went to AA's lost property office and there it was: our suitcase. It had no tags with barcodes attached, but it still had the 2 tags with my name, address and mobile numbers! Even my 2 business cards were still inside in plain sight.

We could have received the suitcase within 48 hours of it being lost if someone in Mexico would have read that message from JFK (it was there, and the time stamp showed they found it within hours of our arrival to BJX).

If I'd be you, I'd ask for the conversations log. Your suitcase maybe sitting somewhere just waiting for an agent to read the proper part of the log (which is unlikely to happen).
JMM -A319,A320,A321,A333,A343,AT45,AT72,B462,B722,B737s from -200 to -800,B744,B752,B762,B763,BE35,DC91,F70,Ju52,MD80,S3
 
shamrock321
Posts: 572
Joined: Sat May 03, 2008 7:27 pm

RE: Lost Bag On AA

Tue May 26, 2009 9:10 am

Wolflair just because baggage agents in BJX didnt bother or were uncapable of reading your file correctly doesnt meen that all stations are the same! Quite frankly as a baggae aent myself I can tell you that certain countires are useless and innefficent when it comes to baggage services, these would be the countries that would be slow and inefficent at most other things aswell. I wont name any specific countries but I bet youknow what I meen!
 
Cush
Posts: 181
Joined: Sat Feb 14, 2009 4:42 am

RE: Lost Bag On AA

Tue May 26, 2009 3:00 pm

I agree with everyone else. Even though your bags had all of the proper tags on them the last time you handled them doesn't mean they will still be on the bags when you get them back. Do you realize the intense process your bags go through while connecting flights? Especially at JFK and DFW? Your bags are being moved from conveyor belt to conveyor belt, beltloader to beltloader, and stacked and counted more times than you can imagine. You should really be greatful that you were able to reclaim your bag and not lose it or, err.... "indeffinetly delay" it.... haha...
Fly me to the moon let me play among the stars.
 
sampa737
Posts: 463
Joined: Mon May 09, 2005 2:20 am

RE: Lost Bag On AA

Tue May 26, 2009 3:34 pm

AA lost the luggage of the father of a friend of ours here in Sao Paulo. Trip began in Louisville-MIA-GRU. AA says the luggage was lost in Miami and they were blaming TAM because TAM was to deliver the luggage the next day. I asked if AA had any proof the luggage was ever with TAM and she could not confirm this. I get tired of the blame passing. This was 2 weeks ago.
 
tonytifao
Posts: 788
Joined: Wed Mar 02, 2005 10:22 pm

RE: Lost Bag On AA

Tue May 26, 2009 4:55 pm



Quoting Sampa737 (Reply 5):
AA lost the luggage of the father of a friend of ours here in Sao Paulo. Trip began in Louisville-MIA-GRU. AA says the luggage was lost in Miami and they were blaming TAM because TAM was to deliver the luggage the next day. I asked if AA had any proof the luggage was ever with TAM and she could not confirm this. I get tired of the blame passing. This was 2 weeks ago.

Sorry to hear that. Did you get any compensation?
 
ACKattack
Posts: 14
Joined: Fri May 01, 2009 1:53 am

RE: Lost Bag On AA

Tue May 26, 2009 5:13 pm

AA has the biggest screw up and best recovery ever for baggage situation with me.
I was flying BOS-LHR a few years ago with two bags (they even had American Airlines Celebrity Ski plastered across the sides of them). In london the next morning, only one bag arrived. After talking to the baggage agent, it turned out it was sent to LAX, but AA had already rectified it and the bag was on its way to LHR, via JFK. They even delivered it to my dorm at Cambridge.
AA lost by bag on a non-stop flight, but they fixed the problem before I even realized I was missing a bag.

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